We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel staff at concierge desk were rude.” 4 of 5 stars
Review of Seminole Hard Rock Hotel Tampa

Save Saved
You added Seminole Hard Rock Hotel Tampa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Seminole Hard Rock Hotel Tampa
4.0 of 5 Hotel   |   5223 N. Orient Rd, Tampa, FL 33610   |  
Hotel amenities
Ranked #35 of 159 hotels in Tampa
Saline, Michigan
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
“Hotel staff at concierge desk were rude.”
4 of 5 stars Reviewed April 11, 2013

Hotel was nice & rooms were very clean. Housekeeping staff were pleasant & helpful. Staff at concierge desk were rude & bellman staff were not helpful with solving our problem. We inquired about a handicap scooter for my husband. Staff told us it would cost $60. Outrageous price! We were directed to the Players Club manager who was equally rude. After paying a high price for a room there should be a break for handicap patrons. We will consider other hotels when in the Tampa area.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy S, Front Office Manager at Seminole Hard Rock Hotel Tampa, responded to this review, May 7, 2013
Thank you for contacting us. We take your complaint seriously and apologize for our employee’s behavior. We have a no-tolerance policy toward abruptness and will address. However, we do offer manual wheelchairs at no cost to our guests and I apologize if that option wasn't made available to you. We hope to have you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

644 people have reviewed this hotel

Traveler rating
    282
    124
    67
    60
    111
See reviews for
71
246
59
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Buffalo, NY
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 11, 2013

We generally choose a Hilton or Hyatt facility but we found the accomodations equal to any of those. The rooms were large and tastefully decorated in the Hard Rock theme. (The pillow cases even had little guitars embroidered on them!) The beds were extremely comfortable. The staff members were all helpful and respectful. As to security, I have never felt unsafe or threatened while in the hotel or the casino. There are two guards stationed at the hotel elevators who require you to present your hotel key for entrance. Our room was nonsmoking.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy S, Front Office Manager at Seminole Hard Rock Hotel Tampa, responded to this review, May 8, 2013
Thank you for choosing to stay with us! We are happy to hear you enjoyed your stay. We want all of our guests to feel comfortable and safe, so we are glad to know this was how you felt. Hope to have you stay again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leominster, Massachusetts
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

My wife and I like the slots and they have all the newest models. Clean and always good drink service. Some casinos give free drinks but try to find a server! Hard Rock is on the ball. Slots were pretty loose too. Make sure to get a comp card when you get there. The prize givaways were extremely generous. $5000. every 2 hours and a new Mustang at weeks end the time we were there,March 14th to the 17th. We were going to stay in the hotel but they were sold out 3 weeks before we went. If you like to gamble this is a good place to do it.We usually go to Fowoods being from Mass. but this was a little nicer.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy S, Manager at Seminole Hard Rock Hotel Tampa, responded to this review, May 7, 2013
Thank you for your review. It sounds like you had a great time and that makes us happy! Hopefully next time you are able to stay overnight with us. Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed April 10, 2013

Florida has clean indoor air laws but they do not apply here. Too bad, really. About the only spot to get a "breather" is to sit in overpriced restaurant. Very sad to see folks on oxygen sitting at the slots puffing away.

Heard the rooms were nice but not personally observed.

  • Stayed May 2012
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy S, Manager at Seminole Hard Rock Hotel Tampa, responded to this review, May 7, 2013
Thank you for contacting us. We value your health and environmental concerns. We try to accommodate all of our guests, smoking and non-smoking. We have a state-of-the-art air-filtration system that completely exchanges our entire air mass four times every hour. Our restaurants and poker room are smoke-free. We have separate floors for smoking and non-smoking. If you need assistance in finding the smoke-free areas, please ask one our employees, and they will gladly help. We hope that you’ll visit us again, soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sopchoppy, Florida
1 review
5 of 5 stars Reviewed April 4, 2013 via mobile

Frequent stayer. Love it! Casino host Karen M has always been very helpful. Casino is great. I love council oaks. Superior food. I was confused by an earlier review though. Although I almost always go alone I did have my 16 year old granddaughter once that was there for a volleyball tournament . We were still able to stay also ate at council oaks. Why did an earlier post say that under 21 can't even be anywhere on property? Certainly not casino for sure. Anyway the hotel, council oaks and casino is wonderful. And yes I do have some winning trips!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHRTampa, Public Relations Manager at Seminole Hard Rock Hotel Tampa, responded to this review, April 5, 2013
Correct, our casino floor is 21 & up only. Our restaurants are ok, and hotel rooms and pool area. But children must have adult supervision at all times. Thanks so much for the feedback and the shout out to our team member. We look forward to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
1 review
5 of 5 stars Reviewed March 31, 2013

We come to Florida yearly as a family vacation and my husband and friend always goes to the casino 3 to 4 times during our week vacation. We had the opportunity to stay at the hotel and did before we checked into our rental in Kissimee. The staff was wonderful and made sure my family had everything they needed. My girls (10 & 13 year old) & I hung out at the pool while the hubby played slots, we looked around and visited the shops; everywhere we went the staff greeted us and was very polite. The hotel is gorgeous and clean; rooms were the same. I do plan on staying there again and maybe next time hubby & I can sneek away for the weekend to visit this Hotel/Casino.
KarenBrown
Newport news, Va

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHRTampa, Public Relations Manager at Seminole Hard Rock Hotel Tampa, responded to this review, April 5, 2013
Thanks so much for the feedback. We're so happy you enjoyed your stay with us and look forward to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
91 reviews 91 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 22, 2013

I dropped my wife and her friend off early in the evening for a girl's nite out. They checked in to one of the larger suites with a cooler full of champagne. We had simple appetizers in the main cafe area and a couple of drinks to start out. I left by 10:00PM so the girls could get on with their well deserved evening out and drove back to Clearwater. The girls ordered room service in the morning and everything was to their liking. They loved the room, the service, food and drinks. Definitely a great way to have a fun nite out!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHRTampa, Public Relations Manager at Seminole Hard Rock Hotel Tampa, responded to this review, March 29, 2013
Thanks for the feedback and love hearing about your great experience. Our hotel and casino ROCKS! See you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Seminole Hard Rock Hotel Tampa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seminole Hard Rock Hotel Tampa

Address: 5223 N. Orient Rd, Tampa, FL 33610
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Tampa
#35 Spa Hotel in Tampa
#35 Luxury Hotel in Tampa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Seminole Hard Rock Hotel Tampa 4*
Official Description (provided by the hotel):
Seminole Hard Rock's 250-luxury room hotel has earned its prestigious Four Diamond rating for five years in a row. Garage parking is free and valet parking is also available. We welcome reviews about the hotel experience, but we do have a casino and amenity specific page so be sure to leave your review on the right page so we can best respond to your comments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Expedia, Tingo, Travelocity, BookingOdigeoWL, Hotels.com, getaroom.com, Despegar.com and Venere so you can book your Seminole Hard Rock Hotel Tampa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Seminole Hard Rock Hotel And Casino Tampa
Seminole Hard Rock Tampa
Hard Rock Hotel Tampa
Hard Rock Tampa

Owners: What's your side of the story?

If you own or manage Seminole Hard Rock Hotel Tampa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.