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Homewood Suites Tampa Airport - Westshore: Traveler Reviews

3.0 of 5
5325 Avion Park Drive, Tampa, FL 33607
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Homewood Suites Tampa Airport - Westshore
Ranked #15 of 158 hotels in Tampa
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181 reviews from our community

Traveler rating
    101
    59
    15
    4
    2
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Families
84
 
Couples
35
 
Solo
10
 
Business
41
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Boca Grande, Florida
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Very disappointing surprise”
1 of 5 stars Reviewed December 21, 2012

We selected this hotel because they said on the Internet that they welcomed pets. They did welcome our 7-pound cat, but insisted we sign a "Pet Lodging Agreement" by which we had to agree to a non-refundable cleaning fee of $100. For our one night stay! Based on our travels, the fee is exorbitant and unprecedented. (Must have rubbed off from the nearby airlines?)

The room, best described as "compact," was not shabby, but it was not special in any way and it looked like it could use a good $100 cleaning.

We would have given the place a three rating (or maybe a four, due entirely to the gracious lady at the desk), if it had not been for the surprise fee, which made us verify that the complimentary breakfast, internet and shuttle were in fact free.

Stay here if you are not troubled by surprises.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask Solaqne71 about Homewood Suites Tampa Airport - Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review
January 10, 2013
Thank you for your time providing feedback on our hotel. I apologize that it was not communicated to you that we do have a nonrefundable pet fee. It is our policy that all suites are professionally cleaned by an outside company after a pet has occupied the suite. This is so future guests are not inconvenienced with any detection of the previous guest. I hope this does not deter you from using our hotel again. Thank you again for your feedback and I will make sure my staff always knows to inform our guests of our procedures and their cost.
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Hawaii
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
“Mixed bag experience...housekeeping is not the best”
4 of 5 stars Reviewed December 21, 2012

I have stayed at this hotel two times in the past month and I have personally had a mixed bag experience. Here’s some of the things that I liked and didn’t like:

Pros:
-The hotel is fairly new so everything is in working order and the elevators are really fast
-The front desk staff is efficient and friendly
-The fitness center, by Homewood Suites standards, is very well equipped and includes a scale, which is a nice added touch.
-Shuttle service is quick and efficient (provided by A-1 Express, I believe)
-There are laundry facilities (2 washers and 2 dryers) on the 4th floor and are very reasonably priced at $1 for washing and $1 for drying
-The dinners and breakfasts provided were pretty good, by Homewood standards

Cons:
-The housekeeping staff is the worst. They do not replace the tissue box when it runs out, do not replace sheets on a daily basis, do not leave dishwasher detergent (and subsequently don’t run the dishes in your dishwasher for you), and do not replace burned out light bulbs. It was frustrating to be constantly calling the front desk to resolve these problems. I would hesitate staying here again until this is resolved.

-Parking is a little inconvenient because you have to park in the garage next door to the hotel. If you are lucky, you might be able to snag one of the parking spots along the fence on the west end of the hotel.

Room Tip: 4th floor has laundry facilities, 2nd floor has the fitness center
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask taniguck about Homewood Suites Tampa Airport - Westshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review
January 10, 2013
Thank you for your time providing feedback on our hotel. I am sorry to hear that you were not 100% satisfied with your stay. I apologize for the inconvenience during your stay and look forward to your next visit to earn your respect. Thanks again for your time.
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Vancouver, Canada
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Nice Room, extras offered”
4 of 5 stars Reviewed December 21, 2012

