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Chase Suite Hotel Tampa: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 32 Reviews
5.0 of 5 stars
12
4.0 of 5 stars
10
3.0 of 5 stars
6
2.0 of 5 stars
1
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#34 of 154 hotels in Tampa
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  • Hotel class: 3 of 5
  • Address: 3075 North Rocky Point Drive, (formerly Marriott Residence Inn) Tampa, FL 33607
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Contemporary Townhouse-style All-Suite Hotel located on Rocky Point Island in Old Tampa Bay. This description is based on information provided by the hotel.
Business Center Free High-Speed Internet Free Parking Pets Allowed Room Service Swimming Pool
Check Rates: $173 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Chase Suite Hotel Tampa

( 7-11 of 32 )
“Great Weekend Stay”

Chase Suite Hotel Tampa

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4 of 5 stars
Oklahoma City
May 17, 2008

I flew into Tampa at 2PM on Friday and called the hotel to come pick me up. They said it would take 15 minutes and sure enough it did. The driver (Tom) was very pleasant and told me he would take me anywhere in a 5 mile radius of the hotel if needed. I told him I would after I got checked into the hotel. My girlfriend was coming up later that evening and since I did not have a car it was great to be taken to the store by the hotel to pick up things I needed for my romantic weekend.

I arrived to the front desk and the service was very pleasant. I was given many choices of different rooms I could stay in. I took a look at one room and did not like the location so they let me pick a different room closer to the pool. The rooms were a little outdated in some areas and updated in other areas but overall I was very pleased. I loved the fact that it had a full kitchen. After I checked in I asked Tom to take me shopping because my girlfriend was coming in and I wanted to have a romantic surprise for her. Tom was very helpful and I appreciated his assistance.

My girlfriend arrived later that evening and she was very surprised and thought the hotel was very nice also. Later on that night I saw a roach on the carpet next to the bed. I got rid of the roach and we looked everywhere to see if we could see another roach but did not. I told my girlfriend if we saw another roach we would switch rooms. There was also a weird noise coming through the wall were the hot water heater was but we blocked that noise out and it was not too bad. The mattress was very uncomfortable and needed to be replaced but we made it through the night okay. The next morning I saw a dead roach on the kitchen floor and it was not there the day before. We went and ate the hotel breakfast and enjoyed it. After we ate I told the front desk about the 2 roaches in the room and they apologised and gave me another room. The next room was clean and looked as nice as the other one so we settled in for the next 2 nights. The other room did not have the weird noise coming through the walls but the mattress was just as bad as the first room.

My girlfriend left Sunday night and I stayed another night and needed to be taken to the airport Monday morning. I stopped by the front desk and told them I had an early flight and needed to be taken to the airport so they put me into there appointment log. I went to check out Monday morning and the man was very nice. He asked me how everything was and if there were any problems and I told him about the roaches. He looked at the maintenance log to make sure it was written up (and it was) so they could fix the problem and I thought that was very thorough of him. The driver took me to the airport and I made my early flight.

Overall I really enjoyed my stay here. I fly into Tampa on a regular basis for the weekend and I always pick hotels that will pick me up and take me back to the airport. I also always pick the hotels that off the good government rate. This was a very nice change from the traditional hotel stay. The view was very romantic being next to the water. Bahama Breeze was right next door and that was great to be able to walk there when we did not feel like driving anywhere. The hotel staff was outstanding and very helpful. I was not crazy about the roaches but I did not let that ruin my romantic weekend with my girlfriend. I do hope they get new mattresses because I do plan on returning here again one day.

  • This TripAdvisor Member:
    • Liked — refrigerator
    • Disliked — mattress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
okc-florida's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 08, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $173 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“The staff and facility are exceptional”

Chase Suite Hotel Tampa

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5 of 5 stars
Edmonton, Alberta, CANADA
May 8, 2008

We stayed at the Chase Inn and Suites from April 25 through May 3, 2008 while attending a Dragon Boat training camp. We stayed in a two bedroom suite, which was very comfortable, well appointed, and clean. The suite had a refrigerator, microwave, and dishwasher, along with everything we needed to prepare a meal, and effective air conditioning.
The location of the hotel is exceptional. It is a short drive from Tampa International Airport, with easy access to connecting roads in the Tampa region. A complimentary van shuttle service is available and from both the airport and two shopping centres in the region. The hotel is located on a beautiful waterfront site, with guest access to a swimming pool and tennis court. If you stand on the waterfront dock, you will be able to see dolphins, manatees, stingrays, and a variety of birds, including pellicans and great blue herons.
There was a buffet breakfast provided every morning, which was included in the room rate. Lunch and supper meals are available next door at the Bahama Breezes restaurant, which I would highly recommend.
I found the staff at the Chase Inn and Suites to be extremely accomodating, and very responsive to any of our requests or inquiries.
I would recommend this hotel without hesitation, and hope to return for another visit in future.

