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“Very nice hotel, convenient location” 4 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #39 of 159 hotels in Tampa
GreenLeadersGold level
Lynchburg, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Very nice hotel, convenient location”
4 of 5 stars Reviewed June 21, 2014

We booked a room here last minute when we decided to stay in Tampa overnight after visiting Busch Gardens. We checked in around 9, so I can't speak to room readiness earlier in the day, but they did have a room ready when we arrived. We opted to stay on a higher floor away from the elevators. We were in an updated room which was very clean. My only negative comment was that they only left 2 towels in the room (it was a room with 2 beds) and there were 3 of us so we had to call and wait on more towels. The beds were comfortable, the linens were great. Staff was very friendly. Large pool but we went to the beach instead.

Room Tip: Stayed away from elevators; odd numbered rooms face the street, even numbered rooms face the pool.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, 4 weeks ago
Dear triptips4u2,

Thank you so much for deciding to stay at our hotel for your overnight trip to Tampa and Busch Gardens! We are so glad that you enjoyed your clean and comfortable room and that you had a wonderful time with our friendly staff. We have noted your comments in regards to the amount of towels in the room and we will partner with Housekeeping for further discussion. Thank you so much for your review!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Panama City, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel was good. Large pool. Clean rooms. The only problems I saw was that everything you did had to be charged to your room. We were allowed two free drinks and two free breakfast per day per room. You still had to fill out paper work to charge it to your room. If you didn't exceed the max amout you were allowed it was taken off the bill at check out. Tips were not included. So if you didn't have cash, it was charged to your credit card. I watched as the got a room number from someone that just wanted three plastic forks. There was not complemtery coffee in the lobby. You could pay for starbucks. People were very friendly and sweet to all of us. They had a courtesy van thet would take you were you wanted to go within a 3 miles from the hotel.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 17, 2014
Dear Isobel D,

Thank you for your feedback surrounding your recent stay at our hotel. We are happy that you enjoyed your clean room and our large pool. We refreshed the decor of the pool recently and we have received rave reviews from our guests who are celebrating the updated look! Along with our property updates, we have also revamped our voucher system to become paperless in order to comply with our "green" standards. Guests, such as yourself, can sign the complimentary items to one tab instead of us issuing individual vouchers as we did in the past. We are so glad to hear that all of the staff was very friendly and helpful and hopefully you enjoyed using our courtesy van around the area! Thank you again for staying with us and we look forward to your next visit!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 15, 2014 via mobile

It seem that somebody's painted over the red roof inn sign and put up crown plaza. Checked in a 3 pm and they stated no rooms were ready. I took the handicapped accessible room cause I was very tired. They called it an upgrade. It was no upgrade believe me. The room was very dated and had worn out furniture. The hallways were unkempt and the threadbare carpet needed to be cleaned. The elevator made a horrible noise and had second thoughts about using it. The lobby area was very stylish and week appointed, but a gift looks nice all wrapped up also.
One would be better of going to the Marriott or the doubletree. This place is just not what a crown plaza should be. Perhaps the manager should travel to Singapore and stay at that one as I have in order to appreciate what a nice hotel really is.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 17, 2014
Dear William M,

Thank you for writing a review in regards to your recent experience at the Crowne Plaza Tampa Westshore. We are very sorry that your stay was not up to standards and we apologize for any inconsistencies that diluted your expectations. We understand the frustration of waiting for a room and we believe that the Front Desk tried their very best to prepare any available room for you so that you could rest. While we know that it may not have been what you wanted versus what was immediately available, our team is certainly apathetic to that situation and would have relocated you at your convenenience. It is unacceptable that we could not turn your experience around and we will continue to train our employees to the highest Crowne Plaza standards. We do hope that you will give us another chance in the future so that we may show you what our service culture is really all about.

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 13, 2014

Small and dirty and in need of major upgrades. For the price we paid I'd would have rather bought new shoes. Stayed here for valentine's day, thank god for the alcohol because I would have demanded to go home.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 17, 2014
Dear Peggy P,

Thank you for taking the time to review your recent stay with us. We are extremely upset and more concerningly disturbed about the pictures that you have posted in regards to the cleanliness of the bathroom. We understand the importance of a getaway especially during a time such as Valentine's Day and we are very sorry that your experience was not up to the Crowne Plaza standards. We encourage our guests to provide us with as much feedback as possible before, during and after their stay and we certainly appreciate you making us aware of this mishap. I would be most grateful if you would relay more details of this occurrence as well as the steps that our staff took if it was reported to a particular department. We pride ourselves on delivering a seamless experience for our guests but more importantly we have trained our staff to make sure that any issues that may arise are addressed and corrected in the moment to the guests satisfaction. Please feel free to reach out to me directly with additonal feedback so that we may discuss in further detail. Again, we apologize for your experience and we thank you for your comments.

