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“PracticallyLive Here” 4 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #33 of 159 Hotels in Tampa
GreenLeadersGold level
Great Mills, MD
2 reviews
“PracticallyLive Here”
4 of 5 stars Reviewed May 12, 2013

I have been staying at the Crowne Plaza Tampa off and on for nearly 10 weeks since mid-February. The people there are great. The service is great. The overall place is awesome. Jeffrey, Latasha, Jorge, and Elle at the front desk make sure that you are taken care of (there are more but my memory is slipping). Marco, Al, and Martin make sure that you have enough food for breakfast and make sure that your drink never runs out. The Mojito Lounge is a great place to unwind with a beer after a long day at the office. Like I said, overall the place is great. Highly recommend this place when anyone comes to Tampa. Stay enough and everyone will know your name, ask when you are coming back, and welcome you each and every time you show back up with a smile. Now not only that, but it close to the malls, downtown, the Casino, and the AFB. Again, highly recommended.

Room Tip: Cabana suites are nice for a view and to be "outside". Floor 7 is nice because it is quie...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, May 14, 2013
Dear Guest,

Thank you so much for your amazing comments about our staff and hotel! We appreciate your detailed review so other travelers will know what to expect when staying with us. We were recently awarded with IHG's 2012 Torch Bearer Award which is based largely on our guest service scores. We are thrilled you have been able to consistently experience this high quality service from all of our associates. We look forward to your next trip to Tampa!

Warm Regards,
Crowne Plaza Tampa Westshore
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433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Reston, Virginia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2013

The front desk staff is excellent at this hotel. Very nice, always there to answer questions. When we arrived we were well before the check-in time. They said they would call us when our room was ready. I've had other hotels say this and never received a call, so I wasn't expecting much. But they called as soon as our room was ready and got us checked-in, kudos for that!

The room was clean and had a nice view from the 11th floor. Though I had heard they had recently remodeled, the rug was fraying by the entry and the shower looked a little beat up. But overall it was a nice room with a comfy bed.

Breakfast was included with our stay and was more then I expected. Real scrambled eggs (not powdered), bacon, sausage, hash browns and french toast all on the buffet. Along with fresh fruit salad, muffins and yogurt. More then enough to take you through to lunch, if not longer.

Ample parking, a nice pool and cabana area and a small workout room which was very clean and had plenty of fresh towels. Overall a nice place to stay for a business trip.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, May 9, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us. We appreciate the details of your review which will help fellow business travelers decide where to stay. Your comments about the staff mean a great deal to us as we pride ourselves on delivering excellent customer service. We have recently added to our breakfast buffet and are so glad you were able to enjoy the upgrade. We look forward to your next stay with us!

Sincerely,
Crowne Plaza Tampa Westshore
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Albuquerque, New Mexico
Top Contributor
104 reviews 104 reviews
23 hotel reviews
Reviews in 43 cities Reviews in 43 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 4, 2013

When you get in late and need a good night's rest before a big day - you want the Crowne Plaza Tampa Westshore. Close proximity to the airport make this a great choice if you arrive late or have not been to Tampa before. The Crowne Plaza has very comfortable beds, a nice restaurant and a lounge to boot. As a Priority Gold Member, I was offered a room upgrade - the Poolside cabana suites are fantastic. Dinner was great, service was fantastic, and a super power breakfast all made this a fantastic choice for my business associates and me.

Room Tip: Poolside Cabana Suites are fantastic.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, May 6, 2013
Dear Guest,

Thank you for being a Priority Club Rewards member and for leaving us such fantastic feedback! We have many guests stay with us during business trips. Your comments will be extremely helpful to them when choosing a hotel in Tampa. We are glad you enjoyed your stay and look forward to your return.

Warm Regards,
Crowne Plaza Tampa Westshore
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Pembroke Pines, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 29, 2013

While being up there on business, I chose this hotel because of its close proximity to my meetings since they were offsite. While the property overall was ok, I have to ding it some because it appeared to be in a state of remodeling and there was nothing to indicate that remodeling. On the floor where we stayed the hallways were dimly lit and it gave somewhat of an eerie feeling. Also apparently some work was being done on the ceiling of our particular floor because the ceiling tiles were partially exposed.

