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“Posh Hotel in a good location” 4 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #38 of 159 hotels in Tampa
GreenLeadersGold level
Columbus
1 review
“Posh Hotel in a good location”
4 of 5 stars Reviewed August 12, 2013

I stayed here during a business visit to Tampa. It is located close the airport and the hotel offered a free shuttle service from the airport. I received a warm welcome by the friendly and cheerful hotel staff. I requested for a room in the quiet zone. I had a sound sleep on the plush and comfortable beds. The rooms also offered views of the bay and the city. It was relaxing after spending a long day of enjoying the popular Tampa Bay attractions. I enjoyed the hot breakfast of egg benedicts and a warm cup of tea with a cool and refreshing juice in their stylish and relaxed Mezzo restaurant. If you are looking to celebrate life and indulge this is the perfect place to stay.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, August 15, 2013
Dear Becky H.,

Thank you for taking the time to review your recent stay with us! We are so glad you were able to "celebrate life and indulge" here at the Crowne Plaza Tampa Westshore. It's always nice to be able to relax and enjoy the local attractions while still attending to needed business. We will see you on your next visit to Tampa!

Sincerely,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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407 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • Italian first
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English first
Paris, France
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 8, 2013

We spent 3 nights in this hotel early August 2013. Overall statement is far below what we expected from a Crowne Plaza and far below average. The hotel is pretty noisy being located close to the airport and so close to the freeway. Regrettably you won't find a peaceful rest in your rooms just because the A/C is so noisy that you feel sleeping close to a jet. Staff is not kind and breakfast is pretty poor (the last day there was not even the buffet as the staff was too late - or too lazy - to set it up. Unbelievable!!!

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, August 15, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us. Please accept our sincere apology for the shortcomings you experienced during your stay. We have taken note of your valuable comments and have shared these with our management team to ensure that similar incidents won't happen again in the future. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect. Please contact me directly with any further questions or concerns.

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
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Orlando, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2013

My husband and I really enjoyed our stay at Crowne Plaza Westshore in Tampa. I loved that there was a kurig in the room (Only wish there were two regular and no decaf). The hotel staff was friendly and personable. Elle was great and welcoming when we checked in after our flight came in late and suggested somewhere we could grab a quick bite. The location of the Crowne plaza was right downtown and there were plenty of food options. The rooms were clean and up- to date. The room seemed to have modern decorations. The bed was pretty comfortable and the comfortable was very Fluffy! I loved all the relaxing sleep extras they had by the bed! There was a calming lotion and face balm to put on with chamomile smells- I believe. From our room we could see the bay- So we had the best of two worlds downtown and the water! I could not imagine a better location and better service! I was so impressed I would definitely stay there again. The breakfast downstairs was a great and quick too (Elle suggested we eat there instead of going out for breakfast when we checked in)! Check out was a breeze too- the bill was under our door with an itemized list of what we spent!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, August 15, 2013
Dear Guests,

Thank you so much for that glowing review of your recent stay with us! We are thrilled you were able to utilize all the amenities of the hotel and that Elle provided excellent service. Our Executive Level Rooms do have an amazing view with many additional amenities. Our sleep amenity kit and bedding makes for an amazing night of sleep! We hope that you will be returning to the area soon to enjoy more relaxation!

Warm Regards,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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Lower Keys, Florida
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 7, 2013

Perhaps is it the fact that I booked my room using a website that allows you to name your price.. I don't know, but.. this is the very first time that I had to pay an extra to have a fridge installed in my room..!! Carrying perishable food, I looked for one as soon as entering the room.. nothing. The empty space was obviously usually occupied by a fridge, but not this time. Called the reception, explain my situation (thinking they'll move me to another room), but the person I had on the phone surprised me.. "No problem, Sir, we can take care of this for you, we can rent you one..".
I'm still smiling, when thinking about it.. and sure enough, a kind housekeeper showed up few minutes later, telling me that it was depending on the type of room...
So anyway, make a long story short.. nice hotel, nice swimming pool, nice room, etc etc, but seriously...5 bucks for a fridge..??? Really..??? Am I gonna have to rent the bed, next time..???