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 9, 2014

The staff at this hotel is excellent! The hotel itself is older and could use some updates but it's clean, great pool area, nice rooms. The staff is very friendly, professional and accommodating. They make you feel at home and go out of their way to give great service. The location is convenient, right by the airport, shopping and restaurants. The staff made this hotel what it is, without them it wouldn't have been the same experience. Thank you!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 12, 2014
Dear espeesh,

Thank you so much for all of the positive feedback in regards to your recent stay at the Crowne Plaza Tampa Westshore! On behalf of the entire staff, it has been our pleasure to have accomodated your needs to make your experience at our hotel feel like you were at home. That is one of the most important aspects of a guest experience and we certainly always do our very best to deliver. Thank you again for all of your thoughtful comments and we hope to see you in the near future!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
denver
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 8, 2014

We stayed at the Crown Plaza one night before boarding an early morning flight June 7 after a week at the beach. I chose the hotel simpy because it was close to the airport and had airport shuttle service so we could return our rental car Friday night and get a ride to the airport Saturday morning. Wow...was I surprised at the luxurious nature of the hotel, from the decor to the quality of the linens, room furnishings and common areas! Most importantly, the hotel personnel are by far the best I have EVER encountered. They truly know the meaning of "hospitality industry". Of course, they are friendly and efficient upon check in and providing other run-of-the-mill information, but beyond that, if a problem arises, they bend over backwards to accomodate the guest and make them happy. We had a 'snafoo' with the shuttle service being very slow picking us up Friday night. Chris, the front-desk person, because of an unusual circumstance could not tell us exactly what time the shuttle would be at the airport. Because it took much longer than it should of and we were inconvenienced, he greeted us with a sincere attitude of honesty regret (which I appreciated more than anything) when we walked in the front door of the hotel, PLUS comped our breakfast buffet, which was simply delicious. We will definitely go out of our way to stay at the Crown Plaza from now on!

Room Tip: There are large windows, so even though I think we looked out over a parking lot, because the room i...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 12, 2014
Dear b0uldergal,

Thank you so much for your "top notch" review of our property! We are very flattered by your choice descriptive words of the hotel as our entire team works aimlessly to provide the luxurious experience that you have boasted about! We are elated that Chris was able to bend over backwards to help solve your problem and maintained your high standards of our hotel. The staff is very happy to hear that you think they are the best hotel personnel you have ever encountered and we all thank you for your kind words. We look forward to your next visit with us at the Crowne Plaza Tampa Westshore!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
102 reviews 102 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 2, 2014

We came into Tampa for a long weekend with a pretty busy agenda - really just needed a place to lay our heads. When we checked in, I was a bit taken aback by the front desk staff in t-shirts. Just not very professional, BUT the clerk checking us in was very nice. He even noticed it was my birthday and upgraded us to a cabana suite. I'm not a huge fan of rooms with doors onto a balcony/walkway, but again, we were staying two nights so it was fine. The suite was spacious for two people. Not the best or highest quality furnishings, but clean and not smelly. The bedroom, at the back, had only a small window high up which was fine. It made for a nice dark sleeping den. The bathroom was large with a huge shower, but the sliding doors were flimsy and not so attractive. The BEST part of the room was the bed and bedding. I'm a sheet/pillow/duvet fanatic, and the linens were crisp, clean and comfortable. The mattress was perfect...and the pillow collection from larger king to standard and varying fluffy-ness to choose from amazing. We slept like babies...perfect. Breakfast buffet was blah - we only had bagels. If we came down for a busy weekend again, we'd stay here.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Guest Relations at Crowne Plaza Tampa Westshore, responded to this review, June 3, 2014
Dear pbgbluv,

Thank you for reviewing your recent stay at our property. We are so glad that our staff was able to enhance your birthday weekend and that you highly enjoyed your upgraded accommodation! I wanted to also address your concerns about seeing our staff in t-shirts. Our staff is allowed to wear special t-shirts and jeans on Fridays in exchange for a small donation that helps support a charity called Give Kids the World. We love that our staff can partake in "casual Fridays" knowing that we are raising money for a good cause. We do keep a sign at one of the front desk pods that explains this just in case anyone is wondering why we are so casual on Fridays! Thank you again for an amazing review and we are very much looking forward to your next long weekend with us!

Sincerely,

Tiffany Steele
Director of Guest Relations
tiffany.steele@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Tampa
#24 Business Hotel in Tampa
#35 Family Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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