We liked this hotel very much. The shuttle to and from the airport was very helpful. They picked us up one minute after calling and the scheduled pick up at the hotel was on time. Make sure you let them know at the desk what shuttle you will be taking.
On some week days, aside from the breakfast, they have a light dinner free of charge that includes white and red wine. There was a nice salad bar and soup and bread. We didn't realize they offered this until we went down to the lobby about 6 pm so ask about it when you arrive.
We reserved a 1 bedroom but on arrival they said they would upgrade us to a 2 bedroom which we thought was very nice but we opted to take the one bedroom that was ready. (We arrived in the morning.)
The kitchen had granite counters and was equipped with things like paper towels that I really appreciated. The rooms were very nice, clean, good size with small full length mirrored closet. Nice couch with tables in living space and comfortable bed. They had free wifi. We would go back next time in Tampa.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review
January 10, 2013
Thank you for your time providing feedback on our hotel. I am pleased you were happy with your stay and look forward to your next visit. Come back and see us soon!
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orlando
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Game day weekend”
3 of 5 stars Reviewed December 17, 2012

My boyfriend booked a 2 bedroom suite for us and my father since we were going to the Eagles Vs. Bucs game on Sun Dec 9 , 2012. Once we arrived the hotel appeared very clean in the lobby and halls, but our room was a different story. This could have just been an isolated event but none the less my boyfriend was upset. Whoever did the housekeeping did not do a good job. There was a old box of hotel soap that had been opened and looked slightly used placed on top of the towels. There was a football that was left behind placed on the bed instead of being removed from the room. The dishwashing soap bottle had not been replenished nor the stove and refrigerator had not been wiped down. There was hair all over in the shower in the other room and the floors had not been vacumed. One of the toilet was making a loud rattling noise when you flushed it. The next day after returning from the game only one of the bedrooms had been spot cleaned and the beds made up. The master bedroom had not been touched except for fresh towels put it in. We had to call down to get fresh sheets put on the bed and the toilet in the 2nd bedroom was making a loud noise like metal was clanking together. The guy who came up was very friendly and apologized on behalf of whoever the housekeeper was. Our stay wasn't that bad but it was troublesome enough that I don't think we would stay there again.A plus is all the staff I encountered were very friendly and being 5mins from the airport is a good thing since my boyfriend had to fly back to Philly at 6:30AM.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review
December 19, 2012
Thank you for taking the time to post information on our hotel. I apologize for the unfortunate situation regarding the cleaning of your two bedroom suite. I will look into more details with that paticular situation and work with my team to prevent this from happening again in the future. We pride ourselves on delivering the highest quality service to all our guests! Happy Holidays!
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Sarasota, Florida, United States
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Great Overnight for Early Flights”
5 of 5 stars Reviewed December 8, 2012

We've often stayed at the Tampa Marriott at the airport if we have an early flight from TPA. We found the Homewood Suites to be just as convenient at half the price. And we were 300 yards away form the International Mall and all the nicer restaurants available there. Definately will stay there again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review
December 19, 2012
Thank you so much for all your comments on Tripadvisor! Im glad you are happy with our location as well as the value for your money. Come back and see us soon. Happy Holidays!
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Additional Information about Homewood Suites Tampa Airport - Westshore

Also Known As:
Homewood Suites Tampa Airport-Westshore Hotel Tampa
Homewood Suites Tampa Airport-Westshore Hotel
Address: 5325 Avion Park Drive, Tampa, FL 33607
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Tampa
#23 Family Hotels in Tampa
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Complete with upscale furnishings, outstanding service and complimentary amenities, the Homewood Suites by Hilton Tampa Airport - Westshore Florida hotel offers 144 beautifully appointed hotel suites and welcomes extended stay business and leisure travelers to thoroughly enjoy its central location conveniently situated in the heart of the sophisticated Westshore Business District.Our Homewood Suites by Hilton® Tampa hotel is only minutes from Tampa International Airport and provides exciting recreational options, tourist attractions, shopping, dining and unique entertainment venues. Additionally, guests of our hotel in Tampal, FL hotel can enjoy our complimentary Suite Start™ hot breakfast daily and a Welcome Home® reception Monday through Thursday evenings, featuring assorted beverages, beer and wine (local laws apply). At the Homewood Suites hotel in Tampa, Florida we're committed to the comfort of our guests. Our spacious rooms and central location have been designed with all our guests needs in mind. So make yourself at home and enjoy our great hotel amenities and our world class Homewood Suites by Hilton hospitality. ... more   less 
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