To start, our check-in guy was fabulous. When he found out we were celebrating a birthday, he pulled out all the stops: an upgrade to a studio suite, coupons for the movie theater next door, and her favorite restaurant. Thanks, Richie, you rock!
This HI is top-rated in Fla. and highly-rated on tripadvisor for many good reasons, so let me give you a few:
1) Location is right off I-75 in a new neighborhood, with just about any restaurant, store, entertainment or service (doctor, dentist, haircut) that you could possibly want or need. By the way, Busch Gardens is about 15 minutes away, but, trust me, it's better to stay a little ways from town.
2) Police presence-- cop car always out front and officers eating breakfast in the mornings. I had no worries about my vehicle or personal safety.
3) Added-value amenities: Complimentary ice-cream novelties at night and hot/cold breakfast offerings in the morning.
4) Hotel is new and well-kept. It looks clean, inside and out, and has nice landscaping. Housekeeping does a wonderful job and offers many optional goodies like mouthwash and shower caps, etc.
A few nit-picky things the hotel could improve on, in my opinion:
1) Pool water needs to be a little warmer and the pool towels ran out (but I didn't ask for more-- so, to be fair, the staff didn't have the chance to respond).
2) I wish the hotel was entirely smoke-free (zero smoking rooms). We had a non-smoking room and never smelled smoke at all, but it is an allergy as well as safety concern. (I'm not fond of unnecessary fire. <smile>)
P.S. I forgot to take pictures of the hotel, only got Busch Gardens and restaurant shots, but I will try to add them if we're able to return!
P.P.S. Trying to decide between a studio and regular room? Well, you get more space (probably about 10 feet more lengthwise) with a small couch and coffee table, plus a bar sink, microwave and dorm-size fridge (big enough for a gallon of milk, oj, and fruit).