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“Mixed bag experience...housekeeping is not the best” 4 of 5 stars
Review of Homewood Suites Tampa Airport - Westshore

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Homewood Suites Tampa Airport - Westshore
3.0 of 5 Hotel   |   5325 Avion Park Drive, Tampa, FL 33607   |  
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Ranked #19 of 159 Hotels in Tampa
Hawaii
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
“Mixed bag experience...housekeeping is not the best”
4 of 5 stars Reviewed December 21, 2012

I have stayed at this hotel two times in the past month and I have personally had a mixed bag experience. Here’s some of the things that I liked and didn’t like:

Pros:
-The hotel is fairly new so everything is in working order and the elevators are really fast
-The front desk staff is efficient and friendly
-The fitness center, by Homewood Suites standards, is very well equipped and includes a scale, which is a nice added touch.
-Shuttle service is quick and efficient (provided by A-1 Express, I believe)
-There are laundry facilities (2 washers and 2 dryers) on the 4th floor and are very reasonably priced at $1 for washing and $1 for drying
-The dinners and breakfasts provided were pretty good, by Homewood standards

Cons:
-The housekeeping staff is the worst. They do not replace the tissue box when it runs out, do not replace sheets on a daily basis, do not leave dishwasher detergent (and subsequently don’t run the dishes in your dishwasher for you), and do not replace burned out light bulbs. It was frustrating to be constantly calling the front desk to resolve these problems. I would hesitate staying here again until this is resolved.

-Parking is a little inconvenient because you have to park in the garage next door to the hotel. If you are lucky, you might be able to snag one of the parking spots along the fence on the west end of the hotel.

Room Tip: 4th floor has laundry facilities, 2nd floor has the fitness center
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, January 10, 2013
Thank you for your time providing feedback on our hotel. I am sorry to hear that you were not 100% satisfied with your stay. I apologize for the inconvenience during your stay and look forward to your next visit to earn your respect. Thanks again for your time.
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392 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Vancouver, Canada
Top Contributor
90 reviews 90 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 21, 2012

We liked this hotel very much. The shuttle to and from the airport was very helpful. They picked us up one minute after calling and the scheduled pick up at the hotel was on time. Make sure you let them know at the desk what shuttle you will be taking.
On some week days, aside from the breakfast, they have a light dinner free of charge that includes white and red wine. There was a nice salad bar and soup and bread. We didn't realize they offered this until we went down to the lobby about 6 pm so ask about it when you arrive.
We reserved a 1 bedroom but on arrival they said they would upgrade us to a 2 bedroom which we thought was very nice but we opted to take the one bedroom that was ready. (We arrived in the morning.)
The kitchen had granite counters and was equipped with things like paper towels that I really appreciated. The rooms were very nice, clean, good size with small full length mirrored closet. Nice couch with tables in living space and comfortable bed. They had free wifi. We would go back next time in Tampa.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, January 10, 2013
Thank you for your time providing feedback on our hotel. I am pleased you were happy with your stay and look forward to your next visit. Come back and see us soon!
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orlando
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 17, 2012

My boyfriend booked a 2 bedroom suite for us and my father since we were going to the Eagles Vs. Bucs game on Sun Dec 9 , 2012. Once we arrived the hotel appeared very clean in the lobby and halls, but our room was a different story. This could have just been an isolated event but none the less my boyfriend was upset. Whoever did the housekeeping did not do a good job. There was a old box of hotel soap that had been opened and looked slightly used placed on top of the towels. There was a football that was left behind placed on the bed instead of being removed from the room. The dishwashing soap bottle had not been replenished nor the stove and refrigerator had not been wiped down. There was hair all over in the shower in the other room and the floors had not been vacumed. One of the toilet was making a loud rattling noise when you flushed it. The next day after returning from the game only one of the bedrooms had been spot cleaned and the beds made up. The master bedroom had not been touched except for fresh towels put it in. We had to call down to get fresh sheets put on the bed and the toilet in the 2nd bedroom was making a loud noise like metal was clanking together. The guy who came up was very friendly and apologized on behalf of whoever the housekeeper was. Our stay wasn't that bad but it was troublesome enough that I don't think we would stay there again.A plus is all the staff I encountered were very friendly and being 5mins from the airport is a good thing since my boyfriend had to fly back to Philly at 6:30AM.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, December 19, 2012
Thank you for taking the time to post information on our hotel. I apologize for the unfortunate situation regarding the cleaning of your two bedroom suite. I will look into more details with that paticular situation and work with my team to prevent this from happening again in the future. We pride ourselves on delivering the highest quality service to all our guests! Happy Holidays!
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Sarasota, Florida, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 8, 2012

