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“Great check in- then downhill” 2 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #33 of 159 Hotels in Tampa
GreenLeadersGold level
port st lucie florida
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Great check in- then downhill”
2 of 5 stars Reviewed October 7, 2013

Check in was great,friendly staff. Internet ad mention free breakfast for priority club members.which I am. They didn't know anything about that but offered a free room upgrade to a Cabana Suite. Ok, great accepted that.The Cabana Suite however was on the second floor with high narrow windows near the ceiling,like slits. So no view and a bunker like atmosphere. Dimly lit. Room was clean,but air conditioner was right next to the bed and was so noisy when it ran I finally got up and shut it off. Sink stopper did not close properly so wouldn't hold water for shaving. We were awakened around 2:30 by all the drunks leaving the downstairs bar and standing around directy below our room. I finally called the front desk and eventually maybe 20 minutes later they finally left.The last straw was being in the flight pattern for Tampa airport. So starting at 6 am flights overhead every 5-10 minutes.

Room Tip: Don't fall for the Cabana Suite upgrade.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 17, 2013
Dear Guest,

Thank you for sharing comments about your recent stay with us and for being a loyal IHG Rewards Club Member. I'm so glad you found that our staff was great but I apologize that we missed the opportunity to wow you with our product. Our cabana suites are very spacious but they do have a great view of the pool instead of the water like our tower rooms. We would love to have you stay with us again so please let us know when you will be in town so we can show you what else we have to offer. We look forward to seeing you soon!

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 5, 2013

Our stay got off to a really good start - warm friendly welcome from Lena on the front desk, who provided loads of information/advice throughout our stay. Upgraded to a suite (recognition of platinum status in hotel chain's loyalty programme).
The suite was spacious - well furnished and overlooked the pool. Really appreciated the double size shower. Only 1 criticism of the room - it lacks a room safe, which I thought was a standard feature in hotels nowadays.
The swimming pool is a fantastic size - warm water and at sometimes it seemed I almost had exclusive use of it! A really good feature situated in a secluded courtyard.
Had breakfast every day - good spread with excellent friendly service.
Having been out, we returned one day to find that the room had not been serviced - the maid left a standard letter saying this was due to the "privacy sign" being left on the door despite us having removed it late morning before we left the hotel for the day and before the maid left the letter! I have to say that the hotel dealt with this complaint in an exemplary manner - the room was serviced immediately and we were offered complimentary drinks in the bar for the inconvenience. Top marks to Rose of housekeeping for her efforts in putting matters right and her focus on customer service.
Throughout our stay, we experienced excellent serice from all staff - would certainly stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 7, 2013
Dear Guest,

Thank you so much for taking the time to share your thoughts with us! We love upgrading our Platinum IHG Rewards Members when available, and are so glad you were able to experience the cabana suite! The pool is always a favorite spot for our guests because you feel as if you are at a resort even if you are on a business trip. Thank you for sharing the names of the staff that stood out to you; we will definitely recognize them as outstanding associates. We look forward to seeing you on your next trip to Tampa!

Warm Regards,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2013 via mobile

Stayed here as part of a corporate training. We called the hotel from the airport and within 15 minutes we were picked up. Butch--our shuttle driver was welcoming and made sure that were aware that if we needed recommendations regarding restaurant options while we were in the area that we should ask. We checked in with Jeffrey who was also extremely friendly. The next evening we again had the pleasure of having Butch as our driver. We had a few questions and Jorge was extremely helpful. He came to our rescue again when the printer in the business center wasn't working. Other staff members we came into contact with were friendly and eager to please.

It seems as if the hotel was recently remodeled and the decor is eye catching. However the hotel should request that the company they hired to do the painting and tile come back and do the job right. The sloppy finishes make the hotel seem dirty. Which is unfortunate as the staff deserves to have an awesome looking hotel to represent with the quality service they are giving.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 7, 2013
Dear Guest,

Thank you for sharing your comments on TripAdvisor. We strive to provide the best customer service to all our guests and I'm so glad that Butch, Jeffrey, and Jorge were able to assist you! It's great to have the guest's perspective and we will make sure your comments are reviewed by management. Thank you again for your glowing review of our staff and services; we look forward to seeing you back soon!

