Let me start off by saying this... The hotel itself is very nice, the rooms were clean, the staff that we dealt with was pleasant. BUT... I toured the hotel to accomidate guests for my wedding across the street at the Rusty Pelican, and although a cousin of mine recommended the Hyatt down the road, which was the same price, I chose the Westin because I liked the look and decor. I dealt with the events manager of the hotel to block my rooms, which were blocked in incriments of 10. Dayana sent me updated lists of hotel guests that had booked every few weeks, but I had a terrible time when two people told me that no rooms were available anymore since my block was up. I had to email and call to get the next set of 10 rooms available, and the block itself expired one month before my actual wedding date. Being that I have been to over 5 weddings in this past year, and also having one myself, I think this is a bit odd, as a lot of times people do not decide to stay at the close hotel until last minute (my wedding was in my hometown, not many out of town guests). Also, my invites didn't even go out until 7 weeks before my wedding, which left about 2 weeks for people to decide to book. I had two people have to pay full price for their room, and also had 4 other people tell me that they tried but the regular priced room was not something they could swing. ($99 vs $149).
I was also told in the beginning that the hotel suites do not tend to fill, but the ONLY way to guarantee a suite to be available to me by 12 PM on Saturday to allow me to get ready with my girls in, was to book the suite the night before the wedding as well as night of, basically forcing me to pay $800 to them for a room. I kept the suite in my name until one day before the wedding, and my groom ended up only needing a small room to stay in on the night before the wedding, due to the fact one of our groomsmen had a baby the night before, and leaving him with only 4 total people, and not needing the space of a suite. We cancelled the suite to save us close to $400 additional dollars and utilized a regular room. When I arrived at 11 AM on Saturday, I was told the suite ended up occupied, but the occupants were already out, and the front desk girl assured me that we would be in there in no time - an hour to hour and a half. No big deal, but I was thankful that I had family with standard rooms that were ready (well, 2 out of 3 of them, which I was told the hotel was "sold out", when in fact, I could book a room on Friday morning) due to the fact that I needed to get ready somewhere with hair and makeup artists arriving at 12 and bridesmaids to follow. After two calls to the front desk, we finally got into the room at 1:45 PM, and had to situate all my luggage, girls, and dress for my 5 PM wedding. It was chaotic and hectic.
Then to top off everything, after booking 17 rooms total for the weekend, I got a small thank you card. No other discounts on the suite or the additional room I had Friday, and paid close to $408 for a one night stay in a suite, with parking, in addition to the one night stay Friday for the groomsmen at $150 bucks with parking. When asked about all the charges for parking and the rooms, I was met with "You needed to book 20 rooms for a free suite night" - fine and dandy, but wouldn't you think you could have at least comped something, parking or even half of my first night stay in the regular room? Mind you, the groomsmen spent money in the bar Friday, my guests spent money in the bar Saturday, and even myself Saturday night spent money in the bar...
I understand that these may be a Westin policy, so I don't blame the hotel fully, just think more should be done for a party that brings at least $2000, probably more with parking and drinks, into the hotel. Just wanted to give any Rusty Pelican Brides a heads up... if you have a wedding party that isn't going to book 20 plus rooms, don't expect any special treatment from the Westin, aside from a small discount up front and a push for AQUA. (Which by the way, had great drinks, but this is not worth the headache)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jessica N,
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Thank you for taking the time to make us aware of your concerns and I am very pleased to hear the you found the Westin to be very nice, the rooms clean and the Staff pleasant. There seems to have been some confusion with the guest room block, for which I do apologize, and how it pertains to the complimentary suite for the Bride and Groom. As you stated, there is a minimum guest room pick up of 20 room nights required in order for the Bride and Groom to receive the Honeymoon Suite on a complimentary basis. You also stated that only a total of 17 room nights had actualized. Also, the standard check in time is 3pm at most hotels, so Dayana was correct in telling you that the only way to guarantee a "get ready" room for Saturday morning would have been to make and then keep your suite reservation for Friday night and your rate would not have been any where near $800 in fact it would have been $349, plus tax. I wish that we could have gotten your Bridesmaids into the room earlier, but I am also glad to see that we did manage to get them in at 1:45pm and before the normal check in time.
Once again, I apologize for any confusion that may have taken place during your very special day and rest assured that we take great pride in all Wedding Bridal Parties that we host including those coming to us from the Rusty Pelican and many other freat venues in and around the Tampa Bay Area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.