When we got to the room there were ants crawling all over the counter in the kitchen. We asked for bug spray and we were told that it was locked in a closet that the desk workers didn't have a key to. We were told the manager would be in later that night and he would be able to get the spray. We made several trips to the office to see why the problem had not been resolved. We then went to take a shower and the shower curtain was covered in mold and the walls were covered in hair from the previous people. We finally went out that night and returned to a full parking lot. We were told to park across to street. When we checked in we filled out a paper with our make and model of our car and were told the reason for this was so that we are guaranteed a place in the parking lot as opposed to other people who aren't staying there. We got back to our room and the ants are still crawling across our counter. The next morning we packed our stuff and booked a room at Tip Top Isles (which is a great friendly hotel!). The manager from Casa Loma called us and told us that this is the first that he had heard of any of the promlems. The hotel is dirty and the staff is unrelieable in their ability to solve customer complaints.