We booked the snooze and cruise package through the website which promised we would be able to leave our vehicle at the hotel while we were on the cruise and would be provided transportation to and from the ship. I guess what I should've asked is if that transportation would be reliable and quick. After debarking the ship, we were left waiting in the parking garage nearby for an hour and fifteen minutes on the van ride to take us back to the hotel for our car. We were the absolute last cruise passengers still in the parking garage waiting on a shuttle. While waiting, the shuttle manager for a nearby hotel made the remark that the Chase Suite is always the last one to pick up passengers after a cruise and is the only hotel that he can remember that has actually completely forgotten to pick up passengers. After calling the front desk to see where our ride was, we were told there were on the way and would be there in no more than 15 minutes. We were told that on three seperate occassions during the hour and fifteen minute wait. No one apologized for the lengthy wait once we finally made it back to our vehicle at the hotel. I would not recommend this hotel for anyone looking for a relaxing stay, whether it be for a cruise package such as the one we booked, or otherwise. The hotel was not very clean or well-maintained and the lack of consideration by the hotel staff and management was inexecusable.
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- Also Known As:
- Chase Suite Tampa
- Tampa Chase Suite Hotel