Do not let the rating fool you all... First I want to say I know that $5 days are busy in places like this however... I felt so bad for the staff, they were all horribly over whelmed! I have been to the Zoo's $6 dollar day and I have been to a $5 day here at MOSI like 2 years ago? All I know is they were building the rope course then.
I didn't mind the crowds as again I knew it would be busy but what I saw as far as staff was just awful! Now the staff I talked to were VERY nice and friendly, I could tell they were enjoying the small break I gave them by conversing. ARE THERE NO MANAGERS TO HELP THESE KIDS AND OR YOUNG ADULTS!? Are you guys even DOING YOUR JOB!? Or are you sitting in your offices twiddling your thumbs laughing at your workers expense?
When I got to Kids in Charge I was tempted to help the poor girl myself at the snack stand! People were getting mad at her because she couldn't hep them all at once... SHE IS ONE GIRL! Her name was Christina by the way, and though she was sweet I could tell she was near tears.
Why couldn't the woman HOLDING THE DOOR OPEN WHILE TEXTING ON HER PHONE HELP THIS POOR GIRL!? If MOSI needs this much help why not hire more people or advertise their volunteer program more?
After we saw our planetarium show done by Amy who even told us this was her first $5 day and she is new she WAS AMAZING that girl was nice, calm and very informative KUDOS to those that trained her! Who ever did I would like to come back one day and shake your hand!
Now for the ONLY reason this got a 3 rating.
Your Rope Course staff was by FAR the best of all. My son wanted to do the rope course and so we went. The line was HUGE but moved VERY fast, I was surprised by this and once we got to the desk we were greeted by a girl Mel. I asked her "How did you get that line down so fast?!"
She said that she is use to the busy days and that she enjoys them. We had not bought tickets but explained that we could there with cash and explained in FULL detail how the ropes works.
$17 if you have admission which I gotta admit it very high of an up charge but since it was only $15 for my husband, son and I I didn't mind. After we paid she went to put the wrist band on my 9 year old son Jason. Mel noticed his Sonic the Hedgehog shirt and got excited. She was telling him how she grew up watching his cartoons and playing his old games on the Sega. She also told him "Just because you're climbing the rope course wearing a Sonic shirt doesn't mean you gotta go fast" Gotta go Fast is like Sonic's catchphrase.
After we left Mel we were met by Christina and Jason both of which were very nice and friendly. After about 30 minutes I noticed Mel got another big line but this one was real big. I don't know who he is but another employee came up to her and she asked for help if possible. No on came... She again cleared the line and people were yelling at her and giving her attitudes and they carried those rotten moods over to the Blue shirt rope staff. Which infuriated me since they had been so nice to use and everyone else.
So I went back to talk with Mel, she didn't seemed phased by it at all. I asked her how long has she worked at MOSI ,just to make small talk. She told me she was a volunteer first but that this October will make 6 years if you count her volunteer time. Since it was slow I hung out at the desk with her for a bit. I had to ask what her name was since her tag said Mel she replied Melanie and I laughed since mine is Mellissa. I won't go into everything I talked to her about because I'd be here all day. Something just made me speak to her, I suppose it's because I could tell we had alot in common.
So MOSI managers PLEASE PLEASE PLEASE! Give this hard working girl what she deserves. Lemme tell you I can tell you that Mel, the rope staff, and that Poor girl at Kids In Charge deserve more than what they get. I don't know how you run things there but you have an amazing staff *the ones I met* and myself if I was at work and asked for help I'd get it! You need to figure something out because you have some hard workers.
My husband Mike, and I would LOVE to talk further and in more detail via email if possible!
If you have an email I can reach you at please let me know! Also Mel if you read this I hope you are having a lovely day and I will be bringing my son back to do the ropes either Saturday or Sunday I hope you're there, he wants to show you his Sonic action figures lol
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