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“Wonderful Hotel! Some of the best customer service out there! No complimentary breakfast though.” 4 of 5 stars
Review of Hilton Garden Inn Tampa East/Brandon

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Hilton Garden Inn Tampa East/Brandon
3.0 of 5 Hotel   |   10309 Highland Manor Drive, Tampa, FL 33610   |  
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Ranked #14 of 159 Hotels in Tampa
Nashville, Tennessee
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“Wonderful Hotel! Some of the best customer service out there! No complimentary breakfast though.”
4 of 5 stars Reviewed February 28, 2013

Overall this hotel was a very nice and would I recommend it to other customers. The staff at the front desk were extremely helpful and polite. I had to stay there for two weeks and had no real issues other than breakfast is $11 a day. But that's how all Hilton Gardens Inns are. The Hotel is located close to mutliable interstates, the state fairgrounds, malls, movie theater and plenty of places to eat.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, March 4, 2013
Dear Traveler,

Thank you for your great review of our hotel. We pride ourselves on customer service. We are "tucked away" in a quiet business park just off of I-75. We offer an excellent breakfast. We rotate our hot items on a monthly basis and offer items to include but not limited to: scrambled eggs, bacon, sausage, sausage gravy, biscuits, oatmeal, grits, sliced fresh fruit, yogurt, pastries and assorted breads. We also cook items to order such as omelets, eggs any style, pancakes, waffles and French toast. Our breakfast is a great value at $10.95 per person. We are so happy that you enjoyed your stay. We look forward to having you stay with us again soon!

Sincerely,
Cayla Conley
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 26, 2013

Following a wonderful stay at at Hyatt in Ft. Myers, I had really high expectations for this hotel. I was somewhat disappointed upon arrival. The rooms could use some updating and there is not currently a hot tub at the pool- it was all torn up and yellow tape surrounding it. Also, the pool was not very clean so I did not swim. My biggest complaint would be the bed. While it was supposed to be a comfort control with the ability to chose firmness....I never found it to be more than hard. A big bummer.

However, the location was great for me. My husband was working during the day and I was able to run a nice 1 mile loop around the businesses in the area. It was safe with sidewalks the entire route. I also found a great diner to have lunch at - within walking distance. Certainly check out Danny's All Amercian Diner if you stay at this hotel. It is literally 1/2 mile away and a very simple walk. *It is not a sit-down diner. It is a great order at the window and sit outside place. Lots of business people walked here along with people on vacation....like me!*

Another plus- A HUGE BATHTUB! I know, it's crazy. But it was pretty cool.

The staff was very nice, prompt and professional. The breakfast was not continental, but there was plenty to choose from. I did, however, hear that many people had a breakfast coupon- so check into that.

The location is very easy- just off the freeway and about 15 minutes to the airport in no traffic.

I would stay here again, but hope to see an update the pool area and rooms in the future.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, March 4, 2013
Dear Traveler,

Thank you for your kind words about our hotel and safe surrounding. We recently updated our pool to be in compliance with Federal ADA Standards by adding a pool lift. The instillation of this lift is what was taking place during your visit. As for the condition of our hotel, we look to roll out the new "Project Grow" at the beginning of 2014 and possibly as early as this fall. “Project Grow” is the new standard lobby initiative that the HGI brand is expected to have completed. We anticipate an update on our guest rooms at this time as well. We are very excited about the upcoming changes and invite you to stay with us again. We do currently have the Garden Sleep System beds where you can adjust the firmness and softness to your preference. Our staff can assist you with specific instructions on reaching your desired comfort level. On your next stay please engage any of our friendly staff in assisting with any issues that may arise. Also, our Garden Sleep System beds are adjustable. We hope that you will stay with us again so that we can meet and exceed your expectations.

Sincerely,

Cayla Conley
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2013 via mobile

This hotel is close to the interstates, but tucked away in a quiet business district on a street lined with oak trees covered in Spanish moss. Beautiful and inviting!! The rooms are clean and the beds are comfortable, as always! Delicious breakfast and friendly staff who recognize me as I am here every few months for business. Nice to be recognized!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, February 26, 2013
Dear Traveler,

The staff of the Hilton Garden Inn Tampa East/Brandon thanks you for your comments regarding your recent stay. We pride ourselves on customer service. One of our greatest features is that we are close to the highway, but "tucked away" from the noise. We are so happy that you enjoyed all of our great features. We look forward to exceeding your expectations again on future stays.

Sincerely,

Cayla Conley
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN area
Top Contributor
61 reviews 61 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed February 19, 2013

This HGI is located in an office park, and my customer was located in a building just yards away, making the hotel very convenient. Service was the high level you'd expect at a Hilton property, but the room did appear to be showing some age. The breakfast buffet was not included, but at $10 it was reasonably priced -- selection of items was ok, not great.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, February 26, 2013
Dear Traveler,

Thank you for your great comments on our hotel. We are so happy that you enjoyed your stay with us. We are tucked away in a quiet business park which is convenient for many of our clients. We are constantly updating our hotel while remaining compliant with Hilton Standards. We recently completed a renovation on our new Pre-Core fitness center. Future updates are planned in accordance with Hilton guidelines. We rotate our breakfast items on a monthly basis. Also, we make many items such as omelets, eggs, pancakes, French toast and Waffles to order. Please feel free to engage our staff with any concerns you may have. We look forward to having you stay with us again.

