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“Great Hotel but terrible Service/poor management” 2 of 5 stars
Review of Fairfield Inn & Suites Tampa Fairgrounds / Casino

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Fairfield Inn & Suites Tampa Fairgrounds / Casino
2.5 of 5 Hotel   |   6720 Lakeview Center Drive, Tampa, FL 33619   |  
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Ranked #58 of 159 Hotels in Tampa
GreenLeadersGold level
Randburg
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Great Hotel but terrible Service/poor management”
2 of 5 stars Reviewed April 17, 2013

I stayed in the hotel with my family in December. It seems more geared at the Casino visitors and not a family location. The hotel itself is neat and rooms are average. My disappointment was with the staff and management. They provide a shuttle service downtown and casino. They dropped off my family down town and forgot about us. Numerous phone calls and promises by staff did not materialize. We waited several hours in the cold. There seems to be no night manager on duty (so I was told). The staff therefore seem to spend more time taking care of visitors going to the casino and doing their own thing. I was eventually contacted by the MD after officially complaining at the poor treatment. They offered me a free night but never again at this hotel.

Room Tip: The rooms are average. There is no good views from this hotel except the car park.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, April 24, 2013
Thank you for your feedback on your stay at our hotel. I am glad your room was neat, as it should be. I would like to apologize for the inconvenience you experienced with the shuttle. I completely understand your frustration, as you should not have to wait for several hours. I will make sure to address this with my staff so they can continue to improve. We do hope you will give us another opportunity, should your travels bring you back to Tampa. Thank you again.
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148 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
grand island, ny
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 9, 2013

I am a Marriott gold member and stayed here for 4 nights last week. I was a tad disappointed. The hotel sits in a corporate park with no restaurants (except McDonalds) within walking distance, so if you don't have a car, keep that in mind. The pool is very small and it was incredibly cold! The fitness room had tvs attached to the equipment, but none of them worked! The bathroom sink had poor pressure, however the shower was ok. The breakfast was ok, but the coffee tasted like hot water with a bit of coffee thrown in for good measure. It's just not the "typical" good experience I expect from a Marriott property. I wouldn't stay there again.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, April 24, 2013
Thank you for your response about your recent stay with us. I understand there is not much in walking distance; however, we do have a complimentary shuttle service that will take you anywhere in a 6-mile radius, which does include several restaurants, a mall, the Seminole Hard Rock Casino, Ybor City, etc... I do apologize about the TV's not working in the Fitness Center, next time please let us know so we can fix it right away. Thank you again for your comments, as it is only the feedback of our most valuable guests that we can continue to improve. We hope to see you again if your travels bring you back to Tampa!
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Pleasantville, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

This hotel is very close to I-4 and the Hard Rock Hotel and Casino along with the State Fairgrounds. It is clean and the staff is very friendly. It is an excellent value. I stay at many Mariott properties and am always looking for the best value as I frequently travel for business. I would stay with my family as it does have a pool and a free continental breakfast.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, April 9, 2013
Thank you for your wonderful review about our hotel! I am happy you found our location convienient, and our hotel valuable! We defiently look forward to seeing you and your family next time you are in Tampa!
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Cambridge, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2013

This is an excellent pre-cruise hotel. Stayed one night prior to cruise, bed and breakfast rate include free shuttle to cruise terminal. Very comfortable room, free wi-fi and good choice of breakfast items. Not much around the hotel as it is in business park but had take away pizza delivered to room. Lake outside hotel was memorable as it had two alligators swimming in it.
Good value for money, only concern was the staff very over worked, only one on the front desk which made checking in and out slow.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, April 9, 2013
Thank you for your review! Its great to hear our hotel was accomodating to you and your family for your cruise. I understand the check in process seemed a bit slow due to one person working, but I can assure you this is not all the time. It is only the feedback from our most valuable guests in which we can find ways to improve. We look forward to seeing you again should your travels bring you back to Tampa for another cruise!
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Zoutleeuw, Belgium
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 5, 2013

We only stayed in this hotel for 2 nights and that was a bummer, because we really enjoyed our stay here. The staff is very friendly and welcoming. We loved our room, which was very spacious, clean and modern. The bed was very comfortabel. The breakfast buffet was ok, but rather limited. The room was more on the pricier side, but we feel that it was overall worth the money.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, April 9, 2013
Thank you for your response about your recent stay with us! I am very happy to hear that our staff was welcoming and your room was was clean. This is just what we expect! I understand our Breakfast seemed limited, but starting this month, we will be serving Hot Breakfast! I hope the next to your travels bring you to Tampa you can come check it out!
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Grayson
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed March 13, 2013

This hotel is fine for an overnight business stay...it is just fair...updates are evident, yet the feel of the hotel remains dated. Overall, I feel this is a good value for what you pay. It has the necessities and is a clean establishment. Convenient access to the interstate, yet local restaurant selections are limited. This is a perfect hotel for those wanting to frequent the casino/fairgrounds which is, I'm sure, the rationale for the property location. The hotel staff is very friendly and welcoming.

Room Tip: If highway noise is an issue, request a room that is non-highway facing
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, March 15, 2013
Thank you for your feedback on our hotel. I am glad you found our property to be clean, and staff to be friendly! This is exactly what I like to hear regarding my staff, and I will definetly pass this along. I understand it seems there isn't much restaurants in the area, but we offer a complimentary shuttle anywhere within a 6-mile radius, which includes tons of restaurants! Thank you again and we hope to see you should your travels bring you back to Tampa!
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2013

You can't beat this hotel for a trip to the casino or a night out in Tampa. We were there to go to a concert at the ampitheather and then hit the town afterwards. The Fairfield provided a free shuttle anywhere in a 3 mile radius (which included the ampitheater, casino, dallas bull nightclub and ybor!) It was super convenient and saved us a ton of money in cab fare. The hotel itself was clean and simple and just a great value. We will definitely stay again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldLiz, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds / Casino, responded to this review, March 15, 2013
Thank you for your wonderful feedback about your stay with us! I am so happy to hear that your room was clean, and our shuttle was convenient and able to save you money. We go anywhere within a 6-mile radius which includes much more! We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Tampa Fairgrounds / Casino

Address: 6720 Lakeview Center Drive, Tampa, FL 33619
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Tampa
#32 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Tampa Fairgrounds / Casino 2.5*
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Also Known As:
Fairfield Inn & Suites Tampa Fairgrounds / Hotel Tampa
Fairfield Inn And Suites Tampa Fairgrounds / Casino

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