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“Breakfast is a joke” 3 of 5 stars
Review of Grand Suites Hotel near Busch Gardens - USF

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Grand Suites Hotel near Busch Gardens - USF
3.0 of 5 Hotel   |   11310 North 30th Street, Tampa, FL 33612   |  
Hotel amenities
Ranked #99 of 159 Hotels in Tampa
Sanford, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Breakfast is a joke”
3 of 5 stars Reviewed 1 week ago

Where do i begin, to start off a group of us were down there for 2 weeks for work the rooms were under renovations so they were missing things such as waste baskets and toilet paper holders. the biggest issue was there breakfast the first day theyhad cold gravy and no bisquits the next day the had bisquits and no gravy. we were told by the breakfast MGR that we could not take the food out of the breakfast room because people were hoarding it. I'm not sure who would hoard the slop they called breakfast. The apples were so full of wax they stuck to your hands. The wi fi was a joke some of our group could connect in there rooms with no problem but most the wi fi would go in and out or no wi fi at all.

  • Stayed February 2015, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 1 week ago
Thank you for your candid remarks. Please know your concerns will be addressed.
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47 reviews from our community

Traveler rating
    11
    14
    8
    4
    10
See reviews for
14
12
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Grayling
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Staying here for 12 days with 15 coworkers.Some of have the newly remodeled rooms which are nice,most have the old. However there isn't a price diff between the two.And the old rooms are not the cleanest. Breakfast is a joke, found expired food and gravy with no biscuits etc.

  • Stayed February 2015
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 1 week ago
Thank you for posting your candid feedback about your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After a long day at Busch Gardens and a cruise awaiting after our checkout, there was no hot water. No apology, either! Would not issue refund or even a partial refund. We went to Planet Fitness to shower.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 6 days ago
Dear john a,

Thank you for your review regarding your recent stay with us. It is unfortunate your stay was negatively impacted by the issue with the hot water. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare
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Spring Hill, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed here a few nights ago while doing business in Tampa..Tara who worked front desk was the sweetest and helpful to us..the complimentary breakfast was delicious..even during renovation we had a great experience here..highly recommended

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 4 weeks ago
Thank you for taking time to share comments about your recent stay. We are so pleased to know you were pleased with the staff and accommodations in spite of all our dust. We truly hope you will stay with us on your next visit to Tampa so that you can take full advantage of all the amenities our hotel has to offer. Thank you again for sharing your experience.
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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This hotel is upgrading itself, however they are not renting out any of the renovated rooms...when you book, know you are paying for the old rooms...I did not pick up on that...the impression given is that renovations are close to completion...that may be true, but the bottom line is at this time you are paying for an older room in an older hotel/motel...according to the front desk they are staying open and renting out 27 of their old rooms...no newer rooms available until renovations are 100% complete according to the front desk...

Room Tip: Wait until renovations are 100% complete...unless you are looking for a higher price two star room...
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  • Stayed January 2015, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 4 weeks ago
Thank you for taking time to share candid feedback about your recent stay at our hotel. We are currently undergoing major renovations. Unfortunately, we are still lacking some important items for the rooms that have been renovated. I apologize that we were not able to rent a new room for your stay. We expect to have the rooms ready within 2 weeks. We do hope you will stay with us again on your next visit to Tampa. Again, we thank you for sharing comments about your stay.
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Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2014

Yes, the rooms and hotel are under renovation. But, you are not going to find a better front staff. Tara was exceptional. The room is nice. The bed feels new. Needs more pillows, but not complaining. I like the courtyard look with the glass-paned doors. It looks resortish. I am impressed and have found the place we will stay every time my husband has an early morning VA appointment.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 24, 2014

The lady in the office was so sweet!! Sleeper center went to the floor. Sat at the foot of the bed ,the head comes up. We moved to another room bed was the same $119 A Night no way!!
Breakfast was good.

Room Tip: You get what you pay for
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  • Stayed November 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, January 8, 2015
Dear divabydesign66,

Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to your response and be of further assistance.

Sincerely,

Zelyn N.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Suites Hotel near Busch Gardens - USF

Address: 11310 North 30th Street, Tampa, FL 33612
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #99 of 159 Hotels in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Suites Hotel near Busch Gardens - USF 3*
Number of rooms: 127
Official Description (provided by the hotel):
We are currently under renovation at the Grand Suites Hotel near Busch Gardens-USF is the perfect hotel with a prime location when traveling to Tampa! Conveniently located within 1 mile of Busch Gardens, Adventure Island, Moffitt Cancer Center, University of South Florida, MOSI, University Community Hospital and James A. Haley Veterans Hospital. Offering two-room suites, a beautifully landscaped courtyard area, outdoor pool, on-site restaurant and Tiki Bar, we've got what you are looking for all in one place. Our two room suites have lifestyle amenities including FREE WIFI, separate living room area, microwave, fridge, sleeper sofa, activity table with chairs and your choice of one King Bed or Two Double Beds. The Holiday Inn & Suites near Busch Gardens-USF is only 15 miles from Tampa International Airport and 8 miles from beautiful, historic downtown Tampa! Relax and let us drive you to your destination - offering complimentary shuttle transportation to area attractions within a two mile radius. Additionally we also offer a complimentary business center, complimentary fitness center and 2,250 square feet of banquet and meeting space. Our complimentary WIFI is offered throughout the property to help keep you connected when away from home! Enjoy breakfast in our Courtyard Cafe. Relax in pool-side or in our beautifully landscaped courtyard area. The Grand Suites near Busch Gardens-USF is not just another hotel - we are your home away from home! ... more   less 
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Also Known As:
Holiday Inn & Suites Near Busch Gardens - Usf Hotel Tampa
Holiday Inn And Suites Near Busch Gardens - Usf

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