  • This TripAdvisor Member:
    • Liked — The location, and the friendly and service oriented staff
    • Disliked — I had no concerns about this accomodation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WylieEdmonton's Summary
Date of Stay: April 2008
Traveled with: Large group or tour
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: April 10, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Management Response
LR Patterson, General Manager
(Management representative)
May 12, 2008
Thank you for taking the time to share your impressions and experience while attending the Dragon Boat Camp here at the Chase Suite Hotel Tampa. I am pleased you found our staff so accommodating while staying with us.

This was the first year for the Great White North Florida Dragon Boat Camp to be held in Tampa. We have heard from many similar comments from other participants, and trust we will have the opportunity to host the camp again next year.

We truly enjoyed serving you and your colleagues, and were delighted to hear of the strong standing several of the teams held in the international regatta held at the end of the week. Our staff looks forward to cheering you on again next year!

Kind regards,
LR Patterson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $173 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“A little dated but good overall value”

Chase Suite Hotel Tampa

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3 of 5 stars
Leeds UK
Apr 28, 2008

Getting to the hotel was a bit of a hassle, there are roadworks currently taking place on the lanes that feed from the interstate towards the property ( a mile or so away) but once we worked out what to do, all was fine.

On checking in, we were assigned a room at the back of the hotel and my wife asked to be re-assigned to something closer to the water. The reception staff sorted this out happily and quickly and we found them to be very helpful throughout our 4 night stay.

I note another reviewer had problems with noise coming from under or just outside the room and we experienced this too, but again, just a quick call to reception and whatever caused the noise was switched off moments later.

The hotel charges for wifi Internet access which I found to be a bit slow and tricky to get working. Again, I mentioned this to the front desk manager and he immediately gave me an access code which resolved the connection problem and waived the charge. I can't fault the staff at all really.

Our new room did smell a little musty on arrival but soon aired out. The room itself was very spacious with a generous living area, huge bed, bathroom and dressing area and a fully equipped (but dated) kitchen. The rooms are not inside a hotel building but located surrounding the main reception and the front doors are accessible by passers by. My wife found this a little disconcerting but the doors were solid and secure and this didn't bother me particularly.

There is little to do in the immediate vicinity but the hotel is convenient for Tampa and the Airport. St Petersburg and St Pete's beach are a short 30 minute drive away, and the main roads to many other attractions are minutes from your door.

If you find yourself back at the hotel on a night I can recommend Bahama Breeze which is a minutes walk away. There are other options and Pizza places etc will deliver quickly. We paid around £65 / $130 (booked through Otel) which I felt represented good value and I can recommend the hotel at that rate.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jlee69's Summary
Date of Stay: April 2008
Member since: March 22, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
Was this review helpful? Yes No
Management Response
LR Patterson, General Manager
(Management representative)
May 6, 2008
Thank you for taking the time to share your impressions and experience while our guest at Chase Suites-Tampa. I am pleased you found our staff accommodating to your needs and desires while staying with us.

We pride ourselves on providing a comfortable, hideaway-type setting that is unique to the Tampa area. I trust we will again have the pleasure of serving you on your next visit to Tampa.

Kind regards,
LR Patterson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good location for multi-purpose trip”

Chase Suite Hotel Tampa

Apr 21, 2008

My family of 4 (including 2 kids, aged 4 and 15) stayed here for a baby shower this month. We chose this hotel for its location; we needed somewhere that was close to family (in downtown Tampa and Land O'Lakes) and also close to beaches. It wasn't much more than a 30-minute drive to any of these places, so we were happy with the location.