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hicksville, NY
Top Contributor
74 reviews 74 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed September 29, 2013

I stayed here August 20th thru the 23rd. I brought my daughter to college and stayed a few days. Check in was easy, thanking me for being a priority member, nice note from assistant manager in room with little mints. The room was spotless and decorating very nice. The beds were so comfortable. Fully stocked bathroom nice towels. My request of being by the elevator was given and I always appreciate that. The pool was nice and clean. I sat there one morning reading, very peaceful noone around. I did have breakfast one morning, it was good, staff very attentive. This hotel is very close to the airport-TPA. A lot of business people were staying here. Very close to all stores, convienant to all. Would definitely stay here again! Staff was always so helpful and nice! The only thing was I wish they had more tv channels

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, October 2, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us. We appreciate how detailed your comments were and are so glad you enjoyed your time with us. We strive to exceed your expectations in every department! We are currently working on our TV channel selection so next time you visit there should be more channels. We look forward to having you back!

Warm Regards,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
Crowne Plaza Tampa Westshore
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Baltimore, Maryland
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 23, 2013

From the moment we walked into the lobby, I loved the place. The front desk clerk was very courteous and explained everything to us. It was speedy and nice. Our room was wonderful and even though there was not much of a view in the front it was still nice being on the 8th floor. I am always skeptical till I check out the bathroom and it was very nice. The bed was comfortable and the wifi worked great. Very roomy room. We had the king size bed. I would recommend this hotel to anyone, if you have family with you or just a nice vacation spot. The Mojito club that is in the hotel was very nice and the food was good. This hotel is located right across the street from the mall. There is also a nice Jazz spot next door. The shuttle service is also very good. NO complaints from me on this review and I do alot of traveling and take plenty of pics. I give it to you straight, the good the bad and the ugly. GREAT PLACE TO STAY!!! Oh and the pool is awesome!!! I took my first swimming lessons in it and now I think I am a pro. lol

Room Tip: For a great view, as for a room on the pool side.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, September 25, 2013
Dear Guest,

Wow, what a glowing review! Thank you so much for taking the time to share this on TripAdvisor. We are so glad you got to enjoy our helpful staff, your room, and Mojito! Our resort style pool is the highlight of our leisure traveler’s vacation. Thanks for sharing your first swimming lesson with us; I'm sure you are a pro now! We look forward to your next visit!

Sincerely,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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UK
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 8, 2013

We arrived in a very bad storm and as we reached the shuttle transfer it had just departed.
We hopped in a taxi - flat rate us$15 and got to the hotel in approx 10 mins.
There was a short wait at checkin and we were given our room.
Large room, nice comfy bed - we were offered a choice and good amenities in the bathroom.
The bar and "happy hour" was super. The guy who was tending was brilliant - promoted the happy hour foods and we ended up eating there. For an "airport hotel" this represented amazing value for money. (And if the bartender had not told us we would not have known)
There was a nice pool - couldn't try it because of the weather.
Great location for airport and port.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, September 9, 2013
Dear Guest,

Thank you for taking the time to share your comments about our hotel. Our proximity to the port and airport is great for our business and leisure travelers. I'm so glad you were able to take advantage of our happy hour specials. It's a shame that you missed out on the pool, but now you have a reason to come back! We look forward to seeing you on your next trip to Tampa!

Best Regards,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamstown, New Jersey
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 5, 2013

I see another reviewer has recently posted about our recent gathering at this hotel. First, I'll comment on the room. I had a suite on the second floor near the pool which was very nice. The room was well-kept and the decor is up-to-date. I think some of the reviewers may be right about the walls not being well-soundproofed, but fortunately, I had no immediate neighbors so I slept fine. The bigger problem noise-wise was the air conditioner which was kind of loud (did it really need to be in the bedroom so close to the bed? even smaller hotels have them farther away). Some people have commented that they didn't like the small windows in the suite's bedroom; they didn't really bother me and I tend to be claustrophobic. The bedroom's spaciousness makes up for it.

As the other reviewer has said, though, the handling of our convention was sub-par. There was another convention next door with club music blaring routinely making it hard for us to have our convention. And there were issues with the banquet afterwards (appetizers served late, no microphone for awards presentation, etc.). I thought the chicken dish was good, though.

Staff was all very nice and helpful - no problems in the service department at all.

Room Tip: Stayed in room 245 facing the pool - it was far away from the main building so it was pretty quiet.
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, September 6, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us. We appreciate how detailed your comments are about your experience in the cabana suite. I apologize that we missed an opportunity regarding the conference; your comments have been discussed with management. However, I'm glad you enjoyed the interaction with our staff as we pride ourselves on our superior level of service. We hope that you will join us again soon!

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Tampa
#21 Business Hotel in Tampa
#42 Romantic Hotel in Tampa
#42 Family Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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