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Holiday Inn Express Hotel & Suites New Tampa I-75 Bruce B. Downs
2.5 of 5 Hotel   |   8310 Galbraith Road, I-75 (exit 270) at Bruce B Downs Bl., Tampa, FL 33647   |  
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Ranked #1 of 159 Hotels in Tampa
Certificate of Excellence 2014
Miami
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Great customer service”
5 of 5 stars Reviewed January 23, 2013

I recently arrived from a long weekend at this hotel. I was greated by the warth and friendliness of Hanna and the manager (forgot name but she had beautiful blue eyes). The entire staff including the lovely breakfast staff ladies were so accomidating and willing to go the extra mile for us. I was told that one girl had just started that same day. You couldn't even tell. The lovely maintenance gentleman said goodmonring to us every time he would see us. This is not usually seen in hotels anymore. The suite was spotless. Ample towels and toiletries were provided. The room was very comfortable as well. Large and spacious. Great location directly off I-75. Safe family neighborhood abut 8 miles from Busch Gardens. We had complementary coffee all day, water on arrival, and ice cream at night. There are several restaurants with-in walking distance. The movies is next door and a great mall with nightly entertainment just down the street. The breakfast is a big step above a complementary continental breakfast. Each day it changes. We were visited my the genteral manager (Gorge). So lovely. He spoke a very long time with him. Makes you feel right at home. I will only stay at this hotle when I come to Tampa. I know when you read these reviews at staff meeting you cheer for eachother when your name is mentioned. So, go ahead and cheer for all of you. Great job!

Room Tip: Breakfast changes every day. Mall down the street has nightly activities.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
    348
    87
    17
    3
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Myrtle Beach, South Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 20, 2013

We selected this hotel due to its convenient proximity to I-75, the brand and the high rating by TripAdvisor. Based upon the ratings, we came expecting a very good stay. We were pleasantly surprised in many respects.

The property is just off Bruce Downs Blvd which runs directly into I-75. Despite the proximity to major roads, the neighborhood is quiet. It is bordered by a residential area and nature reserve. Numerous retail shops, drug stores, restaurants and movie theater are within walking distance with no need to get on the Boulevard during your stay. The property itself was very quiet. We did not hear anything during the night.

The hotel was in excellent condition and seemed to be almost newly constructed. Our room was very comfortable and spotlessly clean. The bed's mattress was quite comfortable and comparable to ours at home. The free breakfast buffet had a wide range of choices including scrambled eggs and sausage. A free newspaper is provided, too.

Our excellent experience started at check-in where Hannah greeted us in a very friendly way as we entered and offered us either a beer or cold bottled water. We asked her for recommendations for dinner which she made. Upon our return from dinner, she recognized us quickly coming in the door and asked how our meal was. Based upon our experience with the rest of the staff that we interacted with, it is evident that they are focused on satisfying there customers in a way that is beyond the norm.

If this is not enough to provide a great recommendation, we have more. We realized after checking out and at our next stop, that we had left our tablet behind. The housekeeping staff had found it a turned it into the office. Before we could call, we already had a phone message at home from Hannah letting us know that it had been found and was in their office. She offered to mail it to us, but we preferred to pick it up on our return through Tampa so we could thank the staff, which we did.

We were fortunate to having stayed with people of high character, superior service and sincere customer appreciation. We will certainly stay with them again if we have an opportunity!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

This was probably one of the best hotels in terms of service I have ever stayed at. Every staff member I had an encounter with was EXTREMELY friendly and always asked how my stay was and if I needed anything else.

The room was super clean and nice (what you would expect from a Holiday Inn Express). The TV was a modern flat screen around 32-40 inches and TV in the Bathroom !!!

The breakfast was delicious On our last day there the general manager came through the breakfast area and stopped to ask how were doing, how our stay was going and if he could get us anything.

I would highly recommend this hotel. The staff makes the experience well worth staying here!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Salvador, El Salvador
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 6, 2013

hi am so happy to be with you guys ...i have been traveling or this holidays and i just want to wish you merry christmas and happy new year ....i actually stayed in holiday inn for christmas....the peolple are really nice its clean,room service is really good,cozy for all the family....i loved my stay there ...hope you can visit it .......enjoy !!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 4, 2013

They have truly raised the standard for a Holiday Inn. They maintain the standard clean and comfort I expect from the Holiday Inn but their customer service and little amenities like free ice cream were exceptional!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 1, 2013

This Holiday Inn restored my confidence in this hotel brand, everything was spotless:

Check-in: super fast and super friendly with a special thank you to Judy;
Room: quiet, cozy and clean;
Hotel location: nearby good stores, drugstores and I-75.
Breakfast: free and delicious with a special thank you to George Sandona the General Manager that greet every guest in the morning making in us feel so appreciated.

The only issue with this hotel was the lacking of a fridge in the room, but that was quickly solved just asking for one. Again a special thank you to Judy, always friendly and ready to satisfy our needs.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2012

This was probably one of the best hotels in terms of service I have ever stayed at. Every staff member I had an encounter with was EXTREMELY friendly and always asked how my stay was and if I needed anything else.

Upon check in we were all offered a beer (a first!) Judy was working at the front desk and she took a genuine interest in how we were doing, where we were from, etc. The room was clean and nice (what you would expect from a Holiday Inn). The TV was a modern flat screen around 32-40 inches and came equipped with DirectTV, guide, HBO channels, etc.

The breakfast was delicious and when they ran out of the egg with cheese in it I simply asked if there were any more and she brought some right out. On our last day there the general manager came through the breakfast area and stopped to ask how were doing, how our stay was going and if he could get us anything.

I would highly recommend this hotel. The staff makes the experience well worth staying here!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites New Tampa I-75 Bruce B. Downs

Address: 8310 Galbraith Road, I-75 (exit 270) at Bruce B Downs Bl., Tampa, FL 33647
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Tampa
#3 Romantic Hotel in Tampa
#8 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites New Tampa I-75 Bruce B. Downs 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Find out why New Tampa is the 'Place To Be' The Holiday Inn Express Hotel & Suites is closest in New Tampa to Busch Gardens and University of South Florida (USF). This beautiful Hotel & Suites is located in the pristine 'New Tampa' area of Tampa and is easy to get to at I-75 exit 270. The hotel is close to everything; yet it is nestled in a peaceful nature preserve area. New Tampa is exciting, clean, fresh and new with over 15 restaurants and 5 golf courses. From the hotel you can walk to the new 20 screen movie theater, restaurants and shopping.This Holiday Inn Express Hotel & Suites is recognized as having one of the best guest service ratings of any hotel in the country. It features a heated outdoor pool with lushly landscaped grounds, free high-speed Internet access in all rooms, wireless access in public areas, a business center, fitness center and the hotel s own putting green. The 27 suites also include a wet bar and 47" TV's. Executive suites & presidential suites feature Jacuzzi tubs, glass enclosed showers and multiple TV sets. This is the closest Express in New Tampa to Busch Gardens, USF-University of South Florida, DTCC, T-Mobile, USAA, Verizon, Coca-Cola, Achieve Global, Washington Mutual, JLM Industries, Telecom Park, Hidden River, Highwoods Preserve, Museum of Science & Industry, Moffitt Cancer Center and more. Pets under 35lbs are allowed in a limited number of guest rooms with a $50 deep clean fee. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites New Tampa i-75 Bruce b. Downs
Holiday Inn Express Tampa
Holiday Inn Tampa

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