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“OK at best.” 3 of 5 stars
Review of DoubleTree Suites by Hilton Tampa Bay

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DoubleTree Suites by Hilton Tampa Bay
3.5 of 5 Hotel   |   3050 N Rocky Point Dr W, Tampa, FL 33607   |  
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Ranked #44 of 159 Hotels in Tampa
Dallas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“OK at best.”
3 of 5 stars Reviewed November 6, 2013

The hotel was under construction when we arrived on a very rainy day, therefor when had to trek our luggage in from a distant part of the parking lot and did not manage to keep it dry. Safe lock on the door was broken. No ice machine can be found on the first two floors. No free breakfast like almost all hotels have these day at much cheaper rates. Staff was friendly and helpful when I could track one down. Must have hit the bartenders break time.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, November 8, 2013
Dear Keith S.,

Thank you for your recent visit with us and taking the time to post a review. Your feedback is so important to what we do each day! I want to apologize for the challenges that you experienced during your visit. I will be working closely with the team so that we can prevent a similar experience in the future. We appreciate your patience as we continue to make enhancements to the property.

We thank you for your business and look forward to the opportunity to welcome you back in the future.

Best regards,

Ben Howell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
souderton, United States
1 review
2 of 5 stars Reviewed November 1, 2013

the hotel was fair. the personnel were friendly for the most part. they didn't seem too organized. the shuttle drivers were young and need a course on how to treat the customers. the dining experience for breakfast was ok. service was ok.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, November 2, 2013
Dear Rosemarie T.,

Your feedback is so important to what we do each day. I will be working with the team so ensure that your future visits with us will exceed your expectations. If you would like to share any additional comments with me regarding your stay please do not hesitate to contact me directly.

Thank you again for your feedback and I hope to have the opportunity to welcome you back in the future.

Best regards,

Ben Howell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 29, 2013

I can't say enough good things about this hotel. They went above and beyond in making our stay a pleasant one. The shuttle services were excellent and very helpful. Very little to no wait time. The staff was friendly and helped in every way that they could.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, November 2, 2013
Dear Tripadvisor Member,

Thank you for your kind words! The team was excited to learn that you enjoyed your visit and the service that we provide.

We look forward to welcoming you back soon!

Best regards,

Ben Howell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Hill, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Stayed here for a wedding. Was very pleased with the rooms and the service. Had a great time and the staff was extremely helpful. The lobby was under construction and was only a minor disturbance. Internet connection is kind of a pain in the tush to deal with but overall cell data signal is very strong and WiFi was only a convenience.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, November 2, 2013
Dear Austin P.,

Thank you for your recent stay with us and taking the time to post a review! The team was excited to know that you enjoyed your visit and the service that we provide.

We appreciate your loyalty and look forward to welcoming you back soon.

Best regards,

Ben Howell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed October 28, 2013

The Hotel reception was nice, free bottles of water and a warm cookie. The hotel overall though was showing it's age, dispite a few updates in the bathroom. Also, the A/C unit in my room sounded like a car engine when it came on, something that the hotel should have easily caught onto before a guest even had to report it.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, November 2, 2013
Dear Tripadvisor Member,

Your feedback is so important to what we do each day. I want to apologize for your experience with the air conditioning unit in your suite. I will be working with the team to prevent a similar experience in the future. I am pleased to report that our refresh to the suites is underway and we look forward to showcasing our new product over the coming weeks.

We appreciate your loyalty and look forward to having the opportunity to welcome you back in the future.

Best regards,

Ben Howell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2013

The rooms are large and comfortable, the pool is very nice and clean with dolphins swimming by. They moved my room to a higher floor after I told the front desk that I had requested it several times before my arrival. Room service food was good and the complimentary DoubleTree cookies were delicious. However, I paid for a "Bay View" room and had a view of the pool. I'm not complaining but I thought the "Bay View" would've been overlooking more of the bay and less of the pool. Regardless, the view was excellent, rooms were clean, people were friendly and the infused water in the lobby was a nice touch. I would like to see free bottled water in the fridge for coffee or at least stock the vending machines--they were out of water. Also, coffee in the lobby all afternoon would be nice. The entry was taped off and there were jackhammers in the lobby but if you want a modern hotel, you have to endure construction. They should definitely redo the hallways though. Location is perfect...might be back but won't pay for a "Bay View" whatever that means.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, November 2, 2013
Dear Chris01919,

Thank you for your recent visit with us and taking the time to post a review! I was happy to learn that you enjoyed your stay overall despite some challenges. I want to apologize for any inconvenience caused by our renovation. The team is moving along on schedule and will have the guest hallways completed with minor interruption to our guests. I also want to apologize for any confusion regarding your room type. I will be working with the team to prevent a similar experience in the future.

We appreciate your loyalty and look forward to welcoming you back in the future.

Best regards,

Ben Howell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, United States
1 review
1 of 5 stars Reviewed October 25, 2013

The hotel is undergoing renovation. The entry driveway is blocked off. Lots of construction equipment around. Parking is difficult. The hotel smells like cigarettes, if that bothers you. No running water in my room when checked in, but that was fixed. AC in room was very loud.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, October 26, 2013
Dear Wade H,

Your feedback is so important to what we do each day. I want to apologize for your experience and thank you for your patience as we complete our refresh to the hotel. I know that a member of our management team has reached out to you and will be working with the team on the additional feedback that you had provided.

Thank you again for your loyalty to Hilton and we look forward to having the opportunity to welcome you back soon.

Best regards,

Ben Howell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Tampa Bay

Address: 3050 N Rocky Point Dr W, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Romantic Hotel in Tampa
#35 Family Hotel in Tampa
#39 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Tampa Bay 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Doubletree Guest Suites Tampa Bay is a full-service, all-suite, waterfront property. All of our oversized suites consist of a bedroom area with separate living room with sofa sleeper - all with spectacular views! As the perfect location for leisure and business travelers, we offer an outdoor heated pool overlooking Old Tampa Bay, On-Site Health Club, Galerie Restaurant & Lounge serving breakfast, lunch, and dinner and close to shopping, dining, and area attractions. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Tampa Bay Hotel Tampa
Doubletree Hotel Tampa Bay
Doubletree Tampa
Doubletree Guest Suite Tampa Bay

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