Positives: The 2-bed/2-bath suite with full kitchen was large and suited our needs for a good central base. The property was nice in that it was a townhouse style; not some mega hotel with long corridors and a million rooms. The little pier that juts into the small bay was a hit with my 4-year old for fishing. The pool and spa area was also nice; small but not used by too many so didn't get crowded while we were there. It was also heated which was nice, and open until 10pm. Also nice. The hotel itself is right next door to Bahama Breeze, so easy to walk there for dinner.

Negatives: The living room itself was pretty small and cramped with room for only 3 people to sit comfortably. We did not realise from the website that the suite was loft-style. My son wanted to sleep in the loft which looked so cool to a little kid; unfortunately the wall behind the bed rose only about 2 feet above the bed, then had a 20-30 ft drop down to the living room below. I would not recommend to families with young children because of this. I had to keep tabs on my son every time he wanted to go upstairs. There was no outside area (e.g. balcony or patio) to enjoy, so when our son was sleeping at night we were pretty much stuck in our small living area. The breakfasts, while free, were horrendous. Waffles somehow were awful (tasted bitter), the coffee tasted like cardboard. Even the fruit salad was bad. We tried breakfast for 2 days running, then skipped the third. Not good. Due to warm air rising, the upstairs bedroom got incredibly hot at nights. The cheap Hampton Bay ceiling fan may have helped if it was better quality; as it was it shaked constantly making such a din I couldn't run it. The heat was fine for me, but my husband ended up having to sleep downstairs on the couch as it was way too hot for him.

Overall, it was an okay base for our purposes. I wouldn't recommend for vacations, but for business it was okay. We might stay here again when visiting family due to its location and value for money; we paid an average of $140 a night for 4 people. However, if we did stay again we probably wouldn't bok the 2-bedroom suite due to safety concerns, and the heat of the upstairs room.

  • This TripAdvisor Member:
    • Liked — Its central location and value for money
    • Disliked — The breakfasts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dieselklr's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: August 17, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
LR Patterson, General Manager
(Management representative)
May 5, 2008
Thank you for taking the time to share your impressions and experience while our guest at Chase Suites-Tampa. We strive to provide a comfortable and relaxing accommodation for our guests and want to ensure an enjoyable experience through our hospitality.

Our two bedroom loft suites are quite popular with many families, thus I regret the configuration caused you distress. The conditions you cite are certainly not in keeping with the standards we strive to provide. For this I do sincerely apologize.

I would appreciate your contacting me directly via email (rpatterson@woodfinsuites.com) to provide the specifics of your stay (date, name, suite number, etc), as we want to ensure full corrective action is taken.

Thank you, again for your comments. I look forward to hearing from you very soon.

Kind regards,
LR Patterson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Very Tired”

Chase Suite Hotel Tampa

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2 of 5 stars
HereThere59
Apr 19, 2008

I travel 15weeks/yr but this is my first expereince with a Chase property. They have all the facilities of a 2.5, or even 3star property and the staff was friendly and helpful. If you need to be near the airport, or access to Clearwater / St Pete's the location is great. Access into Tampa is a bit of a pain. But, here's the real caveat......she's a tired old girl. Outwardly, the resort looks well cared for, behind closed doors....everything was clean, but old, rickety and had the "old musty" character of a Motel. My room was also very, very noisey the result of some recircultating fan or pump of some kind. It wasn't in the unit, but rather just outside or underneath. I didn't complain as I didn't want the hassle of changing rooms and I can sleep through anything....and did. It would keep 9 our of 10 people up and under different circumstances I would have made an issue of it.
Good Luck

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HereThere59's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: April 19, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
LR Patterson, General Manager
(Management representative)
May 5, 2008
Thank you for taking the time to share your impressions and experience while our guest at Chase Suites-Tampa. While we strive to provide a comfortable and relaxing accommodation for our guests, we want to ensure an enjoyable experience through our hospitality and tending to your needs.

I apologize for the noisy condition you experienced, and regret that we did not have the opportunity to address the issue for you. I am having our maintenance crew investigate this particular issue and would appreciate your contacting me directly via email (rpatterson@woodfinsuites.com) with your stay information so that we may properly address the issue.

I trust we will have the opportunity to strengthen your impression of us on your next visit to Tampa.

Kind regards,
LR Patterson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Chase Suite Hotel Tampa

( 7-11 of 32 )
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Chase Suite Hotel Tampa Address

3075 North Rocky Point Drive, (formerly Marriott Residence Inn), Tampa, FL 33607