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“Middle of Construction” 4 of 5 stars
Review of Sheraton Suites Tampa Airport Westshore

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Sheraton Suites Tampa Airport Westshore
3.5 of 5 Hotel   |   4400 West Cypress Street, Tampa, FL 33607   |  
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Breakfast for 2 Included
Ranked #74 of 159 Hotels in Tampa
Atlanta, Georgia
Top Contributor
248 reviews 248 reviews
67 hotel reviews
Reviews in 75 cities Reviews in 75 cities
153 helpful votes 153 helpful votes
“Middle of Construction”
4 of 5 stars Reviewed March 19, 2014

The two interchanges that provide access to the hotel are being rebuilt which makes getting to the hotel a challenge. However, it is worth the effort. Each room is a suite with a master bedroom with a King bed, a bathroom and a living room that includes a desk. The rooms are very nice. The only thing I didn't like was the bathrooms were a little dated but did provide good light at the mirror.

There is a pull out bed in the sofa in the living room.

The hotel reminds me of an Embassy Suite with the big atrium that overlooks all rooms. However, unlike Embassy Suites breakfast is not free and is not as good as Embassy Suites.

This is a big hotel and it has plenty of parking and the hotel seems like it is a nice area of Tampa. It is located about one mile from Tampa Bucs football stadium and and 1.5 miles from Yankees spring training complex.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear Sheraton Guest,

Thank you for writing a review on your stay with us and I am glad you felt we were worth the effort to locate us. Indeed I-275 that runs through Tampa is being worked on. Current directions are always available on our hotel’s website. I am glad you enjoyed your stay overall.
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440 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
New Jersey
Top Contributor
88 reviews 88 reviews
10 hotel reviews
Reviews in 51 cities Reviews in 51 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 19, 2014

I booked a room here for one night with Starwood member points. I was surprised by the beautiful atrium lobby and my very large and comfortable king suite. The hotel was quiet. The staff was helpful and friendly. I used the Link internet in the lobby and it was very fast., Flatbread and a glass of wine in the restaurant was reasonable and tasty. I was afraid my flight north would be cancelled and they assured me they had rooms for the next night. I liked that I could linger until Noon checkout and then drive less than two miles to the airport. My room was too chilly no matter how high I raised the AC temp. That was my only complaint and I only mentioned it at check out

Room Tip: I asked for a room away from the highway and was given #604.
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear Sherstur,

Thank you for staying with us and for the five-star review! I am glad you found our team members helpful and that you had an enjoyable stay.
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Miami
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2014

I'll start with the positives and will say that one of the best features available to hotel guests is the complimentary airport shuttle. A shuttle driver was dispatched within 5-7 minutes after contacting the hotel and upon leaving the hotel the AM driver was very sweet + hospitable. The in-room amenities were also very much appreciated -- which consisted of a fridge, microwave, starbucks coffee pods, nestle water, and a shower scrub.

Now onto the less favorable details of my stay which included
- no welcome gift for during check in (I was able to receive the welcome gift after chatting with the front desk) and impersonal service at checkin after 11pm. I must say that the other agents were much friendlier.
- stray hairs on bed (not pleasant to see on white bed duvet covers)
- water damage on wall
- Lights were off upon arrival
- my only request to housekeeping for coffee and cream - was never delivered

This hotel certainly has potential to improve - I would certainly come back when improvements have been made.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear savytravels_23,

Thank you for the kind remarks about our shuttle service and driver. However, I must apologize for the issues you observed in your suite. It is our responsibility to make sure everything is as it should be and I am sorry we let you down. I have shared your comments with both our engineering team and the housekeeping department. I hope you had mentioned your observations to our team so at least they could address them. I appreciate your constructive feedback and look forward to welcoming you back and showing you that we can do better.
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Atlanta
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 10, 2014

I booked this hotel last minute using 4,000 SPG points.

The hotel was easy to find with plenty of free parking spaces.

The room was decent with two large LCD TVs. Location was convenient. Staff was nice.

