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Holiday Inn & Suites near Busch Gardens - USF: Traveler Reviews

3.0 of 5
11310 North 30th Street, Tampa, FL 33612
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Holiday Inn & Suites near Busch Gardens - USF
Ranked #92 of 158 hotels in Tampa
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188 reviews from our community

    Trip type
Traveler rating
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Date Rating
TALLAHASSEE
1 review
2 helpful votes 2 helpful votes
“I JUST DON'T SEE ALL THE PROBLEMS....”
5 of 5 stars Reviewed August 3, 2012

I'll admit....I was a little shaky about checking in here. The reviews were "ALL over the place..". I'd look at the pictures...look at the reviews...call the hotel ask questions....blah..blah..blah.

I'm almost 70....so I don't need any bull.

Well I thought..I have a good rate...it is a suite...I can always check out the next day. So I confirmed my reservations and arrived about 7pm on the 5th of July. (I originally had booked the room for 4 weeks. But confirmed for 2 days only.) ( yea the reviews got to me...I said I was almost 70 )

GUESS WHAT ? During my first 2 days here I could find nothing wrong. So I extended...then I extended again...and again. Ok...2 nights ago the locust were making such a racket it reminded me of being home in farm country.I even opened my window. Then there was the rain that got the sidewalks wet. When the sun comes up it makes it hotter than heck when you walk outside. Once the housekeeping ask me if I " needed my room cleaned ? " I said "no"...she "wanted to clean it"..I said "no" again.

This is not a 5 Star Hotel. But is one of the best 3.5 Star Hotels I've ever been in.

If we could rate the exterior...the pool area....the patios separate from the rooms....they get a 5 STAR. If you could rate the Staff separate from the rooms...they get a 5 STAR. If you could rate the bus service to Busch Gardens ...that for sure is a 5 STAR.

I would recommend this place to any group...any individual.....to my family...( I have )...YOUNG...OLD...in between.

TO THE STAFF HERE: KEEP UP THE GOOD WORK !

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask SUPER8MCGINNIS about Holiday Inn & Suites near Busch Gardens - USF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Holiday Inn & Suites near Busch Gardens - USF, responded to this review
September 11, 2012
Thank you for taking the time to post your candid feed back. The comments regarding your recent stay are a valuable tool in helping our hotel...
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Monroe New Jersay
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good experience”
4 of 5 stars Reviewed July 27, 2012

I had good experience with my stay..good room with perfect view. It is like a mini resort, staff was very friendly. Room was comfortable..nothing extra ordinary.Breakfast was good, service was friendly. I got my money's worth.

Room Tip: Pool front rooms are good with perfect view.
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask critic2137 about Holiday Inn & Suites near Busch Gardens - USF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, Guest Relations Manager at Holiday Inn & Suites near Busch Gardens - USF, responded to this review
July 30, 2012
Thank you for taking the time to review our hotel. We certainly hope you enjoyed your stay.
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Miami, Florida
1 review
3 helpful votes 3 helpful votes
“Water where you do not want it!”
1 of 5 stars Reviewed July 26, 2012

Checked in and in front of my door was ten garbage bags full of garbage piled up. Called manager to please have them removed. When I checked in there was a sign that said there would be no running water from 1:30 to 3:30. By 5pm there was still no water and I had to meet my daughter at 5:30.
I got back from the event at 9pm and there was running water. Woke up the next morning and my first step out of bed was onto a puddle of water built up on the rug. When I checked out, the lady at the front desk said there was nothing she could do for me because I prepaid for my room and that the puddle was due to a pipe breaking.
A complete disaster!

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Kevin C about Holiday Inn & Suites near Busch Gardens - USF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnTampa, General Manager at Holiday Inn & Suites near Busch Gardens - USF, responded to this review
July 30, 2012
Thank you for taking the time to review our hotel. Unfortunately, we had a major water leak that was being repaired at the time you checked in which took longer than anticipated. To make matters worse, we discovered a second leak which flooded your room. You have my most sincere apology. I have located your reservation but do not have a valid phone number. If you would like to contact me to discuss these issues, I will be more than happy to listen and take appropriate action.
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Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
“Disappointed”
2 of 5 stars Reviewed July 23, 2012

