I am a HUGE fan of Datz, and when I read about Dough I was excited to try it. I went today Saturday April 20th, 2013. The exterior and interior decor are awesome, absolutely gorgeous....however the operation lacked organization. I walked in and was greeted by the Barista's (3), it was nice to be greeted, but if its my first time in how am I supposed to know what I want. Oh yes and while I was deciding, I was told by one overly eager associate that lunch isn't available on the weekends...... and was confused, is there food, coffee, only pastries...... hmmmmm oh and how am I supposed to see the gelato hidden in the corner? I had to cascade the entire case, while the barista who was helping was tired of waiting for me to look (mind you this was about 20-30seconds) that she moved onto helping someone else..... When one of the other barista's noticed that I was first in the door, but no longer being helped she came right over to help. We ordered macaroons, a ginormous brownie, and a caramel latte.
In drink was good, however....I thought I would get a luxuriously creamy drink, something I can't get elsewhere....but it was just a normal drink (watery, no whip cream, no caramel drizzle, nothing unique, I would have paid $6-$7 for something out of this world). I would assume a place with such decadent desserts would have a decadent one of a kind coffee beverage menu.
I wanted to order macaroons, but the labels were on the side and I had to keep looking from right to left to decide what I wanted to order, I would have ordered more, but I felt pressure from the staff to make a decision quickly. I hope Dough becomes the gastro staple that Datz is. Please feel free to reach out for additional info, I'd love to see this place become more than amazing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 22, 2013
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Thank you so much for your business and for taking some time to provide us with feedback. It definitely does sound like your visit was a bit confusing! Ack! So sorry about that. We've only been open about two weeks and we are still training new staff and getting the kinks worked out. The weekends are a really busy time and our staff, as you noted (Ha!), is pretty eager to get customer served quickly so they don't experience a long, frustrating, wait. However, it sounds like a side effect of that was you feeling rushed. We don't want that! I am so glad you told us -- we can be sure to keep that in mind as we work to get customers served efficiently. About the latte, that doesn't sound like our coffee at all in the sense that it was "watery". We make our lattes with a custom roast created for us by Kahwa and we use a top of the line machine. It sounds like maybe you got one of our new baristas and there was a little user error involved. Please let us buy you another coffee drink that is more to your liking. There is a free coffee card in the office for you at Datz. You can stop in whenever you want to grab it -- any manager can get it for you. With that said, our lattes are not generally served with whipped cream, but if you ask for it we can easily add it!
Regarding lunch: at this point we are only serving lunch Monday-Friday, so the baristas were correct in communicating that.What you will find on the weekend though is a wide range of pastries and a variety of savory grab and go items like quiche, stuffed croissants, etc.
I think we got everything we needed from your review, but would you mind emailing email@example.com so we have your email address? That way we can reach out if we need more info.
Thank you so much for writing and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.