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“Disappointed” 2 of 5 stars
Review of Hilton Garden Inn Tampa Airport Westshore

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Hilton Garden Inn Tampa Airport Westshore
3.0 of 5 Hotel   |   5312 Avion Park Drive, Tampa, FL 33607   |  
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Ranked #4 of 158 hotels in Tampa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointed”
2 of 5 stars Reviewed 2 days ago NEW

We were placed here after the other local hotel of choice was booked up, ironically a lesser category hilton hotel, but still tried to keep an open mind. Check in was fine despite the time, midnight. We didn't have sheets in the closets to make up the sofa beds so we called for those and they arrived about 10mins later, much appreciated given the time of night. Breakfast was a disaster, from inattentive staff (I stood at the counter for 8 minutes to order fried eggs while the 'chef' took a break, no one pouring coffee or water at our table, yet 4-5 staff milled about the dining room acting busy--and were quick enough to drop a check after we self served everything from food to coffee and juice to napkins and ketchup), to cold food that was offered as "hot buffet" resulting in lumpy grits and lukewarm bacon. We left, originally going to ride the shuttle to Busch Gardens but found out the shuttle only runs once per hour and reservations must be made in advance, so drove and paid the $17 daily fee rather than deal with the hotel shuttle restrictions. Arrived back at the room to find it had not been serviced. We didn't need clean sheets but surely would have enjoyed clean towels. Not exactly a great experience. A shame given the rave reviews we read.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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497 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Palm Bay, Florida
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If there was such a thing as perfection, you can find it here, this Hotel is well appointed, the rooms are clean and the staff is friendly and accommodating, what more could a guest ask for. Definitely my "Go to Place" anytime I am in the Tampa area.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Rosie was the desk clerk who helped us check in. She was so very helpful and friendly! Hotel is very clean. Has a Starbucks in the Lobby! Restaurant is nice & has good food, but is a bit over priced. There is a free shuttle to & from the airport as well as the local mall. You do need to take a taxi if going anywhere else. We will return if we are ever in Tampa again.

Stayed April 2014
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Simply put, the staff here is amazing & the hotel is clean, warm & updated. I'm always greeted with courtesy & they even recognize me as a repeat guest. Just today Silvana took time to acknowledge me.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orchard Lake, Michigan
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Checking in to the Hilton Garden was extremely friendly and still professional. Rosie did a fabulous job! The hotel offers a nice restaurant with reasonably priced items that are a step above what you would anticipate finding at a hotel like this. We were impressed! Breakfast was included and offered a variety of items from waffles, eggs, bacon, oatmeal, pasties, fresh fruit and more. You could also purchase omelets and pancakes. Rooms were nice, clean and had everything that we needed. The mini store had a nice selection of snacks, beer and wine, however I thought the wine was overpriced at $18 for a small bottle of Chardonnay. Overall a great place to rest your weary bones and grab a decent dinner. Shuttle arrived on time. Also had a nice looking bar that I wasn't able to enjoy. I would definitely recommend the Hilton Garden.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rochester
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel with shuttle service from the airport and to the area's Mall. The breakfast buffet was very good with great service from Maddie. One thing that could use improvement was the sheets, they were very wrinkled and too small for the king size bed

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here while in town for a visit. Staff was outstanding. The room is quite good value for the money and was clean and well maintained. The restaurant is definitely a few notches above what I would normally expect for even a high end hotel. Dishes were uniformly excellent and the staff was very attentive. The pool is a decent size and the poolside tables and chairs are great for relaxing with an adult beverage. Workout facilities are quite good and in good repair. Parking is free as is the wireless. The wireless is better than the vast majority of hotels that make you pay. The location is close to the airport but no noticeable noise. The air conditioning was mercifully quiet which is normally my pet peeve with most hotel rooms. You will need a car if you want to tour as it is not within walking distance of much.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, 1 week ago
Dear CanadianFunGuy,

Well it sounds like we were able to accommodate your every need during your visit with us. I do want to let you know that we offer free shuttle service to the airport, International Plaza and Westshore Mall giving you access to a variety of great local bars, restaurants, fantastic shopping and even a movie theatre! This is all at no cost to our guests. We provide a shuttle schedule at our front desk, Thank you for the compliments to our staff. We have a great ‘family’ atmosphere and everyone works hand in hand to insure the highest level of service for our valued guests. Our Coast restaurant is amazing and I’m so glad that you were able to enjoy dining with us. We look forward to your next visit!

Silvana Greene- Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Tampa Airport Westshore

Also Known As:
Hilton Garden Inn Tampa Airport Westshore Hotel Tampa
Hilton Garden Inn Tampa Airport Westshore Hotel
Hilton Garden Inn Tampa
Tampa Hilton
Address: 5312 Avion Park Drive, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tampa
#5 Family Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Tampa Airport Westshore 3*
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