This hotel is beautiful with towering palm trees inside the spacious lobby. The customer service is outstanding. From the moment we arrived, we received immediate help from the valet and with our bags. The concierge was helpful in finding local places. We visited the spa while we were there for couple's massages and it was a wonderful experience. The spa is beautiful and relaxing and the masseuses were very, very good. The pool area is spacious with plenty of lounge chairs for guests. Pool towels were plentiful and an attendant checked on us often and even offered us free popsicles. The front desk staff was amazing. Ricardo helped us find a restaurant that serves homestyle cooking and it was the best food we had in Tampa Bay. He made an extra effort to inquire with several employees to find us exactly the kind of food we were looking for. Our room was very well appointed and the beds were comfortable. The hotel even offered an option for scheduling your housekeeping service so you could get your room cleaned at your convenience. Room service was great! The food arrived super fast and was fresh and hot. My only complaint is that the room service dessert menu is not that great...the chocolate cake was very small and not that good. We would definitely stay here again. You won't be disappointed.