This Hotel is listed as a 3.5 star hotel on most travel sites. The rooms are very small and the hotel is old and one can see that. The closet is tiny, and I could not imagine spending a long vacation there. Although it has been pretty well maintained, and has a very nice outdoor area in the back by the pool, I was not impressed at all. I have stayed at the Hilton on Westshore, the Hyatt Place, and Sheraton Suites and all are far better in my opinion. This is a bit off the path as well and not really walkable on Westshore. I have seen very good reviews but I must disagree. I would choose a 3 or 2.5 star Hyatt, Springhill, ect. over this. Overall, I would give it 2.5 stars. If you can get a good deal and are staying for a night or two then it is fine. Otherwise, would look elsewhere. Have not been impressed with Crown Plaza in general, they are usually old and run down. And to me, Marriott, all hotels, have the best customer service hands down.