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“Quick visit of Tampa” 4 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #32 of 159 Hotels in Tampa
Rawson, Ohio, United States
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
5 helpful votes 5 helpful votes
“Quick visit of Tampa”
4 of 5 stars Reviewed June 25, 2014

Very quick check in. The room view was awesome. Looking east had a view of downtown, looking north had view of airport. Minor problem was no fridge in room and had to locate ice on next floor down. Noise from highway was minimal, night view was pretty.

Room Tip: 11th floor north east corner was great due to view
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 27, 2014
Dear Jill B,

Thank you for posting your comments in regards to your recent stay at the Crowne Plaza Tampa Westshore. We are so glad that you had a seamless check in and that your room view was awesome! For future stays, we recommend contacting the Front Desk prior to your arrival to request a refrigerator so that we may be prepared for your hotel needs - we want to ensure that our guests get what they need! Thank you so much your review and we look forward to your next stay!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Brighton, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 25, 2014

when in tampa, this is the place to stay, they made our stay very memorable, nothing was too much trouble, all the staff were happy, inviting, and very helpful, being an ex hotel operations manager, I know what to expect from staff, and the crowne plaza staff did not let me down, 10 out of 10 in every department, I will be returning to tampa, and I know where I will be staying, the crowne plaza hotel westshore tampa, and so should you

bill McGuire uk

Room Tip: any room above the 6th floor, avoid any disturbing music from the hotels disco
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 27, 2014
Dear william m,

Thank you so much for the amazing recommendation of our hotel! We are very very happy that we were able to impress you in every department and receiving those compliments from someone who knows the business is a tremendous achievement! We look forward to your future visits with the Crowne Plaza Tampa Westshore!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 24, 2014

Stayed one night for Father's Day. We were greeted very warmly at the front desk and was offered a great room on the top floor. There were two walls of windows looking over the bay and city. Rooms have a modern vibe to them. Not the largest room I have stayed in but very adequate. Had a happy hour drink and snack in the bar. Again, the staff was very friendly and provided great service. This hotel is very close to shopping and restaurants. Would definitely stay here again.

Room Tip: Top floor, corner room has an excellent view
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 26, 2014
Dear Brenda L,

We are so humbled that you chose to spend Father's Day at our hotel and that the Front Desk was warm upon your approach. The great service that we provide really helps us stand out of the crowd and we thank you very much for recognizing that! Hopefully we will see you next Father's Day for the start of a tradition!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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Lynchburg, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 21, 2014

We booked a room here last minute when we decided to stay in Tampa overnight after visiting Busch Gardens. We checked in around 9, so I can't speak to room readiness earlier in the day, but they did have a room ready when we arrived. We opted to stay on a higher floor away from the elevators. We were in an updated room which was very clean. My only negative comment was that they only left 2 towels in the room (it was a room with 2 beds) and there were 3 of us so we had to call and wait on more towels. The beds were comfortable, the linens were great. Staff was very friendly. Large pool but we went to the beach instead.

Room Tip: Stayed away from elevators; odd numbered rooms face the street, even numbered rooms face the pool.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 26, 2014
Dear triptips4u2,

Thank you so much for deciding to stay at our hotel for your overnight trip to Tampa and Busch Gardens! We are so glad that you enjoyed your clean and comfortable room and that you had a wonderful time with our friendly staff. We have noted your comments in regards to the amount of towels in the room and we will partner with Housekeeping for further discussion. Thank you so much for your review!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel was good. Large pool. Clean rooms. The only problems I saw was that everything you did had to be charged to your room. We were allowed two free drinks and two free breakfast per day per room. You still had to fill out paper work to charge it to your room. If you didn't exceed the max amout you were allowed it was taken off the bill at check out. Tips were not included. So if you didn't have cash, it was charged to your credit card. I watched as the got a room number from someone that just wanted three plastic forks. There was not complemtery coffee in the lobby. You could pay for starbucks. People were very friendly and sweet to all of us. They had a courtesy van thet would take you were you wanted to go within a 3 miles from the hotel.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 17, 2014
Dear Isobel D,

Thank you for your feedback surrounding your recent stay at our hotel. We are happy that you enjoyed your clean room and our large pool. We refreshed the decor of the pool recently and we have received rave reviews from our guests who are celebrating the updated look! Along with our property updates, we have also revamped our voucher system to become paperless in order to comply with our "green" standards. Guests, such as yourself, can sign the complimentary items to one tab instead of us issuing individual vouchers as we did in the past. We are so glad to hear that all of the staff was very friendly and helpful and hopefully you enjoyed using our courtesy van around the area! Thank you again for staying with us and we look forward to your next visit!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 15, 2014 via mobile

It seem that somebody's painted over the red roof inn sign and put up crown plaza. Checked in a 3 pm and they stated no rooms were ready. I took the handicapped accessible room cause I was very tired. They called it an upgrade. It was no upgrade believe me. The room was very dated and had worn out furniture. The hallways were unkempt and the threadbare carpet needed to be cleaned. The elevator made a horrible noise and had second thoughts about using it. The lobby area was very stylish and week appointed, but a gift looks nice all wrapped up also.
One would be better of going to the Marriott or the doubletree. This place is just not what a crown plaza should be. Perhaps the manager should travel to Singapore and stay at that one as I have in order to appreciate what a nice hotel really is.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 17, 2014
Dear William M,

Thank you for writing a review in regards to your recent experience at the Crowne Plaza Tampa Westshore. We are very sorry that your stay was not up to standards and we apologize for any inconsistencies that diluted your expectations. We understand the frustration of waiting for a room and we believe that the Front Desk tried their very best to prepare any available room for you so that you could rest. While we know that it may not have been what you wanted versus what was immediately available, our team is certainly apathetic to that situation and would have relocated you at your convenenience. It is unacceptable that we could not turn your experience around and we will continue to train our employees to the highest Crowne Plaza standards. We do hope that you will give us another chance in the future so that we may show you what our service culture is really all about.

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 13, 2014

Small and dirty and in need of major upgrades. For the price we paid I'd would have rather bought new shoes. Stayed here for valentine's day, thank god for the alcohol because I would have demanded to go home.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 17, 2014
Dear Peggy P,

Thank you for taking the time to review your recent stay with us. We are extremely upset and more concerningly disturbed about the pictures that you have posted in regards to the cleanliness of the bathroom. We understand the importance of a getaway especially during a time such as Valentine's Day and we are very sorry that your experience was not up to the Crowne Plaza standards. We encourage our guests to provide us with as much feedback as possible before, during and after their stay and we certainly appreciate you making us aware of this mishap. I would be most grateful if you would relay more details of this occurrence as well as the steps that our staff took if it was reported to a particular department. We pride ourselves on delivering a seamless experience for our guests but more importantly we have trained our staff to make sure that any issues that may arise are addressed and corrected in the moment to the guests satisfaction. Please feel free to reach out to me directly with additonal feedback so that we may discuss in further detail. Again, we apologize for your experience and we thank you for your comments.

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Business Hotel in Tampa
#37 Romantic Hotel in Tampa
#39 Family Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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