The hotel itself was clean and sufficient for the price, but the check-in process was a bit concerning. They did not ask for an ID/credit card at check-in (standard for hotels, both to ensure that the proper person is checked-in and also for security purposes after check-in). As a result, they had previously checked in someone with a similar (although not exact) last name, but completely different first name AND gender into my room. Without apologizing, the woman handed me keys for the new room and told me I was all set... but at check-out it was determined that she never actually switched the rooms. This was not only a hassle for billing, but concerning for safety. Had the male guest lost his room key, the front desk would have given him a key to my room (since his name was on it)... which is obviously a concern for female travelers (or any traveler for that matter). I work in the hotel industry and am incredibly understanding of mistakes, as they do happen, but this seems to just be laziness that could have resulted in a pretty significant problem.