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“Excellent service, pleasant and professional staff” 5 of 5 stars
Review of Hilton Garden Inn Tampa Airport Westshore

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Hilton Garden Inn Tampa Airport Westshore
3.0 of 5 Hotel   |   5312 Avion Park Drive, Tampa, FL 33607   |  
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Ranked #4 of 159 Hotels in Tampa
McAlpin, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent service, pleasant and professional staff”
5 of 5 stars Reviewed June 21, 2011

The housekeeping staff deserves accolades for an outstanding job! Each day when I returned to my room, it was clean, fresh and restored to the perfect condition that I found on my arrival.

The front desk personnel gives everyone a pleasant and warm greeting when they enter the hotel and provide all pertinent information regarding the facility, its amenities, parking, etc.

I found the restaurant staff to be friendly, efficient, and helpful. The food was prepared well and served in a timely manner making the dining experience most enjoyable.

Room Tip: Choose a room not near the elevators.
See more room tips
  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, July 4, 2011
Thank you for choosing the Tampa Airport/Westshore Hilton Garden Inn when in Tampa and for recommending your experience on TripAdvisor.

I am very pleased to learn that so many of our team members made a positive impression during your stay with us. I certainly look forward to personally sharing your feedback with them during our next meeting.

I appreciate your comments about our restaurant and that you had an enjoyable dining experience overall.

Thanks again and safe travels!

Jeff Antonaccio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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734 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Kaiserslautern, Germany
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2011

I was extremely pleased with my recent stay at this Hilton Garden Inn. The location is convenient to the Airport and shopping. The room I got was excellent with a beautiful view of the pool. The staff was fabulous and friendly. I ate several meals at the hotel and was very pleased with the quality. I would highly recommend this to anyone staying in the Tampa area.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, July 4, 2011
Thank you for choosing the Hilton Garden Inn Tampa Airport/Westshore for your recent stay and for recommending your experience on TripAdvisor.

I am very pleased to learn you enjoyed your guestroom and that you received terrific customer service from our staff. I will be certain to share your comments with our team members.

I hope you will consider us again when your travels bring you back to Tampa.

Thanks again,

Jeff Antonaccio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avoca, Pennsylvania
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 8, 2011

My family and I loved everything about this new hotel from the beautiful exterior and interior to the clean, spacious and comfortable double bedroom. Although we didn't have a reservation, Kristen at the front desk was extremely friendly,helpful and took care of us in the most efficient manner. We enjoyed the delicious pizza in the modern Coast restaurant and the pool was immaculate. The International Mall was just around the corner and that was an added bonus, plus the hotel even has a free shuttle to take you there and back. How great! We will return the next time in Tampa!

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, June 13, 2011
Thank you for choosing the Hilton Garden Inn Tampa Airport/Westshore for your recent stay and for recommending your experience on TripAdvisor.

I am very pleased to learn you enjoyed your stay with us and that our Guest Service Represenative Kristin exceeded your expectations with her customer service. I will be certain to share your review with her and the rest of our team at the hotel.

We certainly look forward to welcoming you back and to exceed your expectations once again.

Sincerely,

Jeff Antonaccio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2011

The restaurant and bar here is better than any full service Hilton! The fresh fish is better than most expensive restaurants in the area and the bar is fully stocked, with some decent higher end wine brands. Best pizza in town. Oh, a Starbucks machine also. A wounderful staff and a great pool area. Highly recommend for business trip and families.

Room Tip: ask for the rooms that have an extra sitting area.
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  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, June 7, 2011
Thanks so much for taking time to share your story on TripAdvisor. It is exciting to hear that you enjoy staying at our property. We have recently made some changes snd additions in our Food and Beverage operation and it is exciting that you noticed and are happy with them.

We certainly look forward to welcoming you back and continuing to exceed your expectations.

Sincerely,

Jeff Antonaccio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, California
1 review
5 of 5 stars Reviewed June 1, 2011

I have been staying at the Hilton Garden Inn Westshore since February 1st. The service is excellent, the rooms are clean and the bed comfortable. The people are outstanding. In the morning you will find Cindy at the front desk, she always greet you with a smile and happy to give you helpful hints as to where to go and how to find something. Tom, the morning chef cooks an awesome omelet just to order, ham, tomato and onions are my favorite. Beatrice the waitress is there to greet you with her friendly smile keeping your coffee cup full, she never forget just how you like your coffee. In the evening Charles is always there to greet you and of course there is Francis at night, she is helpful and cheerful. I found that they will go the extra mile to make your stay is a comfortable one. They all make a point to remember you by name, and the things you like best. Hilton Garden Inn has become my home away from home.

Room Tip: All the rooms are comfortable and clean.
See more room tips
  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, June 7, 2011
Thank you for choosing the Tampa Airport/Westshore Hilton Garden Inn when on extended travel in Tampa and for recommending your experience on TripAdvisor.

I am very pleased to learn that so many of our team members have "wowed" you during your stays with us. I certainly look forward to personally sharing your feedback with them and the rest of the staff as well.

Thanks again and safe travels!
Jeff Antonaccio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2011

My daughter graduated from UM and we celebrated at Berns steakhouse and Bush Gardens.

The staff was excellent, the evening manager Chris Bryant was sincere, funny and extremely helpfull. The breakfast server was beyond wonderful.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, June 7, 2011
Thank you for choosing the Hilton Garden Inn Tampa Airport/Westshore for your recent stay and for recommending your experience on TripAdvisor.

I am very pleased to learn you enjoyed your stay with us and you received terrific customer service from our Operations Manager Chris as well as the service staff in the restaurant.

I hope you will consider us again when your travels bring you back to Tampa.

Jeff Antonaccio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed May 27, 2011

Great Customer Service willing to go the extra mile for customers. Kudos for Jackie of housekeeping and front desk employees.

Ahmed
Diamond VIP

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffAntonaccio, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, June 7, 2011
Ahmed- Thank you for sharing your feedback regarding your recent stay at our hotel. I will be certain to share this with Jackie and the rest of our Front Desk team.

Thanks for choosing our hotel and I hope you will consider us again when your travels bring you back to Tampa.

Sincerely,

Jeff Antonaccio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa Airport Westshore

Address: 5312 Avion Park Drive, Tampa, FL 33607
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Tampa
#5 Family Hotel in Tampa
#6 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa Airport Westshore 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hilton Garden Inn Tampa Airport Westshore Hotel Tampa

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