I recently stayed at the Westin Tampa Bay for a mini-vacation. I was visiting a law school + family/friends. Additionally, I was looking for wedding venues in the Orlando/Tampa area. This Westin was a beautiful hotel, but the service was lacking in many areas.
For the most part, the staff was nice. The room service lady was extremely friendly & happened to be Korean, so we chatted about our similar culture (I am half Korean). The front desk staff was alright. My flight arrived early, so I took my time with my rental car & cruised the area a bit. When I arrived to check-in at the W, I was told that my room was not yet ready, which was perfectly understandable. I had lunch at the restaurant in the hotel & grabbed coffee at the Starbucks afterwards. I noticed that there were several people initially waiting to get checked in. After my coffee break, most of those individuals were gone, so I assumed it would be time to check in soon. They had taken my bags & informed me that they would call my cell when the room was ready. About 45 minutes before the official check-in time, I noticed from the lobby that several "business men" dressed to the nines in their Armani suits were able to check in immediately. I watched a group of frat boys with fishing poles saunter in & immediately check in. I sat in the lobby staring at the front desk ladies, who continued to giggle about the "rich white men" who had just checked in. I was very irritated, so I walked up & asked why I could not check in, when I have been waiting for almost 2 hours. Of course, they apologized & offered me free bottles of water/soda. I simply wanted to get to my room, so I could take a nap. One of the ladies walked by luggage up for me & apologized a zillion times. I told her it was okay, but I was honestly offended.
Later that evening, I ordered the in-room WiFi. This cost $9.99/per night. However, this WiFi service would not register with my iPad properly. I could barely get a 1 bar signal. Frustrated, I simply went to bed & figured I would deal with it in the morning. The next morning, I mentioned this problem to the front desk & they immediately agreed to take off the charge for last night, since the service did not work. I told them I had paid for the entire stay & that I was hoping it would work properly, otherwise I might as well just use Starbucks free WiFi access. They ensured me that they could simply fix the problem with their system & increase the signal to my room. I returned that evening to the same WiFi problem. I called the front desk & they sent up a "technician" who had no idea what to do, but was basically coming to verify that there was an actual problem. This offended me too. I felt like they were calling me a liar or assuming that I was simply not tech savvy enough to figure out how to use my own iPad. I was livid. He assured me that he would put a help desk ticket in & that they would call me in the morning.
The next morning, after no call from tech service, I told the front desk to cancel the WiFi completely & reimburse me 100% because I was unable to obtain any in-room WiFi service. After a 20 minute conversation with the manager, the agreed to take off 50% of the WiFi fees, so I was basically charged $20 for nothing. I was not happy with this resolution, but needed to get on the road for a meeting in Orlando, so just gave up. I viewed the Westin property in Orlando as a potential wedding venue. Their staff was far more accommodating and reasonable to work with than the Tampa Bay front desk staff. I ended up staying in Orlando for night & returned in the early morning on the day of my check out. I asked the front desk if I could have a late check-out, since my flight was later in the afternoon & I had just returned from an Orlando trip, without getting much sleep. They agreed to extend my check out time.
When I checked out, I asked about their wedding facilities & informed them that I had been scoping out their hotel as a guest, to see if I would want to have my fall/winter wedding at their location. This startled the woman, who scrambled to find their prepackaged folder with information. I told her she could simply email me information & prices. This was in the beginning of April & I have NOT heard a word from this hotel.
To be honest, I felt like a 2nd class citizen at this hotel. I felt like they viewed me as some poor graduate student/college kid, who did not have enough money to stay at their precious hotel. I have stayed at several Westin hotels & I have never felt this way before. I did not feel that the staff took me very seriously, because I simply did not choose to carry my Coach or Dooney & Burke purse 24/7.... or maybe it was because I was wearing a sweatshirt from Target. Who knows? I just do not care for pretentious staff, who feel like they are better than their guests, when they probably only make $12/hr. Sorry, I will NEVER return to this Westin, nor will I recommend it to any of my friends or family members.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.