We have stayed in this hotel numerous times when visiting in Tampa and have always had a wonderful experience. It was not the case on our last stay. I will list all the problems from A to Z. First of all, we booked our reservation back in October of 2012 for a two-bedroom suite as there were going to be 4 of us. When I called the morning of the stay since we were going to have a late arrival, I was told they overbooked and we possibly wouldn't get the 2 bedroom suite but we would get 2 rooms. I told them we had to have that suite as one in our party (our daughter) has a visual problem and can't see when it gets dark and would need to have help from an adult in our party. (Our granddaughter was the fourth person with us.) I called again at 7:30 p.m. to make sure we would get our room and was put on hold for a long time. I was told again we wouldn't get the suite as they had some people who had arrived and booked for 3 weeks and decided to let them stay and not honor our suite reservation. I told them we had to have this suite because of our daughter. Finally, they agreed to put us in a handicap suite. All ok, until we checked in and entered the room. No wastebasket in one of the bathrooms, clock didn't work in one bedroom, black dot stains on the wallpaper next to the kitchen sink, doors under the sink were broken and no shelf underneath for cleaning supplies, the carpet didn't lay flat throughout the suite, carpet was filthy by the front door, ice maker didn't work, sliding closet door jammed in bedroom, a shefl in the bedroom closet broke and fell down and the worst was when we saw a roach crawling on the bar area when we were eating breakfast. I will have to say when we checked out the manager was very nice when I told her all this. She is new and is trying to get things done and I trust that she will. We are members of the Marriott Rewards and hope we will get to enjoy staying in this hotel again someday.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, BookIt.com, Hotels.com, Orbitz, Marriott, TripOnline SA, Odigeo, Priceline and Hotwire so you can book your Residence Inn Tampa Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Tampa Downtown Hotel Tampa
- Tampa Residence Inn