Friendly, efficient staff. Great location just minutes from the airport and International Plaza Mall. Our room was 14th floor with Bay view and it was awesome! Huge bathroom, super comfy bed. (As always at a Westin.) They offer to "go green" and not have your room cleaned by putting up the door hanger in exchange for a $5 voucher per day to spend at Starbucks or toward Starwood points. There was a little misunderstanding as we pulled the hanger after day two and didn't get our room clean. They were extremely apologetic, but apparently once you put the hanger out, you are green for your stay. They will still give you extra towels, soaps, coffee, etc. Just have to ask. The free shuttle is awesome! Will take you to the mall, airport, or anywhere within a 3 mile radius. Great drivers every time! We had breakfast both by menu during the week and buffet on weekend and found both very good. My favorite part of the hotel is their signature scent as you walk through the hotel. I love the White Tea fragrance. It's very calming and makes me feel I'm in a spa. We did not use the gym or indoor pool, but both looked great. There is a little white sand beach out front with several lounge chairs to soak up a little sun. It's right next to the causeway, so traffic is somewhat loud, but you sure don't hear it in your room! Very quiet. We would definitely stay here again!