We stayed one night: 5 April 2013. When we arrived, I said to the lady at the front desk that we were in Room 724 in January, and she had this look of amazement on her face because she said she had assigned us to that room about an hour prior without knowing that we had stayed once before! She offered us water unlike the last time when we had key problems and were offered water only after the first return to the lobby and then 2 drink coupons on the second return. I mentioned that we had also received drink coupons last time, but she didn’t react so no drinks. The keys worked on the first attempt, and the outlet in the lamps by the bed also worked flawlessly this time so that was an improvement. The only issue not involving staff was the parking this time. The spaces next to the hotel (and to the Homewood Suites) filled up quickly. I even noticed people had parked on the grass the next morning, but we parked in the garage on the 2nd floor by the stairs. The car had no damage, and all was fine so no problems. Friday’s day of no negatives turned into “Ignore mode” staff on Saturday. We awoke Saturday morning and headed down for our free breakfast. We had to wait several minutes to be seated because all 3 servers were no where to be seen, and the young man who sat us finally emerged from the back. He seemed to be attending his tables but not ours, and the two women were doing very little besides wiping tables and hiding in the back. I had to get my own coffee and place my egg orders with the chef and then pick them up as well. After 10 minutes to finally get a glass of ice water, which is not available self service as far as I could tell, I had to stare down one of the women and still, she didn’t bring it so I had to get up and go remind her 5 minutes later before I finally got water. She didn’t acknowledge my friend so he got no water or any other service from her. No check was brought so we just left the coupon on the table with $1, which really was for the chef and not the wait staff who did very little. There weren’t that many people eating so they were just not doing their job! When it was time to check out, the woman at the front desk was preoccupied even as I stood in “Hilton Honors” line since I’m Gold so I just put the two key cards on the desk. She said nothing and made no gesture so I hope she eventually checked us out correctly. The “on-line” receipt looks ok. After my comment in my last review about the “friendliest front desk teams”, I have to say that I was very disappointed in the person there on Saturday morning. Even when we walked by after breakfast and no one else was at the desk, she had her head down and didn’t smile, say hello, or kiss my grits. I am probably going to cancel my November reservation and stay closer to downtown even if it costs a few $ more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear DisneyParis, Thank you again for taking the time to post your comments about your return visit to our hotel. I am glad you had a pleasant stay overall, however we are sorry to hear that you did not receive the level of service that you have in the past in our restaurant. We will be sure to share with our Food & Beverage team. Your comments will allow us to role play with our new servers and ensure that they are being more attentive to our guest.
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Should your travels bring you back to Tampa, feel free to contact me directly and I will ensure your experience is exceptional. Again, thank you for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.