As soon as I walked through the front doors, I noticed the big smile of Andrea behind the front desk. She was not only friendly, but also accommodating as she was able to secure a room upgrade for me and my family of five. General Manager Mike, please recognize her for her solid performance... my travel-weary family appreciated the upgrade very much!
Breakfast staff helpful, and airport shuttle service fast and efficient. While the rooms are pretty tight, they were clean and modern- and the BEDS ROCK!! So comfortable. The grounds were also nice, and the gas fire lounging area was a delight. Kids loved the pool as well.
Possible improvements? Throw in some bacon or sausage to the Suite start (getting rid of the other "blended creation" next to the potatoes), add to the selection of wine and beer in the pantry and make it reasonably priced! Folks like me (and many others as I found out while chatting outside) would love to pop a cork and socialize out by the fire (we went across the driveway and got some cocktails from the Hilton). Also, please don't forget about the HHonors tier level amenities... I was not provided water or snack or anything upon my arrival.
I am a Diamond member, and stayed here on points. I've been here a couple times before, and will be back again. Keep up the good work!