I booked the room online a few days prior to stay, for a standard two double bed for 4 adults. I checked into the hotel and was told that I had reserved a King Suite, which is a King and a pull out double bed sofa. When I complained I had not reserved that type of room, they begged to differ and then went on to say there were no 2 double bed rooms available. Being pressed for time, as we had to make it to a nearby event, I went ahead, against my better judgement and went ahead with the check in. The room had a very used up look and feel. I felt awful for my (adult) children who had to sleep on the pull-out sofa, which should have been thrown away at least 5 years ago. It was the most uncomfortable mattress and there was no way the bed was big enough to share as it just sagged right in the middle, terribly. My son ended up sleeping on the floor by lining up the 2 sofa and 1 chair cushion! The sink outside the gross bathroom was very slow to drain. If you dare to stay at this motel, do yourself a favor and bring your own bath towels to dry off with unless you are willing to scratch up your skin with the nastiest hotel towels you've ever experienced using. Like the sofa, they should have been replaced ages ago. I could go on, but will leave it at this. If you have very low standards for lodging, by all means, this is the place for you! The worst Holiday Inn Express I have ever stayed at!

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Tigercrabluv about Holiday Inn & Suites near Busch Gardens - USF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn & Suites near Busch Gardens - USF, responded to this review
August 6, 2012
Dear Tigercrabluv,

Thank you for taking the time to write us a review. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
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Fort Lauderdale
1 review
1 helpful vote 1 helpful vote
“2 Star Hotel at its best.”
1 of 5 stars Reviewed July 22, 2012

We booked a 4 days Vacations at this Hotel and we end up staying 1 night!!
I do no understand why I see "Positive" reviews but it seems these people are either blind or are getting paid to write lies.

My wife and I were very upset about the Hotel quality and the only reason we decided to book was because it was a Holiday Inn but make no mistake; this isn't the quality of a Holiday Inn; I would say a 2 star Motel down the road would be cleaner and cheaper!

Bathroom was moldy; the carpet was wet and dirty; the TV barely worked and it was about 10-15 years old TV. The hallways were dirty and after seeing the Elevators, Hallways and out room; we didn't even bothered letting the kids go to the swimming pool in the morning!
We are not rich neither expect to be a 5 star Hotel, but C'mon!! I should call Holiday Inn and request my money back!!
Do not pay attention to the positive reviews, do not pay attention to the pictures taken 10 years ago by a professional photographer; just read the negative reviews and the truth about this Hotel will shine on.
However, if you want to waste your money and be really upset or if you are blind and have no odor sense left then this would be your place to stay at!

Room Tip: lots of noise from any room you stay at.
See more room tips
  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask GarysFortLauderdale about Holiday Inn & Suites near Busch Gardens - USF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn & Suites near Busch Gardens - USF, responded to this review
August 13, 2012
Dear GarysFortLauderdale,

Thank you for taking the time to express your thoughts and concerns. I am glad that you liked our location. I'm very disappointed to read about your experience on your recent stay with us. I want to assure you that our hotel is proud of its level of service, cleanliness and quality of its product. I apologize that we were not able to exceed or at least be at par with your expectations.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites near Busch Gardens - USF

Also Known As:
Holiday Inn And Suites Near Busch Gardens - Usf
Holiday Inn & Suites Near Busch Gardens - Usf Hotel
Holiday Inn & Suites Near Busch Gardens - Usf Hotel Tampa
Address: 11310 North 30th Street, Tampa, FL 33612
Phone Number:
Region: United States > Florida > Tampa
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 158 hotels in Tampa
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn & Suites near Busch Gardens-USF is the perfect hotel with a prime location when traveling to Tampa! Conveniently located within 1 mile of Busch Gardens, Adventure Island, Moffitt Cancer Center, University of South Florida, MOSI, University Community Hospital and James A. Haley Veterans Hospital. Offering two-room suites, a beautifully landscaped courtyard area, outdoor pool, on-site restaurant and Tiki Bar, we’ve got what you are looking for all in one place. Our two room suites have lifestyle amenities including FREE WIFI, separate living room area, microwave, fridge, sleeper sofa, activity table with chairs and your choice of one King Bed or Two Double Beds. The Holiday Inn & Suites near Busch Gardens-USF is only 15 miles from Tampa International Airport and 8 miles from beautiful, historic downtown Tampa! Relax and let us drive you to your destination – offering complimentary shuttle transportation to area attractions within a two mile radius. Additionally we also offer a complimentary business center, complimentary fitness center and 2,250 square feet of banquet and meeting space. Our complimentary WIFI is offered throughout the property to help keep you connected when away from home! Enjoy breakfast or dinner in our Courtyard Cafe. Stop by our Tiki Bar to enjoy a cocktail while relaxing in our beautifully landscaped courtyard area. The Holiday Inn & Suites near Busch Gardens-USF is not just another hotel – we are your home away from home! ... more   less 
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