After my Mother-In-Law's death we chose this hotel because other family members were staying here. We had two rooms. In one an alarm went off at 6:30 the first day, after we'd gotten in at 4:00 AM. The desk clerk said "at least you got two good hours of sleep!" Three out of six days the air conditioning was turned off in our rooms when we came back in the evenings -- another person at the desk said that should not be done and apologized, after that it was done in both rooms every day.
The rooms included signs that said to save water sheets would only be changed every third day unless you left the card on the bed. Towels would only be replaced if you left them on the floor. Both were changed every day. My husband finally tracked sheets with a small smudge on them to verify that they were changed. We did have a dirty towel left on the floor near our air conditioner and our sinks left dirty however. Cleaning was completely inconsistent, aside from the sheets and towels.
The pool had posted hours from 9AM to 10PM. However it was then closed just after 9AM for an hour to be cleaned and have chemicals added.
Our rooms were $109 a night. They did not include a fridge or a microwave. We checked and found we could get a fridge for an additional fee.
The rooms came with a printed statement saying that if there was a problem with the room we wouldn't pay for that part of our stay. After our complaints my husband received a plate with Gatorade and snacks with a note. We will be tracking down the hotel chain's 800 number to complain because I don't believe our comment cards, turned in at the desk, will make it beyond the desk.
On a positive note, the sheets and towels were soft, and there was an internet connection cable provided in each room. Most of the staff was polite and friendly, even when they weren't helpful.
- Also Known As:
- Holiday Inn Express Hotel And Suites - Veteran`s Expressway
- Holiday Inn Tampa
- Tampa Holiday Inn
- Holiday Inn Express Tampa
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