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“Dirty” 1 of 5 stars
Review of Grand Suites Hotel near Busch Gardens - USF

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Grand Suites Hotel near Busch Gardens - USF
3.0 of 5 Hotel   |   11310 North 30th Street, Tampa, FL 33612   |  
Hotel amenities
Ranked #102 of 158 hotels in Tampa
Naples, Fl
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Dirty”
1 of 5 stars Reviewed 5 days ago NEW

Floors were dirty. I had to move a nightstand to access outlets and it was filthy. Under the bed had not been vacuumed in ages. Overall ambiance is that of a welfare hotel. Included breakfast was a joke. Cold cereal and toast. For 100.00$ a night I expect better than that.

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 people have reviewed this hotel

Traveler rating
    3
    6
    3
    3
    5
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9
5
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Coral Springs, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I can't imagine who could have said anything good about this place. It was dark and old and run down. It reminded me of an old New York tenement. The bathtub was not only dirty but had rust around the drain and metal fixtures. None of my family even wanted to use the shower. I tried calling the front desk a few times but there is only one person thdre and she kept putting md on hold and never picked back
up. We checked out the next day. Do not stay there!!

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 2 weeks ago
Thank you for taking time to share candid feedback about your recent stay at our hotel. We are disappointed to hear your experience did not meet your expectations. Please know your comments have been heard and will be addressed. We appreciate your feedback as it helps us to better serve our valued guests.
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Plantation, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Looking for a good place in town and saw this listing near Busch Gardens. Had reserved a room for two nights as I had a weekend licensing training. Cut it short after finding stains in the room and smelly carpet. People were smoking right outside of our room in an awkwardly-placed table in the semi-covered pool are. Bathtub had dirt and some other brown remnant with blood in the corner. Kids were in the pool late into the night and the newest thing in the rooms were the chunky, old flat screens.

Staff greeted me pleasantly, but the lobby was more up-to-date than any other part of the hotel. Not worth the price I paid as it was clear the other visitors had gotten some sort of 3rd party deal. Continental breakfast was very "continental" and if you wanted anything hot, you had to pay more with very limited options.

Will NOT stay here again and advise you to take your business (and family) elsewhere.

Room Tip: Tips to choose a good room? Don't!
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  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, 3 weeks ago
Thank you for taking time to share candid feedback about your recent stay. We are disappointed to know your stay did not meet your expectations. It is unfortunate that you did not inform us about your dissatisfaction while you were here as we would have done our very best to correct the situation. As you might have read in the other review responses, our hotel is scheduled for a complete renovation this coming May after the spring break season has ended. In the meantime, we will continue to deliver exceptional service to each of our guests. Again, we thank you for sharing your experience.
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Atlanta
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 5, 2014

This is a former Holiday Inn and recently converted to the Grand Suites. Stayed here for two nights. The best thing about this hotel is the staff. Very friendly. Room was clean but some areas need updating. I sat on down on the sofa sleeper and sank down. Needs replacing. Flat screen TV's in both rooms worked well and had a good channel selection. A/C works well but is noisy.

Mattress seemed new and overall comfortable. Sheets and duvet thin but new. Linens were cheap. I had a room on the third floor and there is a train that passes close to the north side of the building. The horn woke me out of a sound sleep and scared the heck out of me. Parking can be tight if the hotel is booked.

My biggest complaint was the wireless internet. HORRIBLE! The later in the evening it became non existent. That alone would keep me from booking this hotel again. Upgrade the wireless and replace some furnishings and repaint the rooms with a lighter color to brighten them up and you could turn this place around. One final note. This place has a beautiful courtyard. Get the bar open in the evenings.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, March 10, 2014
Thank you for taking time to share comments about your recent stay at our hotel. You will be pleased to know we are scheduled to undergo a major renovation beginning in early May. All the items you mentioned will be addressed so please stay tuned for more good things to come. When construction begins we will post regular updates on our website at www.grandsuitestampabay.com. Again, thank you for sharing your experience. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zephyrhills, Florida
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 3, 2014

