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“Horrible hotel/service” 1 of 5 stars
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
3.5 of 5 Hotel   |   5303 West Kennedy Boulevard, Tampa, FL 33609   |  
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Ranked #35 of 159 Hotels in Tampa
Certificate of Excellence 2014
Fort Myers, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Horrible hotel/service”
1 of 5 stars Reviewed May 15, 2011

This hotel was awful. The staff was rude and unhelpful and the rooms were small and smelled like mildew. Our experience was so bad that we will never stay at another Crowne Plaza hotel again.

  • Stayed March 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Guest Relations Manager at Crowne Plaza Tampa Westshore, responded to this review, May 17, 2011
Good Afternoon,

I would like to sincerely apologize on behalf of the team at the Crowne Plaza Tampa Westshore. The poor service you described during your stay, is not a common occurence at our hotel. We greatly appreciate your honest feedback in order to improve upon our services.

Our hotel is currently ranked in the Top Ten in the Nation for our guest service and we are truly sorry for your unpleasant experience. The reviews previously written from other hotel guests prove we strive to deliver the best guest service.

We ask that you don't loose faith in the Crowne Plaza brand and hope to have you in the future as our guest if you are willing to reconsider.


Warm Regards,

Melissa Golub
Guest Service Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2011

Very close to airport, clean, very nice staff .. only stayed one day and night but would return based on the convenience of location. Literally three minutes to airport .. 10 minutes to ANY restaurant you could imagine .. right off causeway going to St. Pete .. Good value for money

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 3, 2011

I love Crowne Plaza, when ever I travel within the U.S. the crowne plaza is always my first choice, I get a great rate there being an airline employee and the hotels are amazing. I always feel comfortable staying here and relaxed. They are always clean and they staff is very friendly. And if available at check in I always asked for and upgrade and I usually get it if available. I would highly recomment this hotel.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Benson, Arizona
1 review
4 of 5 stars Reviewed April 11, 2011

We chose to stay at the Crowne Plaza before our cruise because of the free airport pickup and because they offer transportation to the port for less then the cruise line transfer. We went a day early to go to Busch Garderns and while they will arrange transport to Busch for you, it's NOT complimentary. Taxi each way was $35. You'lll want to keep that in mind. If you take the Blue One van, they charge $30 each way but you can haul up to 6 people. A better deal for a large group. The hotel was older but recently remodeled. Rooms aren't huge but are tastefully decorated. The service was excellent and the food great. If you want to eat elsewhere, they will take you in the hotel van within a 3 mile radius. Great restaurants in the area as well as a huge mall. I'd stay again if we get back to Tampa.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 28, 2011

We stayed at this hotel one day before our cruise. This was a nice clean hotel. Our flight arrived at 10 am so we went to the aquarium which ended up being right next to the cruise port. Then walked down channel side and found souveniers, restaurants (like Hooters), and a really nice bowling alley. Dani was the receptionist at the hotel. She was extremely nice and helpful. The cab costs about 15-20 dollars to the cruise and the aquarium. We would stay here again. Breakfast buffet was a pretty good bargain.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Top Contributor
66 reviews 66 reviews
53 hotel reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 18, 2011

We chose the Crowne Plaza Tampa Westshore for a night as a pre-cruise hotel based on reviews we read on TA. Overall, it was a nice enough hotel for one or two nights. I don't know that we could have spent a full week there! It's a business district, and without a car, there isn't a whole lot to see in that area.

Our flight arrived around noon and we planned to take the complimentary airport shuttle over but were told it would be at least a half hour wait. We opted for a cab instead., which was no biggie. Front desk staff were friendly and pleasant at check in and check out, and we were given a room on the 10th floor overlooking the water. We had requested early check in, which was accommodated and for which we were grateful as we'd gotten up at 3 in the morning. Staff arranged transportation for us to the cruise port for the next day for $10 per person, which was great!

Our room was large and the beds were comfortable. It was nice to have the sink and mirror outside the bathroom; made getting ready for our cruise the next day much easier!

We spent a few hours at the pool in the afternoon and it was nice and mostly quiet.

The hallway had a very fishy smell in it during our stay, which we were not fans of. Hallways also echoed a lot.

I'd stay here again the next time I'm in Tampa if the price was right. It wasn't the most favorite hotel I've ever stayed at, but for a night or two pre-cruise it worked just fine.

  • Stayed March 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Parkland, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2011

Booked this hotel for a business trip. The first room had particularly low ceilings with large water stairs directly above the bed. I called downstairs and they moved me to a larger room, but my stay was still just awful. I should have known by the gift bag on the bed that contained 1.) sleeping mask, 2.) ear plugs and 3.) linen spray. Shades did not help at all with major light coming in from the airport. Walls were paper-thin. I had some young women staying on my floor who were up until midnight talking. I thought they were in the hallway until I looked outside and saw the noise was coming from inside the room across the hall. Linens were dirty. I did not sleep all night. Don't make this mistake! For about the same price, the Sheraton Suites around the corner is so much better.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tampa Westshore

Address: 5303 West Kennedy Boulevard, Tampa, FL 33609
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Tampa
#42 Family Hotel in Tampa
#43 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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