Today, being a rainy Sunday morning, seemed like a great time to invite a date to the Brunchery for a pleasant, leisurely weekend meal. While service was prompt and pleasant, and the food portions very tasty and more generous than the two of us could possibly finish, problems arose when it was time to pay the bill. As I have frequently done, I presented a previously purchased Groupon coupon to pay for a portion of the check, along with my American Express card. The server politely told me that my Groupon was not valid on Sundays, and that she would be charging me a 2% surcharge for using an American Express card. When I pointed out the coupon did not indicate any restrictions she brought the manager to my table. I showed him the coupon and he very abruptly told me, "Well, Groupon was supposed to send an email to all of its customers. I guess they didn't." I said I had not received any correspondence from Groupon regarding this offer, and the manager reiterated that it was still not valid on Sundays. At that point I politely paid the check, including a tip to the server, and left the restaurant, planning never to return. I eat out often, at a variety of restaurants. In my experiences, even at a lowly McDonald's, when presented with an issue the management has always attempted to please the customer, no matter who might have been at fault. Not so at The Brunchery. Instead, I was scolded by the manager for not reading the fine print (which indicated NO restrictions), and humilated in front of my date. Rather than the customer always being right, in my case the customer was punished for presenting an offer which was obviously amended after it was issued. Additionally, I was charged a surcharge for using my credit card - a charge that should have been noted before I ordered.
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