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“Clean rooms and Great Service” 5 of 5 stars
Review of Hilton Garden Inn Tampa Airport Westshore

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Hilton Garden Inn Tampa Airport Westshore
3.0 of 5 Hotel   |   5312 Avion Park Drive, Tampa, FL 33607   |  
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Ranked #4 of 159 Hotels in Tampa
Miami, Florida
1 review
“Clean rooms and Great Service”
5 of 5 stars Reviewed February 14, 2014

Clean rooms and Excellent service. I had some last minute changes to travel plans and the staff was very understanding. They helped me to rearrange my hotel stay plans so that I wasn't charged extra.

Very close to the airport, super convenient

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan J, Guest Relations Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 21, 2014
Dear Marc P,
Thank you for your recent stay with us here at the Hilton Garden Inn. We know there are a quite a few choices for hotels here in the Tampa area and I am glad that we were able to provide you with a comfortable and convenient hotel stay, along with warm and friendly service. We hope you will continue to use the Hilton Garden Inn when in Tampa and wish you safe travels in the near future.
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691 reviews from our community

Traveler rating
    450
    170
    50
    12
    9
See reviews for
169
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234
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Portland, Maine
1 review
5 of 5 stars Reviewed February 14, 2014

We booked last minute because our hosts had come down with the flu. We arrived early for check-in, were greeted graciously by Rosie who offered to store our luggage while we acquired a rental car and some lunch. Our room was clean, sunny, warm, and comfortable. We ordered room service for dinner, having pizza and caesar salad, both were delicious!
We spent some time by the pool in the afternoon. Pool side was clean and tidy.
All staff we had contact with during our stay were friendly, polite, and provided excellent customer service. Thank you!!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan J, Guest Relations Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 21, 2014
Dear Janine,

Thank you for your recent stay with us and for taking the time to complete a review on Tripadvisor. I was elated to see that you enjoyed your visit and that you found our customer service, hotel amenities and property upkeep to be right on target. We hope that you will continue to stay with us when returning to Tampa and we wish you safe travels in the future.

Thanks!
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Jackson, United States
1 review
4 of 5 stars Reviewed February 12, 2014

Pleasant relaxing hotel with good staff. I forgot that I was close to the airport. I would be reminded when I looked out and saw the occasional jet taking off. I have stayed here on multiple business trips and have always been pleased with the experience.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 16, 2014
Dear David M,
I am so happy that you enjoyed your time with us! We love to see our guests return when they visit Tampa. We look forward to your next visit!
Silvana Greene
Guest Service Manager
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Lewiston, Minnesota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2014

Inviting, elegant entrance and lobby. Handy to airport. Near on-demand shuttle service. Immaculate. Interesting dinner menu, although seemed short-staffed this visit. Some gourmet-style selections. Superb seafood chowder.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 13, 2014
Dear John V,

I’m so pleased that you enjoyed your stay with us. Our Coast Restaurant is one of the highlights of our hotel. Our chef creates a tantalizing special entree every evening! The seafood chowder is amazing and a very popular item with our guests. We recently renovated our lobby and it is nice to hear that you noticed our efforts. Thanks for the kind words and please come back to see us the next time you travel to Tampa! Silvana G.
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Walnut Creek
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 10, 2014

The hotel is located by Tampa airport, but you really did not notice any sound from the planes. The location provided easy access to all the places we were visiting : Clearwater, St. Pete and Tampa all easy to reach. In addition there is great shopping across the street and excellent dining within the mall and the neighborhood. The bar was comfortable, and Hilton Honors member have access to the lounge on the top floor. The GM, AJ, was welcoming and could be seen in the lobby, and exec lounge assisting guests and offering hospitality. The rooms were clean and comfortable.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 13, 2014
Dear BaileysJazzman,

Thanks so much for taking the time to write a review. We appreciate you input and I hope that you will visit us again soon! Silvana G.
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1 review
5 of 5 stars Reviewed February 10, 2014 via mobile

My wife and I stayed here after being in town on a family emergency. This was one of the best hotel experiences I've ever had if not the best. The staff was courteous and very empathetic of our situation and would ask us every day how we were doing. The room was fantastic with plenty of amenities and the restaurant and lounge were terrific as well. But the staff was the highlight of this trip and I would definitely recommend this hotel to anyone

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 13, 2014
Dear rgclark344,

I can not tell you how rewarding it is to receive a review like yours.To know that we were able to make a difficult time easier for you and your family is the highest praise indeed! My sincere thanks to you for taking the time to share your thoughts with us. Best wishes to you and your family and I hope we see you again under happier circumstances. Silvana G.
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Orlando, United States
1 review
3 of 5 stars Reviewed February 4, 2014

Loved the hotel for the appearance, cleanliness and location. I did not like how managers treated us because we are young adults. We were judged and treated like kids, not paying customers. Other than that, it was a nice hotel and overall good experience.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, February 7, 2014
Deanna, Thank you for your feedback. I appreciate your comments and I am sorry you felt you were not treated with respect. We will speak to our team to see what the circumstances were and how we may have been able to address differently. Again, thank you for your comments, and I am glad your overall stay was pleasant.

Todd Kinney
General Manager
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Additional Information about Hilton Garden Inn Tampa Airport Westshore

Address: 5312 Avion Park Drive, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Tampa
#2 Business Hotel in Tampa
#6 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa Airport Westshore 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hilton Garden Inn Tampa Airport Westshore Hotel Tampa

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