We've often stayed at the Tampa Marriott at the airport if we have an early flight from TPA. We found the Homewood Suites to be just as convenient at half the price. And we were 300 yards away form the International Mall and all the nicer restaurants available there. Definately will stay there again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, December 19, 2012
Thank you so much for all your comments on Tripadvisor! Im glad you are happy with our location as well as the value for your money. Come back and see us soon. Happy Holidays!
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Gainesville, Fl
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 1, 2012

Stayed here one night for work. Hotel is off a road in a 4plex with another Hilton and 2 Marriotts. The Homewood Suites seems fairly new, has a nice pool and lobby area. Hotel is centrally located in the west side of Tampa. Can get to the airport in 5 minutes but you don't hear any jet noise. 2 minute drive to the International Plaza Mall & restaurants, 5 minutes to the Westshore Mall. Can get downtown in less than 10 minutes even during morning rush. Would definitely stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, December 19, 2012
Thanks for taking the time to provide feedback! We appreciate you staying with us and look forward to your next trip to Tampa. Happy Holidays!
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Orlando, Florida
Top Contributor
278 reviews 278 reviews
153 hotel reviews
Reviews in 86 cities Reviews in 86 cities
434 helpful votes 434 helpful votes
2 of 5 stars Reviewed November 24, 2012

We only stayed one night as we were in Tampa for a getaway and to work towards continued Hilton Honors Gold status in 2013. The room was a very nice, SMALL suite with kitchen/living room combo in one room and bed and bath on other side of door. Everything was clean and seemed very new. Another positive was the front desk lady at check-in. The hotel was also quiet, but that was due to the fact that it was mostly empty. Each room had its own television although neither was extra large. There were about 45 channels, and reception was good.

