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“Very warm welcome - nice place ” 4 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #33 of 159 Hotels in Tampa
Certificate of Excellence
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very warm welcome - nice place ”
4 of 5 stars Reviewed October 17, 2013

Arriving after a long flight from Zürich to Tampa - we stayed in this Airport hotel. The man at the front desk was very friendy we feel fast at home. The room is clean and has everything you need. We can very recommand this hotel. Thanks Franziska

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sarasota, Florida
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 15, 2013

I was on the top floor of the hotel which looked as if it had just been updated. The decor was contemporary and stylish. The bed and linens were top quality and the bed cover was very chic and stylish. I always look at the beds first to see the quality of the mattress, the pad, the sheets and pillows and cover. The sheets felt like 600 thread count. There was plenty of mirrors and even the bathroom had a makeup mirror. The staff was helpful and pleasant. The AC worked without too much noise and the room stayed a nice temperature. Would stay there again in a heart beat as long as I got a room like I had. Nothing else will do.

Room Tip: ask for the top floor and non smoking
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 14, 2013

The staff was friendly. However, I stayed almost a week for the Osler course. I had to call them twice to make them to change the towels and clean the room. They did not come. The beds are OK but not very comfortable. The ice machine did not work on my 8th floor, as well as on the 7th floor for entire week. There is a lot of space in the room, but there is no small refrigerator or microwave.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Tampa Westshore, responded to this review, October 30, 2013
Dear Kathleen103,

Thank you for taking the time to share your feedback regarding your stay with us. I am sorry the beds, ice machine and housekeeping service you received did not live up to your expectations. We are always working to be the best we can be and improve on our products and level of service. The feedback we received from our guests, like you will help us to accomplish this.

Once again thank you for bringing this to our attention, as we pride ourselves on excellent customer service. I do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
port st lucie florida
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed October 7, 2013

Check in was great,friendly staff. Internet ad mention free breakfast for priority club members.which I am. They didn't know anything about that but offered a free room upgrade to a Cabana Suite. Ok, great accepted that.The Cabana Suite however was on the second floor with high narrow windows near the ceiling,like slits. So no view and a bunker like atmosphere. Dimly lit. Room was clean,but air conditioner was right next to the bed and was so noisy when it ran I finally got up and shut it off. Sink stopper did not close properly so wouldn't hold water for shaving. We were awakened around 2:30 by all the drunks leaving the downstairs bar and standing around directy below our room. I finally called the front desk and eventually maybe 20 minutes later they finally left.The last straw was being in the flight pattern for Tampa airport. So starting at 6 am flights overhead every 5-10 minutes.

Room Tip: Don't fall for the Cabana Suite upgrade.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 17, 2013
Dear Guest,

Thank you for sharing comments about your recent stay with us and for being a loyal IHG Rewards Club Member. I'm so glad you found that our staff was great but I apologize that we missed the opportunity to wow you with our product. Our cabana suites are very spacious but they do have a great view of the pool instead of the water like our tower rooms. We would love to have you stay with us again so please let us know when you will be in town so we can show you what else we have to offer. We look forward to seeing you soon!

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
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London, United Kingdom
Level Contributor
53 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed October 5, 2013

Our stay got off to a really good start - warm friendly welcome from Lena on the front desk, who provided loads of information/advice throughout our stay. Upgraded to a suite (recognition of platinum status in hotel chain's loyalty programme).
The suite was spacious - well furnished and overlooked the pool. Really appreciated the double size shower. Only 1 criticism of the room - it lacks a room safe, which I thought was a standard feature in hotels nowadays.
The swimming pool is a fantastic size - warm water and at sometimes it seemed I almost had exclusive use of it! A really good feature situated in a secluded courtyard.
Had breakfast every day - good spread with excellent friendly service.
Having been out, we returned one day to find that the room had not been serviced - the maid left a standard letter saying this was due to the "privacy sign" being left on the door despite us having removed it late morning before we left the hotel for the day and before the maid left the letter! I have to say that the hotel dealt with this complaint in an exemplary manner - the room was serviced immediately and we were offered complimentary drinks in the bar for the inconvenience. Top marks to Rose of housekeeping for her efforts in putting matters right and her focus on customer service.
Throughout our stay, we experienced excellent serice from all staff - would certainly stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 7, 2013
Dear Guest,

Thank you so much for taking the time to share your thoughts with us! We love upgrading our Platinum IHG Rewards Members when available, and are so glad you were able to experience the cabana suite! The pool is always a favorite spot for our guests because you feel as if you are at a resort even if you are on a business trip. Thank you for sharing the names of the staff that stood out to you; we will definitely recognize them as outstanding associates. We look forward to seeing you on your next trip to Tampa!

Warm Regards,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

Stayed here as part of a corporate training. We called the hotel from the airport and within 15 minutes we were picked up. Butch--our shuttle driver was welcoming and made sure that were aware that if we needed recommendations regarding restaurant options while we were in the area that we should ask. We checked in with Jeffrey who was also extremely friendly. The next evening we again had the pleasure of having Butch as our driver. We had a few questions and Jorge was extremely helpful. He came to our rescue again when the printer in the business center wasn't working. Other staff members we came into contact with were friendly and eager to please.

It seems as if the hotel was recently remodeled and the decor is eye catching. However the hotel should request that the company they hired to do the painting and tile come back and do the job right. The sloppy finishes make the hotel seem dirty. Which is unfortunate as the staff deserves to have an awesome looking hotel to represent with the quality service they are giving.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 7, 2013
Dear Guest,

Thank you for sharing your comments on TripAdvisor. We strive to provide the best customer service to all our guests and I'm so glad that Butch, Jeffrey, and Jorge were able to assist you! It's great to have the guest's perspective and we will make sure your comments are reviewed by management. Thank you again for your glowing review of our staff and services; we look forward to seeing you back soon!

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
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Hicksville, NY
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed September 29, 2013

I stayed here August 20th thru the 23rd. I brought my daughter to college and stayed a few days. Check in was easy, thanking me for being a priority member, nice note from assistant manager in room with little mints. The room was spotless and decorating very nice. The beds were so comfortable. Fully stocked bathroom nice towels. My request of being by the elevator was given and I always appreciate that. The pool was nice and clean. I sat there one morning reading, very peaceful noone around. I did have breakfast one morning, it was good, staff very attentive. This hotel is very close to the airport-TPA. A lot of business people were staying here. Very close to all stores, convienant to all. Would definitely stay here again! Staff was always so helpful and nice! The only thing was I wish they had more tv channels

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 2, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us. We appreciate how detailed your comments were and are so glad you enjoyed your time with us. We strive to exceed your expectations in every department! We are currently working on our TV channel selection so next time you visit there should be more channels. We look forward to having you back!

Warm Regards,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
Crowne Plaza Tampa Westshore
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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Tampa
#39 Romantic Hotel in Tampa
#43 Family Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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