Wow. Just wow. This hotel is a MUST. Not only are the facilities (pool, gym, rooms) outstanding, but the staff greet you as you enter and are more than willing to accommodate your needs. Silvana Greene, the receptionist at the time of my arrival, made me feel welcome and warm inside. After a few great, light-hearted jokes we were given our room keys and reminded that if we needed anything she would be there to help. All of this was AFTER she gave us complimentary breakfast coupons, saving us roughly $12 each. If I could put 9 million stars to rate this hotel and staff I would, but for now just 5 will have to do.