Sincerely,

Cayla Conley
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 15, 2013

Rested our heads here for one night on the way to a point further south. Typical HGI, but a little dusty around the edges. Front desk staff very efficient and courteous, as was the dining staff. Location can't be beat - a short distance from the interstate and surrounded by several office buildings, so it was quiet and a safe place for the night. No qualms about leaving our trailered boat in the parking lot. Not our first stay here, a bit disappointing to see the room furnishings a bit shabby and the public areas with a visible layer of dust. Overall though, a decent place to spend the night.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, February 19, 2013
Dear Traveler,

Thank you for your kind words about our hotel and safe surrounding. Thank you for your comments on our guest rooms. We look to roll out the new "Project Grow" at the beginning of 2014 and possibly as early as this fall. “Project Grow” is the new standard lobby initiative that the HGI brand is expected to have completed. We anticipate an update on our guest rooms at this time as well. We are very excited about the upcoming changes and invite you to stay with us again.

Sincerely,

Cayla Conley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach, Florida
1 review
5 of 5 stars Reviewed February 15, 2013

Very nice location. Close to everything, but tucked away from the traffic noise. Generous discounts for AARP and/or AAA members. Very accomodating personel. Rooms offer coffee pots, microwaves and mini fridges. Great breakfast buffet. Beds were SO very comfortable.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, February 19, 2013
Hi Maria,

Thank you for your kind review of our hotel. One of our greatest features is that we are close to the highway, but "tucked away" from the noise. We are so happy that you were able to experience our Garden Sleep System Beds. With multiple settings to choose your desired firmness...our beds are comfortable to almost everyone! Please stay with us again soon.


Sincerely,

Cayla Conley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Wales, Florida
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 11, 2013

Spent a night here as it was close to an event we were going to the next day. It is a nice property, in a good location. The place is clean and the front desk people very nice and helpful. The breakfast we had was good.
The interesting part comes in that when I booked this as a gold member; one of the options was to upgrade to the "Presidential Suite" for much cheaper than it would normally cost if the suite was available. Well it was.
The rooms were very nice and the very cool thing was there was a pool table in the room. Would I call these rooms "Presidential;" may be a bit of an overstatement. I will not say there was anything wrong with the rooms, just that my impression of what a suite with that name would look like and what kind of amenities it would have was not in this suite. That being said; I would stay at this property again and if given the chance, would try for same upgrade.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_Tampa_East, Director of Sales at Hilton Garden Inn Tampa East/Brandon, responded to this review, February 15, 2013
Dear John,

The staff of the Hilton Garden Inn Tampa East/Brandon thanks you for your comments regarding your recent stay. We pride ourselves on customer service and our breakfast offerings. We are pleased that you enjoyed those aspects of your stay. We also realize the Presidential Suite is our most popular room and are glad you found the room to be as special an experience as intended. Please stay with us again soon and we look forward to making your next stay even more memorable.

Sincerely,

Cayla Conley
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa East/Brandon

Address: 10309 Highland Manor Drive, Tampa, FL 33610
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Tampa
#11 Business Hotel in Tampa
#16 Family Hotel in Tampa
#26 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Tampa East/Brandon 3*
Number of rooms: 152
Official Description (provided by the hotel):
Our Hilton Garden Inn Tampa East/Brandon hotel is conveniently located in east Tampa, in Highland Oaks Business Park, near Sabal Park. Enjoy easy access to numerous attractions including the Florida State Fairgrounds, MIDFLORIDA Credit Union Amphitheatre and the Bob Thomas Equestrian Center. A complimentary shuttle from the hotel runs within a five-mile radius, covering numerous shopping, restaurant and entertainment venues. Unwind in a spacious guest room or suite; complimentary WiFi, and a refrigerator and microwave in every room help make you room a Tampa home on the road.The relaxed atmosphere of Great American Grill® makes the ideal venue for lunch or dinner, in addition to its famous cooked-to-order breakfast. The 24-hour Pavilion Pantry® offers snacks for your in-room microwave. Keep beers and sodas cool in the in-room refrigerator. Maintain your work-out routine in the contemporary fitness center. Refresh under Tampa sun in the outdoor pool. Hilton Garden Inn Tampa East/Brandon hotel makes an elegant venue for meetings and functions of up to 180 guests. ... more   less 
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Also Known As:
Hilton Garden Inn Tampa East/Brandon Hotel Tampa
Hilton Tampa
Hilton Garden Inn Brandon
Tampa Hilton

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