Now for the negatives:
1) Breakfast is my favorite meal of the day and, of course, the most important as well. I was happy to see that a hot breakfast was advertised. There were pictures in the elevator of moist, tasty looking, fresh-made scrambled eggs although I prefer over medium. We went down with my stomach in anticipation of at least a decent breakfast with either bacon or sausage or both, and what did we find? Two metal containers with two items each. One had plain mass produced scrambled eggs and the other side had mass produced scrambled eggs with something nauseating mixed in. Both look dried out! The other had mushy potatoes on one side and greasy, fatty, nasty-looking fried chicken pieces on the other. I was not happy. I made some comments, and others agreed that the chicken looking mixture was nasty. I complained at the front desk since no one was around the breakfast area, and, I think, she offered to have them make something else, but I was already too upset to eat so I returned to my room without breakfast and had the coffee that was in the room. This ruined my morning and put this motel off my list of any future stay. If you advertise a hot breakfast, give the people something traditional that they want and deserve.
2)We were there on a Friday night so no manager’s reception. This may have been a blessing after seeing their attempt at a “hot breakfast”. The menu was on the refrigerator in the room and looked like a junior high school lunch menu before health was a factor. I guess that’s why they have beer and wine (not sure if there are other spirits), but you would need something to wash down a heartburn nightmare.
3)Parking-you could either park in a garage with about a hundred other cars parked by people who leave their car there while they fly in the Park & Fly special-they claimed there was security at night, but it still looked dark. There were about 10 spots between the pool and a chain linked fence enclosed area with dozens of cars, probably also belonging to those who were flying. We parked by the fence. I am writing this before we check out, but the car looks ok since I can see it from my window, which leads to #4.
4)The view from window would be lovely with the bay in the distance, but there are many lanes of highway (the Veterans, I think) that block the view. Looking down, you see a small pool, the 10 or so cars by the fence, including mine, and those inside the chain linked fence. (This is not the hotel’s fault but adds to list)
5)The free shuttle-this is shared with the Hilton Garden Inn next door. It was not marked with either hotel as far as we could tell. I drove my friend to the International Mall and left him to take the shuttle back, but he never saw one for the Hilton Garden of the Homewood Suites, even though he was at the spot listed and waited 15 minutes around the pick up time stated on the paper they have at the front desk. Most hotels that have shuttles put the hotel's name on the side and have them parked near the door or continuously making trips. There were times posted for trips to the 2 nearby malls. I’m not sure what you do about pickup and dropoff times if you’re going to the airport since no times were posted! It seems that this has been outsourced. Maybe they’re driving people around Bombay!
6)We were supposedly upgraded to a 1 bedroom suite, but the overall square footage was less than a standard room I’ve had at Crowne Plaza. It was cookie cutter design. The bedroom barely fit the king sized bed (about a foot on each side with end tables squeezed in between bed and wall). There weren’t enough outlets either so one of the lamps had to be unplugged. The bathroom had a shower/tub combo, but the tub was very slippery-needs safety strips or something. The living room area was cramped as well. It would have done better as a studio suite with the wall removed between the two rooms. The kitchen was nice with plates and utensils, but there were some extra touches missing like a restocked, rather than quarter full, small plastic bottle of dish washer soap. (only enough to wash one or two spoons). We didn’t use stove. Ice maker was nice to have but was loud when ice dropped. I did enjoy the microwave popcorn!
In summary, I was not impressed with my first stay at a Homewood Suite. I am giving it a 2 since there were at least a very few bright spots. I had no issues with smokers, but in 2012, the whole hotel should be smoke-free (they said that the smoking rooms were on the 3rd floor). Due to the lack of guests, I assume that they put out their least impressive breakfast. To be honest, the breakfast offering often makes or breaks my overall impression. If I’m not expecting anything, then I’m not disappointed, but this place built up my expectations for a great, “hot breakfast” and provided chicken fingers!

Room Tip: Plan to skip breakfast if you want more than coffee and toast!
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, November 27, 2012
Thank you for your valuable time providing us with your feedback. I am sorry to hear that your stay was below your expectation. I too am a breakfast lover and I feel terrible that your were so unsatisfied. This information will be shared with my staff and addressed immediately. I am committed to providing excellent service and accommodations to all our guests. Please let me know when you will be coming back to the Tampa area so we can earn your business back. Have a great day!
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Kuwait
Top Contributor
65 reviews 65 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 14, 2012

We stayed at the hotel back in December 2009 when we gave it an excellent rating due to the service, rooms, food and excellent facilities. For this reason we chose to revisit this October but were not as wowed as we had been the first time. We did get a good rate of $99 plus tax and we booked a second night with our Hilton points.

First Impressions - As we walked in to the hotel, the gentleman sweeping the floor looked up and said ' 'welcome home' which was a nice touch. The receptionist was very helpful giving us a room on a high floor, as requested away from the elevator. She offered us coffee which is available 24 hours per day and told us if we needed anything just to let her know. Parking is free in either the covered lot next to the hotel or at the side of the building. It is well lit in the evening and you need your room key to leave the lot, which does give it an added touch of security .

Unlike some of it's competitiors such as the Residence Inn and it's sister chain the Hilton Garden Inn (which is across the street), for some reason this hotel sadly does not have a smoke-free policy. Make sure you request a room on a smoke-free floor if this is a problem for you.