Room Tip: Bring your own fridge.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, August 14, 2013
Dear Guest,

Thank you for taking the time to review your stay with us as we greatly appreciate your feedback. I'm glad to hear you were able to enjoy the amenities of the hotel during your stay and I apologize you were not furnished with a complimentary refrigerator. We will make sure your suggestion is communicated to the department head for further review. Please contact me directly for any further questions. We do hope to see you back in the near future!

Sincerely,
Amanda Keyes
amanda.keyes@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, West Virginia
1 review
5 of 5 stars Reviewed August 5, 2013

The Crowne Plaza Westshore does an excellent job hosting conference meetings. This year we booked the Ballroom West along with four breakout rooms. The planning and execution of the conference went flawlessly again this year, which is why we are repeat customers. Debra Desmond has been an outstanding resource to work with planning these events. All attendees were appreciative of the hotel, and the professionalism from all of their staff.

Room Tip: Cabana suites are great if there for business. Large enough to be able to do work in the front.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, August 7, 2013
Dear Mr. Ladd,

What a wonderful review about your recent conference! Thank you for taking the time to post about your experience with us. Debra is an amazing sales manager and we are so grateful she was able to take such great care of your group. We look forward to seeing you and your team again soon.

Sincerely,
Amanda Keyes
Sales Coordinator
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 4, 2013

Service in the bar was excellent and Samantha made it very special with her can do attitude and her pretty smile...

The only bad experience that I had was when I got to my room and there was a Big roach in the bedroom... When I call the front desk the lady told me this is Florida and when it rains the come out...So my thinking to the answer she gave me is that I should expect to see a roach in my room.
I cancel my room that my company book for me at a different hotel, because of my loyalty to Crowne Plaza Hotels where I'm a Platinum Elite and pay for the room out of my own pocket..

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, August 7, 2013
Dear Guest,

Thank you for sharing your thoughts with us on TripAdvisor. We greatly appreciate the feedback from our guests and take every comment seriously. We now have the opportunity to correct the experience you had on your last visit. Samantha is an asset to our team and I'm so glad you enjoyed your time in Mojito. Lastly, I would like to thank you for your continued loyalty to our Crowne Plaza brand and IHG Rewards Club. It is amazing to hear that you still stay with us despite having to pay on your own. Please contact us directly if you have any further questions. We look forward to having you back next time you are in Tampa.

Warm Regards,
Amanda Keyes
keyesamanda@crowneplazatampa.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 29, 2013

The Crowne Plaza hosted our mini family reunion during the weekend of July 19-21, 2013 and they offered superior service starting with Sharon and Jessica in sales and catering and ending with Eric at the front desk. We booked 4 cabana suites and several guest rooms and everyone gave high marks from the time we arrived until we departed. I stayed in a cabana suite and it was so nice. The bed was comfortable, the room was huge, like a small apartment and the microwave and refrigerator came in handy. I reached out to several hotels in the area, but the Crowne Plaza staff stood out among the rest. They provided great follow-up, they worked with our budget and they met our needs. I remember when we arrived we were greeted with a friendly welcome by Eric and he was also there to say goodbye. He made us feel like this was a place we wanted to return to because of his warm and inviting personality. Kudos to the Crowne Plaza Tampa Westhore. We may just come back next year with a larger group.

Room Tip: Book a cabana suite
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, July 30, 2013
Dear Guest,

Thank you so much for posting these detailed comments about your recent experience here at the Crowne Plaza Tampa Westshore. It was a pleasure to have you and your family with us for the long weekend and we are thrilled to hear you enjoyed it! Our cabana rooms are definitely a must when enjoying a relaxing stay with family, so it's great you were able to take advantage of all that they offer. Eric, Sharon, and Jessica are amazing at what they do and I am so glad they exceeded your expectations! We can't wait to hear from you about your reunion next year!

Warm Regards,
Amanda Keyes
Crowne Plaza Tampa Westshore
amanda.keyes@crowneplazatampa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Tampa
#24 Business Hotel in Tampa
#36 Family Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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