Would stay here again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear MINIMD,

We love our SPG members! Thanks for staying with us! Say ‘hey’ to my friends in Atlanta for me.
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Vancouver, Canada
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed March 10, 2014

As a SPG Platinum 75 Member I am disappointed. I got a very good deal with the points which was unbeatable in terms of the price. However, I would not come back here after this stay.
I checked into this hotel, because my favorite Tampa property (Westin Harbor Island) was sold out. The location of this hotel in terms of proximity to the airport is great. Other than that I would not recommend staying more than one night for the following reasons I have experienced so far:
1. the WiFi only works if you sit near the door, i.e. won't work in your bedroom.
2. I ordered food and unfortunately the instructions were not followed properly.
3. The lighting in the bathroom is terrible.
4. The room phone does not work properly.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear Oncofighter,

Please allow me to apologize for the aggravations we caused you during your recent stay with us. By private message I hope to learn your suite number so I can follow up and insure the issues have been corrected. I appreciate your loyalty to Starwood hotels.
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 9, 2014

This is the second year i have stayed there as part of a baseball trip. The location is perfect if you are visiting any of the ball parks in the Tampa / Orlando/ St Pete area. It is a 5 min drive to the airport and close the causeways to St Pete. It is on the 275 so access to the 4 is also easy.

The rooms are all suites with a sitting area and bedroom. They are not 5 star but at more than comfortable and clean.

Great atrium and very cool breakfast room let's you enjoy their buffet in the atrium. Good work out room and tons of parking.

If you want convenience and price and proximity this place is hard to beat.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear srhasting1,

Thank you for your kind words and for staying with us, again. A repeat guest is the best compliment. Baseball is the best part of spring. As Rogers Hornsby once said, “People ask me what I do in winter when there's no baseball. I'll tell you what I do. I stare out the window and wait for spring.”
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Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 9, 2014 via mobile

I'm presently doing my cardiovascular exercise in their gym. I chose this property bc of their much lauded athletic facility. What a dump. A few cardiovascular machines, dismal dumbbell set and three benches. None of the cardiovascular machine touch screens work. Their buttons need to be reconfigured, they often depress another function even though you hit the correct button. I've tried three different classes of machines - treadmill, elliptic and bicycle - and no matter how hard I depress the touch pad, I get varied incorrect responses.


Then there is the front desk. I paid my room ahead of time... Big mistake. They decided without my knowledge to take more money, the famous
"hold", from my bank account just because they could. When I approached the front desk they apologized, did not know who or why took a couple of hundred dollars from my bank "on hold", but I'd have to call my bank to reverse it. Gee thanks

Lets not forget the maids. The noise they generate at the ends of the hallways that lead to the outdoor vending machines is shrill. I was trying to have a business meeting in my suite only to run out of my room to contain the party noise the maids were having outside in the morning. I looked at them sternly, said nothing, and returned to my meeting.

The property is an atm machine for management. Customer service is nonexistent. It's all about revenue and forgetting their so called industry.

  • Stayed March 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Sheraton Suites Tampa Airport Westshore, responded to this review, March 23, 2014
Dear wjdcr1,

Thank you for sharing the feedback from your stay with me. Please allow me to apologize for failing to meet your expectations in several areas. You point out issues that we need to improve on or be more consistent. I assure you that we typically meet or exceed our guests needs and I regret that for your stay, we let you down. I take these comments to heart and have shared them with our team to create greater awareness. I appreciate your constructive comments.
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Additional Information about Sheraton Suites Tampa Airport Westshore

Address: 4400 West Cypress Street, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #74 of 159 Hotels in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Tampa Airport Westshore 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
The Sheraton Suites Tampa Airport Westshore is just a short complimentary shuttle ride from the airport. We are right in the middle of the Westshore business district, off Interstate 275. ... more   less 
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Also Known As:
Sheraton Suites Tampa Airport Westshore Hotel Tampa
Sheraton Hotel Tampa Airport
Tampa Sheraton
Sheraton Tampa

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