My wife and and three children purchased a trip through Bush Gardens for our family vacation. Upon arrival we had been in the car 16 hours and had arrived before normal check-in time. The front desk person offered us refreshments and told us that he would expedite getting a room ready for us. In less than thirty minutes we had a room. The very next morning they upgraded us to a suite because we had 5 people in a smaller room and made sure that by 9:00 am we were in a wonderful suite. Being tourists the staff gave us directions and recommendations that were always very accurate and beyond our expectations. In todays world where service so often takes a back seat to profits, the entire staff at this Holiday Inn Express were pleasant and so helpful making our vacation a memorable occasion. The hotel is not very old the rooms are very clean and the area of town is scenic and very safe. If you are looking in Tampa for a truly nice hotel with great service I highly recommend this establishment.