Inside the room the curtains looked very worn out and inside the closet some poor patchwork was done to cover up a small hole in there.

It was nice that we had a fridge in the room because on a couple of nights we brought food back to the room and were able to store it there.

The internet connection at the hotel was shotty at best (I do not know if this was because we were in a corner or if other factors played in) but on a placard it said that only rooms on floors 3,4, and 11 had hardwired access the rest had to deal with the wireless internet.

Parking was another main issue, we were in a constant rat race to get back to the hotel on time to secure a parking space in front otherwise it was taken by people coming to Mojito's. While it was a nice establishment, Mojito's should have dedicated parking (considering there is an empty parking lot next door and a garage on the other side).

Would I stay here again, perhaps but for what is supposed to be rated a four star hotel, there is lots to be left decided...

Room Tip: The corner rooms in the main facility are actually smaller than the other rooms, if you are travelin...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, May 1, 2013
Dear Guest,

Thank you for taking the time to review your experience with us as your feedback means a great deal to our team and future hotel guests. Your comments about the internet, room and hallways are extremely helpful as we pride ourselves on delivering an excellent product. We are thrilled that you are willing to give us another chance in the future to WOW you. Please let us know when you will be traveling back to the Tampa area so we can make sure you are in the room type of your choice.

Best Regards,
The Crowne Plaza Tampa Westshore
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 27, 2013 via mobile

Very reasonably priced. Room was comfortable and clean. The location was very convenient to the interstate and airport. Enjoyed our dinner at Mojitos after relaxing by the pool for the afternoon. Chris at the front desk was accomodating with our request for a quiet room and Elyana and Bry at Mojitos were welcoming, friendly and fun. Will plan to stay here again!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, May 1, 2013
Dear Guest,

It is wonderful to know that your overall experience here was great Chris, Elyana, and Bry are truely outstanding associates and it is great they were able to leave a lasting impression with you. We look forward to your next visit with us!

Thank you,
The Crowne Plaza Tampa Westshore
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Saint Louis, Missouri
1 review
3 of 5 stars Reviewed April 20, 2013

I have stayed here several times as its convenient to my office,
Pros: it has a good breakfast.The rooms are clean. There is a restaurant onsite and shuttle service is good.

Negatives: Don't leave any possessions behind you wont get them back. I left my glasses in the room. I rang the hotel from the airport as I had colleagues there who could bring my glasses home. I rang when I arrived home. The front desk will do nothing but put you through to a lost and found answer machine. I asked to speak to management who stated they would look into it personally, despite continued calls, I did not receive a single return phone call. My next trip to Tampa (4 months later) I pay a personal visit but of course my glasses are not there. So I am $350 out of pocket and won't be staying at this hotel again due to the poor service and their side business of not returning your possessions.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, April 26, 2013
Dear Guest,

On behalf of our entire staff we would like to sincerely apologize for the inconvenience you had during your stay. Your issue with lost and found has been shared with the staff as an effort to improve the services we provide. Thank you for your patience and understanding and if you would like to contact the hotel directly we would be happy to speak with you further. We do hope you give us another chance so you can experience our award winning staff and services.

Best Wishes,
Crowne Plaza Tampa Westshore
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Albuquerque, New Mexico
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 18, 2013

This is an older, but, well maintained hotel. Conveniently located with ample parking and close by many water attractions. Hotel staff was great and the room was clean. The business center was well stocked and the printers worked. The only drawback was the on site restaurant. The waiter seemed disinterested and the food was mediocre. There was a piece of wood in my sandwich as well. Aside from lower than average food service you would expect in a Crowne Plaza the hotel was nice.

Room Tip: Get a room overlooking the pool.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Manager at Crowne Plaza Tampa Westshore, responded to this review, April 26, 2013
Dear Guest,

Thank you for taking the time to review your experience with us as your feedback means a great deal to our team and future hotel and restaurant guests. Your comments about the disinterested staff member are extremely helpful as we pride ourselves on delivering excellent customer service. We hope you do give us another chance in the future to show you how great our Mojito can be. Please let us know the next time you are coming in and we will be sure reserve your room overlooking the pool if available!

Sincerely,
Crowne Plaza Tampa Westshore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Tampa
#20 Business Hotel in Tampa
#40 Romantic Hotel in Tampa
#42 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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