The hotel its self was nice but the lady working the front desk needs fired. We got there at 2 and was told room wasn't ready yet which was fine. She said she would call us so at 315 we still hadn't heard from her so we went back. She said a room still wasn't ready and wanted to give us a king and pull out sofa. The problem was it was me and a friend and our two daughter so we told her it wouldn't work. She wasn't happy and said we would have to wait. Well another first desk work said wait a minute and I will see what I can do and seconds later we had a room. He said the problem was she was suppose to leave for the day and just didn't want to deal with it. The room was ok but smelled like smoke but we had spray and it was better.
Now to the worst part we had suttle service to the cruise port, going there it was fine but coming back was another story. My friend called when we got off the ship and that same rude women answered the phone and said it would be awhile they were changing shifts. We waited 1.5 hours to get picked up. We didn't get a sorry or you don't have to pay for the shuttle or anything.
I would never use this hotel again.

Avoid this hotel if you can, Rooms are extremely outdated, the room I got smelled awful, carpet and walls look aged. AC made a terrible noise ( like and old engine) everytime it kicked in which made my sleep terrible. I CAN tolerate that...what I cant tolerate is the staff being rude. Requested a change of rooms the first day of my stay because of the AC and a leak on the sink, but to my surprise Ms Michelle in front desk said she wouldnt approve any move in the rooms ( when they had available rooms); and I said they had rooms because that same night they finally changed me to another room which was even worse ( No King Bed, smelled the same and AC made the same awful sounds)
Front Desk Michelle is a Extremely rude person that shouldnt be facing claients never. Because of this I will file a formal complaint to the Hilton Corporation. i will avoid ever to stay in a Hampton Inn or another Hilton Resort. Tried to call manager's cell phone but always left a message( called 3 times) Overall extremely disappointing and frustrating experience

At check in, the front desk clerk was on the phone making a reservation but didn't even acknowledge me until she was done with the call, about 10 mins later. The clerk just had a very unfriendly, unpleasant attitude the entire time. A male clerk, who looked like maybe he was on a break when he first appeared, made little effort to help the female clerk. Neither one gave us any info about the facility. Not a word about breakfast, where to park or nothing! There wasn't anything about the room that stood out to make me want to come back. Really disappointing for a Hilton. Will not stay there again, Comfort Suites down the road is way better!!

We stayed here for 4 days while we were in town for a wedding. The lobby is clean and nice, and the desk workers were friendly. The breakfast was wonderful, a nice assortment of fruits, cereals, oatmeal, and pastries... but best of all there were hot breakfast items: waffles, eggs, bacon, home potatoes, omlets, and sausage. The breakfast attendent was REALLY friendly!

My complaint lies with our room. We were in room 101. As soon as we walked into the room we smelled the funky musty smell that didn't leave the room the whole trip. The carpet and wallpaper look old/outdated. This was a handicapped room, though we do not have any special needs. The handicapped shower was awful. It's wheelchair accessable, which means there is no tub. Water got EVERYWHERE when we showered. The whole bathroom floor was soaked after showering, including the area around the toilet, which grossed me out a bit. I did ask the front desk about getting a different room several times, but it was spring break so they said they were completely booked. This room is NOT UP TO PAR for a Hampton Inn. I have stayed at other Hampton Inns in the past, and this is by FAR the worst.

The fitness center was clean, but the water cooler was empty and out of cups. They have 2 treadmills, an eliptical, and a bike. They do not have any weights, but you can go to a gym down the street for free if you want more workout equipment.

There is this big sign on the front desk that claims "If you are not 100% satisfied, you do not pay". What a joke. I told the front desk many times that our room sucked... but guess what, we paid full price. If we are in the tampa bay area again, we will stay FAR away from this hotel.