The hotel its self was nice but the lady working the front desk needs fired. We got there at 2 and was told room wasn't ready yet which was fine. She said she would call us so at 315 we still hadn't heard from her so we went back. She said a room still wasn't ready and wanted to give us a king and pull out sofa. The problem was it was me and a friend and our two daughter so we told her it wouldn't work. She wasn't happy and said we would have to wait. Well another first desk work said wait a minute and I will see what I can do and seconds later we had a room. He said the problem was she was suppose to leave for the day and just didn't want to deal with it. The room was ok but smelled like smoke but we had spray and it was better.
Now to the worst part we had suttle service to the cruise port, going there it was fine but coming back was another story. My friend called when we got off the ship and that same rude women answered the phone and said it would be awhile they were changing shifts. We waited 1.5 hours to get picked up. We didn't get a sorry or you don't have to pay for the shuttle or anything.
I would never use this hotel again.