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“Home away from home” 5 of 5 stars
Review of Hilton Garden Inn Tampa East/Brandon

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Hilton Garden Inn Tampa East/Brandon
3.0 of 5 Hotel   |   10309 Highland Manor Drive, Tampa, FL 33610   |  
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Ranked #11 of 159 Hotels in Tampa
Melbourne, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Home away from home”
5 of 5 stars Reviewed August 19, 2013

I recently started a New position within my company that requires me to travel weekly. The staff that welcome you are always so pleasant and helpful. They set me up with my water bottles, paper, coffee for the morning and have good food if you do not want to drive. I have been going over to the mall , which is only about five minutes drive, where there are plenty of good restaurants.

Room Tip: Less light on the higher floors if you like it dark when sleeping.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 8, 2013
319GregoryR,
Thank you for writing a review and congratulations on your new position! We appreciate you selecting our hotel for your travels, and we’re glad our friendly staff and convenient location made for an enjoyable stay. We hope your weekly travels bring you back for another visit with us at Hilton Garden Inn Tampa East Brandon. Thank you again for writing.

Sincerely,
Dannialle Neville, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 18, 2013

The Hilton Garden Inn tampa/east has a great staff and is extreamly clean! Stayed there for a Birthday so I wouldn't have to worry about driving home from the Hard Rock after a night of a few drinks. The free shuttle was great getting us to the Hard Rock and because it only runs till 9pm we took a cab back wich cost us only $15, Not a bad deal at all. Breakfast in the moring was very good. But what made this hotel so great was the Staff! Lisa and Tarah are great examples of what customer service and hospitality should be. Keep up the great work hope to be back some time soon.

Room Tip: All HGI's Have sleep Number beds! So you can always make the bed's the most comfortable slee...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 8, 2013
Gmatt1508,
We’re happy to hear from you, and we’re glad you enjoyed your stay with us at Hilton Garden Inn Tampa East Brandon. It’s great to receive your kind comments about our wonderful team members and their excellence in service. I’ll be certain to award Lisa and Tarah with special commendations for their warm hospitality. We hope you had a wonderful birthday celebration, and we appreciate you selecting Hilton Garden Inn for your hotel needs. Please plan to visit us again soon. Thank you again.

Sincerely,
Dannialle Neville, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2013

Impressed with the cleanliness and friendly staff. I would definitely recommend this hotel if you are looking for a quiet stay with above average amenities. I will stay here again when visiting this area. Close to the Hard Rock casino.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 8, 2013
Maria B,
Thank you for sharing feedback and your recommendations of Hilton Garden Inn Tampa East Brandon. We’re glad you enjoyed your stay and found our clean property, friendly staff, and quiet accommodations to exceed your expectations. We look forward to your next visit and hope to see you again soon. Thank you again for writing.

Sincerely,
Dannialle Neville, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake City, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 17, 2013

The Hotel was in a nice quiet location in a corporate park. The staff was friendly and accommodating. The room was clean and quiet. This would have been a 5-star if it weren't for the bed. After our first nights stay, we woke up stiff and sore begging for a hot shower. After the second night (of tossing and turning) we were looking forward to sleeping in our own beds .I have stayed at much cheaper hotels with much more comfortable beds. Maybe it was just our room, but with Hilton's reputation, I would have definitely expected a better sleeping experience. The reservations had a no-cancellation policy, so we couldn't find a different hotel. We would probably not stay in another Hilton Garden Inn because of the bed.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 8, 2013
erica03ann,
Thank you for writing a review. We appreciate you acknowledging our friendly staff and clean accommodations, even though the bed was not to your liking. We sincerely apologize for any discomfort you experience as a result. We value you as our guest and do hope you’ll visit us again the next time you travel to Tampa.

