What is 'trust'? More importantly, what does it mean to trust the hotel you stay at? When I travel, I am usually in a hotel for at least a week if not two or three. Trust in the staff at the hotel is very important to me. I leave electronics such as my laptop, cell phone, mp3 player, and other devices necessary to keep me sane while sitting in my room after work. The last thing I need is to come back to my room and find something missing, so trust in the staff at the hotel is highly important to me, and if broken, is the best way to get me to NEVER stay at your hotel again.
In my travels I have forgotten all sorts of things in my room when I check out. Everything from shoes to cameras. It really sucks to forget something like that, but it is always my fault, so there is nobody else to blame. Even if my wife forgot it, it is still my fault. Years of marriage have taught me that. ;) Occasionally I will be able to recover the item by letting the hotel know and they are able to send it back to me. More times than not the items just magically disappear and nobody seems able to find them. So when I forgot a cable which allows me to connect my iPad to the TV and watch NetFlix on the big screen instead of my lap, I seriously didn't expect to ever see it again. That is where the outstanding staff at the Hilton Garden Inn in Tampa comes in.
I wasn't scheduled to check out till Sunday afternoon, but I had some friends a couple hours east of Tampa that I wanted to visit. So I drove out there on Saturday morning and stayed the night and then just went straight to the airport. I realized on Saturday that I forgot the cable and called the hotel to see if they could find it in my room. They called me back and left a message stating they found it and would return it to me. We played phone tag for a few weeks after that. I'd call and they'd go look for it in lost and found and then leave me a message that they had it. I left my address a couple times, but I guess that information didn't get passed back up to housekeeping. After four or five weeks of phone tag, I had pretty much given up on ever seeing the cable again, but it wasn't expensive and I was ok just buying another one.
I found myself in Tampa again for business at the end of April staying at a different hotel. It was just for two nights and my company booked me near the Hilton, but not at the Garden Inn. I called the housekeeping line again and left a message letting them know where I was staying and if it would be possible to have someone drop the cable off at the front desk for me. The Executive Housekeeper called me back and said she would definitely do that and have it to me before I checked out. When I checked out, I went to the front desk to see if anything had been left for me, and there had been! I was pretty excited. I took the package out to the car and headed to the airport. What I found in the package was a real surprise though.
What I had left in the room was a cable I purchased on ebay for probably about $9.00. It did the trick, but it was definitely generic and not the highest of quality. What I found in the package was that the Executive Housekeeper had gone to Best Buy and purchased a similar cable which was MUCH better than the one I left. It was a higher end cable with gold plated connections and all the charging adapters I never had with the original one. The reason I went to ebay to buy mine was because I didn't want to pay the extra money for the one at Best Buy, but it was something I wished I could have had instead. I guess they were unable to locate the cable again in their lost and found after so much time, so she had gone out and found one that matched the description of what I lost even though I had told them I was ok just buying a new one. This is the kind of service and honesty I rarely see in my travels and will be an experience I will share with people for the rest of my career.
Even when I checked into this hotel I could tell that they cared about their guests. I had been traveling all day from the west coast to Tampa, and when I arrived I just wanted a Coke. My status with Hilton entitles me to a couple bottles of water upon check-in, but I asked how much to get a bottle of soda instead. The desk clerk didn't hesitate and grabbed two bottles of Coke from the fridge gave them to me with her compliments. It was an absolutely unexpected thing which may be tiny to some people, but was huge for me.
So do I trust the Westshore Garden Inn in Tampa? I trust them that they are aware of the needs of travelers and want them to be comfortable. I trust them that they will be honest with my belongings when I am not in my room. I don't fear that my watch will still be there when I get back. I don't doubt that my gadgets and gizmos will still be there at the end of the day. And I absolutely trust that they will do whatever they can to resolve any concerns I have to the best of their ability. I wish there was an extra star I could give them for service.
The only reason I didn't mark sleep quality at five stars was because of the time of year I was there. It was very difficult to get a comfortable sleep temperature in the room at night. I wound up just turning the AC off at night and that improved things tremendously.
Trust the staff at the Westshore Hilton Garden Inn. They are a professional and very customer service oriented lot. I would not hesitate to stay there again for any amount of time.
- Also Known As:
- Hilton Garden Inn Tampa Airport Westshore Hotel Tampa
- Hilton Garden Inn Tampa Airport Westshore Hotel
- Hilton Garden Inn Tampa
- Tampa Hilton
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