I arrived at the hotel to check in before rushing off to a business meeting. I spent almost 20 minutes at the front desk waiting while the front desk clerk rummaged through papers to find my credit card authorization form (of which I had already verified receipt a week prior). I then had to call my company to resend it while she summoned the person who was listed in their system as receiving it. Once he got to the desk she asked him where it was and he went to the same location and pulled it out in a matter of seconds. She overlooked it because she only checked one file instead of looking through all of the papers once she realized it wasn't in that particular one. So, that was a wasted 20 minutes.
Next, I get to the room and the counters are dirty and the room has a stinch. I call down and ask her to be moved. She "upgrades" me to a two bedroom suite on a different floor. The room was very average. The carpet has stains throughout the room, it has the same stinch from the first room and the decorative bed spread on the beds look worn and dated. I asked if the hotel had undergone renovations and she said it had in 2008 but that's hard for me to believe since the rooms look so worn after just 4 years. Another thing was that the dishes were dirty but they were put in the cabinets anyway. There wasn't even dish washing liquid available for me to attempt to wash myself. I typically stay at residence inns for the convenience of cooking but I didn't want to use anything in the kitchen at all.
They serve breakfast every morning but its basically the exact same thing every morning. Other Residence Inns offer a variety from one day to the next. The only positive here would be the young lady who worked the breakfast bar. She was very sweet and accommodating.
Finally, their Internet and television was either slow or down depending on the day. They finally got someone to come and take a look at it towards the end of the week.
Overall, I would not stay here again. It is a very average residence inn. I have been to some exceptional ones that really set the bar high. Unfortunately, they set it too high for this one to measure up.
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- Also Known As:
- Residence Inn Tampa Downtown Hotel Tampa
- Tampa Residence Inn