Sincerely,
Dannialle Neville, General Manager
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1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 15, 2013 via mobile

My husband and I spent 3 nights at this hotel and found the staff very accommodating and friendly. Particularly, Meagan, Lisa and Tarah at the front desk. The ladies were always helpful and kind and made our stay very enjoyable. Also our waitress for breakfast each morning was top shelf, I believe her name was mandi. Our stay was very relaxing and we would definitely stay at this hotel again when visiting Florida. It's often difficult to find service with a smile and that is exactly what we found at this Hilton Garden Inn location.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 3, 2013
eliselaabab,
Thank you for writing a review about our wonderful hotel and your stay with us at Hilton Garden Inn Tampa East Brandon. I especially enjoy hearing your appreciation of our friendly staff and their excellence in service. We have a great team of dedicated associates that work hard to provide an exceptional stay for each guest. I’ll be certain to award Meagan, Lisa, Tarah and Mandi with special commendations for their warm hospitality. We’re happy to have had you as our guest, and we look forward to your return visit on your next trip through Tampa. Thanks again.

Sincerely,
Dannialle Neville, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 14, 2013

You know what to expect when you stay at most Hilton Garden Inns and this hotel falls into that category. One issue I encountered was when I was checking in. As a Hilton gold member, I get certificates for a complimentary breakfast. This was not given to me when I checked in and had to ask the front desk agent for it. They did seem a little put out about having to do this. The restaurant staff at breakfast were awesome, especially the cook. He had a great personality and was a pleasure to talk to ! The hotel itself is kind of hidden away and there is absolutely nothing around it. If you want to eat out somewhere, your going to have to drive ! I do wish they would put newspapers on the tables outside the elevators on every floor. It is a pain to have to go all the way down to the front desk every morning to get a newspaper. Overall, a nice Hilton Garden Inn and I will definitely stay here again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 3, 2013
Itsjustme47,
Thank you for writing a review about your stay with Hilton Garden Inn Tampa East Brandon. We appreciate receiving your feedback on both positive and opportunities for improving our guest experience. We’re glad you enjoyed your stay and found our hotel well suited for your travel needs. We look forward to your next visit. Thank you again for writing.

Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 13, 2013

Nice and polite staff. Whenever I called the front desk for anything they were very nice and always helped me with what I needed. It was all very clean. The only bad thing I will have to say about this was the bed and the pillows were too soft and Í had pain in my neck for about a week following my stay. But that's probably just me.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hilton Garden Inn Tampa East/Brandon, responded to this review, September 3, 2013
Elaine F,
Thank you for your review and complimentary feedback about our excellent service at Hilton Garden Inn Tampa East Brandon. We’re glad you enjoyed our clean accommodations and felt well taken care of by our staff during your stay. It’s unfortunate to hear that the beds and pillows did not meet your satisfaction. We will take your valuable comments into consideration for improving our property. We appreciate you choosing to stay with us and we hope to see you again soon. Thank you again for writing.

Sincerely,
Dannialle Neville, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa East/Brandon

Address: 10309 Highland Manor Drive, Tampa, FL 33610
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Tampa
#9 Best Value Hotel in Tampa
#20 Family Hotel in Tampa
#26 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Tampa East/Brandon 3*
Official Description (provided by the hotel):
Our Hilton Garden Inn Tampa East/Brandon hotel is conveniently located in east Tampa, in Highland Oaks Business Park, near Sabal Park. Enjoy easy access to numerous attractions including the Florida State Fairgrounds, MIDFLORIDA Credit Union Amphitheatre and the Bob Thomas Equestrian Center. A complimentary shuttle from the hotel runs within a five-mile radius, covering numerous shopping, restaurant and entertainment venues. Unwind in a spacious guest room or suite; complimentary WiFi, and a refrigerator and microwave in every room help make you room a Tampa home on the road.The relaxed atmosphere of Great American Grill® makes the ideal venue for lunch or dinner, in addition to its famous cooked-to-order breakfast. The 24-hour Pavilion Pantry® offers snacks for your in-room microwave. Keep beers and sodas cool in the in-room refrigerator. Maintain your work-out routine in the contemporary fitness center. Refresh under Tampa sun in the outdoor pool. Hilton Garden Inn Tampa East/Brandon hotel makes an elegant venue for meetings and functions of up to 180 guests. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa East/Brandon Hotel Tampa
Hilton Tampa
Hilton Garden Inn Brandon
Tampa Hilton

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