Our room was very nice with a small kitchen, sitting area and Kind Bed, vanity unit separate from the bathroom which had a shower cubicle rather than a tub. We preferred this but if you need a tub check with the hotel. The flat screen TV could be turned to be viewed from the sitting area or from the super comfy bed. Overall the room looked in good shape and as we remembered from our previous visit. No safe, which we would expect from this standard of hotel.

We can't comment on the evening drinks/snacks as we were staying at a weekend, so they were not being served. However, we did have breakfast which was a huge disappointment and the main reason why we gave only a good rating rather than an excellent one. On our previous visit the breakfast was amazing, a big variety of cold and hot food, this time it was very disappointing.

The breakfast area although quiet when we went down was very grubby with debris left on the tables. The food was slow to be replenished and the hot food was dried up and certainly not hot. The eggs were particulalry inedible and the potatoes cold and dried out. We went for Decaf but it came out cold, so we moved on to tea but the hot water was also cold. The regular coffee was the only hot beverage available. We asked the lady on duty for some fresh eggs and hot coffee but they never came. She was more interested in chatting with anyone who passed by rather than attending to the breakfast and didn't seem to know what she was doing - maybe she was a weekend cover? In the end we gave up and went out.

(We came back later in the day to grab a coffee but the Decaf and hot water were still cold - obviously didn't get around to refilling!!)

The other reason for marking down our review is the pet policy. We knew this was a pet friendly hotel so we are not complaining that there were dogs in residence. The hotel does charge a $100 sanitation fee and we were also told only certain rooms are reserved for this purpose. However, when we were accosted by 3 dogs (1 large, 2 smaller) coming out of one of the rooms on our floor, we started to wonder what that room must have smelled like. One small dog is one thing but 3 is a bit much!

No, our experience wasn't as good as our first stay and we didn't feel the hotel was as well run as it had been. We left a little disappointed but it was comfortable and convenient for the airport, Bucs stadium and exploring the Tampa area. Would we stay again, not sure?

Room Tip: Higher Floor will ensure you are not looking into the car park. Make sure you don't get one of...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSTAMPA, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this review, November 27, 2012
Thank you for your valuable time providing us feedback on our hotel. I'm dissapointed to hear that your most recent stay was not as good as your first. I apologize for not meeting your expectations with breakfast and will do my best to help my team get better and prevent these items from happening again. Please let me know when you plan on coming to Tampa so we can earn your business back again. Thanks again and have a great day!
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Additional Information about Homewood Suites Tampa Airport - Westshore

Address: 5325 Avion Park Drive, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Tampa
#19 Spa Hotel in Tampa
#19 On the Beach Hotel in Tampa
#20 Family Hotel in Tampa
#22 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Tampa Airport - Westshore 3*
Official Description (provided by the hotel):
Complete with upscale furnishings, outstanding service and complimentary amenities, the Homewood Suites by Hilton Tampa Airport - Westshore Florida hotel offers 144 beautifully appointed hotel suites and welcomes extended stay business and leisure travelers to thoroughly enjoy its central location conveniently situated in the heart of the sophisticated Westshore Business District.Our Homewood Suites by Hilton® Tampa hotel is only minutes from Tampa International Airport and provides exciting recreational options, tourist attractions, shopping, dining and unique entertainment venues. Additionally, guests of our hotel in Tampal, FL hotel can enjoy our complimentary Suite Start™ hot breakfast daily and a Welcome Home® reception Monday through Thursday evenings, featuring assorted beverages, beer and wine (local laws apply). At the Homewood Suites hotel in Tampa, Florida we're committed to the comfort of our guests. Our spacious rooms and central location have been designed with all our guests needs in mind. So make yourself at home and enjoy our great hotel amenities and our world class Homewood Suites by Hilton hospitality. ... more   less 
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Also Known As:
Homewood Suites Tampa Airport-Westshore Hotel Tampa

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