This hotel was minutes from Busch Gardens, which made it very convenient for our family. The room was okay, but the carpets made our feet and socks dirty. The front desk clerk was quite rude. When checking in she was talking with another couple checking in and discussing how unfortunate it was that children were in many of the rooms and may be loud. We were standing there waiting with 2 loud children at the time, who could not contain their excitement about being on vacation. The front desk clerk never informed us that there is only one elevator at the back of the courtyard, nor were we asked if this was okay has we overheard her asking another family afterwards. When arriving in the room, the crib we requested 2 months prior was not in the room. I had to return to the front desk clerk to inquire and she said she thinks they are out. She called someone to ask and told them to look now because I was standing there waiting. Ultimately, we did receive one. I would not stay at this hotel again in the future.

Was there on business for 6 days. All rooms are suites, but some do not have microwaves and refrigerators. Furniture has seen better days. Bed was so-so. Bathrooms were tiny with sink and vanity in the bedroom. Only views were of the courtyard which was ok. TV's were old and the cable selection was limited and the signal on some channels was bad. Neighborhood was not the best. If you are walking, turn left heading towards E. Fowler for shopping and meals. Turning right out of the hotel might not be a good idea. If you use a business center in the hotel when you travel, you may want to consider bringing a laptop. The business center in the lobby consists of 2 computers wedged into a corner. The cafe for the hotel is located in the middle of the courtyard. I went to breakfast there once, that was enough.

My husband booked and paid for a non smoking room 1 1/2 months in advance of our visit with priceline asking for a non smoking room. He called the hotel at the same time and confirmed with them for the non smoking room. My daughter and I arrived in the pouring rain to a smoking room and was told it was the only room. 2 other people walked in after me with Priceline rooms confirmation and were given a non smoking room. Alyce was the person at the desk she told me she was the manager when I asked to speak to one her reply to me was sorry you can take the room or cancle it.

The furniture was old and not well maintained. The TVs are old with limited selection and a user-unfriendly interface. I first ordered french toast for breakfast and it was a cinnamon roll slice and cooked as french toast, which meant it was loaded with sugar. I sent it back and ordered a bagel. It was not hot and I was given one small pack of cream cheese - not enough. I had ordered coffee first but it came well after the bagel and was luke warm; I couldn't ask the waitress for a hot cup because she disappeared. I also don't consider this a hotel - the rooms open on to an open-air courtyard. A hotel is a closed building. I consider this false advertising.