I stay at Hilton properties often, particularly the Hampton Inn. This particular one was the worst Hampton experience I've had. Unfortunately, there are few hotels close to the office, and those that were had full bookings and were not part of my company's travel partnership, so I was unable to switch hotels. Two issues defined my stay:
1) Two days into a two-week stay, one of the managers entered my room unannounced at 12:45am. I happened to be awake at the time, but not dressed. It was a shocking invasion of privacy. Though it was an accident (she meant to enter the empty room next door) and the manager offered to remove that night from my bill, the fact that there was no knock to confirm the room is empty (as housekeepers do) was very concerning. It made me wary for the rest of the trip.
2) The same day, I discovered that the rotating temperature selection knob in my shower had no friction, and could not be set to any position that wasn't pointing straight down (cold) or straight up (scalding hot). The maintenance person was sent to my room 3 times over the course of the week, but ultimately said he could not fix the issue without shutting off the building's water and replacing the entire shower mechanism. The hotel was full at the time, so I wasn't able to switch to a working room until Saturday Eve. Again, staff offered to have one of the nights removed from my bill.
Since it was a business trip (company expense), a lower bill offers no compensation to me personally. I asked about some free-night vouchers for future use instead, but it turns out I wouldn't be able to use them at any other Hampton Hotel and I had no intention of returning to this area or this property.
Various other CONs:
-Horribly slow TV response and a leaky faucet (first room)
-Microwave was unplugged and the furniture unit it was installed in was too far from an outlet. (Second room)
-Fridge made frequent rattling noises (Second Room)
-Only ONE available outlet outside the bathroom and not covered by furniture (second room)
-Fitness center had free-weights but no weight bench, mirror, or TV.
-Could not change the time on the room clock.
-Staff was very accommodating and apologetic, though they lacked that "eagerness" that I find at most Hamptons.
-Internet connection works well enough
-Parking was fine
Hit or miss regarding the quality of appliances and fixtures.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the feedback we receive from our guests are taken very seriously and your comments regarding the housekeeping mishap, mechanical issues and amenity offerings and will help us to ensure such concerns do not continue in the future. Your comfort and safety is truly important to us. Again, please accept our apologies for the inconvenience you experienced. If I can be of further assistance please feel free to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.