This is my top choice when in this area! Nice suites w/micro & fridge, coffeemaker, very comfy beds, flat screen tv's in both living room & bedroom, a real table & chairs for in-room dining (some places have just the teeny ones), and everything is immacuate. The pool (open til' 11 pm!) is very nice, and the courtyard surrounding it is nicely landscaped w/many tropical plantings, there is also a small tiki bar at poolside. They have a very nice included breakfast....yogurt-bagels-toast-cereals-oatmeal-fresh fruit-coffee-tea-fruit juices....and the nice young man who is the cook also whips up fresh baked cinnamon rolls, or banana bread, as well....oh MY, the banana bread is to die for!!! You can also purchase a full breakfast if you desire, cooked to order, it was a very reasonable $3.99. For you smokers, they DO have smoking suites available as well, a rarity in this area! And, without exception, ALL of the staff here are so pleasant & friendly, thery truly make you feel very welcome! The only thing that would make this property even better would be the addition of a jacuzzi in the pool area....and perhaps a few of the suites to have a spa tub? Close to Busch Gardens, and walking distance to restaurants nearby, and a big Wawa gas station as well....good location! I WILL be back!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, March 4, 2014
Thank you for taking time to share comments about your recent stay with us. We a delighted to hear you enjoyed our hotel and the hospitality of our staff. We strive to deliver the very best possible experience for each of our guests. Your feedback lets us know we are on the right track. Please stay tuned as we have many great plans for our hotel coming very soon. We hope to see you on your next visit to Tampa.
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Edgartown, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 28, 2014

I booked this hotel for our last night in Fla because it was close to the airport and it had good reviews (so important these days) It was very affordable and we had a great last day and night. There is a nice pool and courtyard with plenty of tables and chairs and a little cafe. The rooms are suites with plenty of space and two tv's so great for families. There is fantastic restaurants in the area. check out the deli directly to the right of hotel of which I forgot the name but it was excellent. We had thai food for dinner and then went to a stone cold ice cream parlor. Oh and Tara at the front desk was amazing, helping us print out our airline boarding passes and was super friendly. over all a great experience. Highly recommend.

Room Tip: some of the rooms in the back are hike for older people
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, March 3, 2014
Thank you for taking time to share feedback about your recent stay at our hotel. We are pleased to know you enjoyed our hotel and our wonderful staff. We hope you will consider staying with us again on your next visit to the Tampa Busch Gardens area.
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Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 22, 2014

This is the 2nd time I have stayed @ this hotel. The 1st time it was a Holiday Inn Suites but was recently bought by another company. The hotel is clean, the staff is friendly and helpful and the beds are actually comfortable. I stayed in a 2 room suite with double beds. There is a small refrigerator and a microwave along with a coffee pot and small sink. The couch pulls out into another bed. The hotel is built around a beautiful courtyard with tropical, lush landscaping and a heated pool. There is also a small restaurant on the premises but I have never eaten there.
The hotel is only about 2 miles from Busch Gardens and also 1 mile from USF and Moffitt Cancer center.
They give a nice discount for Moffitt families who need a place to lay their heads while their loved ones are receiving cancer treatments and you are given special consideration to Moffitt families for comfort.
I would recommend this hotel to families, business travelers or even couples.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Grand Suites Hotel near Busch Gardens - USF, responded to this review, March 3, 2014
Thank you for taking time to share comments about your recent stay at our hotel. Your feedback is a valuable tool in helping us to achieve total guest satisfaction. We strive to deliver the very best experience to each and every guest. We are delighted to know our efforts have been noted. We have great things planned for the very near future, and we truly hope you will stay with us on your next visit to Tampa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Suites Hotel near Busch Gardens - USF

Also Known As:
Holiday Inn & Suites Near Busch Gardens - Usf Hotel
Holiday Inn And Suites Near Busch Gardens - Usf
Holiday Inn & Suites Near Busch Gardens - Usf Hotel Tampa
Address: 11310 North 30th Street, Tampa, FL 33612
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Luxury Hotel in Tampa
#102 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Suites Hotel near Busch Gardens - USF 3*
Official Description (provided by the hotel):
The Grand Suites Hotel near Busch Gardens-USF is the perfect hotel with a prime location when traveling to Tampa! Conveniently located within 1 mile of Busch Gardens, Adventure Island, Moffitt Cancer Center, University of South Florida, MOSI, University Community Hospital and James A. Haley Veterans Hospital. Offering two-room suites, a beautifully landscaped courtyard area, outdoor pool, on-site restaurant and Tiki Bar, we’ve got what you are looking for all in one place. Our two room suites have lifestyle amenities including FREE WIFI, separate living room area, microwave, fridge, sleeper sofa, activity table with chairs and your choice of one King Bed or Two Double Beds. The Holiday Inn & Suites near Busch Gardens-USF is only 15 miles from Tampa International Airport and 8 miles from beautiful, historic downtown Tampa! Relax and let us drive you to your destination – offering complimentary shuttle transportation to area attractions within a two mile radius. Additionally we also offer a complimentary business center, complimentary fitness center and 2,250 square feet of banquet and meeting space. Our complimentary WIFI is offered throughout the property to help keep you connected when away from home! Enjoy breakfast in our Courtyard Cafe. Relax in pool-side or in our beautifully landscaped courtyard area. The Grand Suites near Busch Gardens-USF is not just another hotel – we are your home away from home! ... more   less 
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