We originally booked this room for 2 nights as my daughter as I were touring USF. We arrived at approximately 5pm on Apr 8 and was told our room "wasn't ready yet." The gentleman at the front desk said he would check on the status and I should have a seat in the lobby area and he would let me know.. Fifteen minutes later I went back to the front desk as he continued checking-in other guests. Apparently MANY guests were delayed check-in due to lack of housekeeping staff and many disgruntled people were moaning. It's now 5:45 and our room still is not ready. When I asked "why" the reply I received was......... "I know.......it's ridiculous, ma'am." At that point I canceled our room for the 2nd night. Finally at 6:20 we got tired of waiting and we left for dinner. However, the room was ready when we returned at 8pm. It would have been nice to hear the hotel was sorry for the delay......something.......any comment. The room we were given was directly across from the elevator, so that lead to a noisy, sleepless night. I was told the hotel was "sold out", therefore we couldn't change rooms. The TV didn't work/turn on. I called on that, and we had to wait for someone to come fix it. As it turns out, it was the connection of the cord to the TV. The girl (from the front desk) who came up to fix it knew exactly what the problem was without even looking at it. Her reply was "the cord comes loose all the time." If that's the case, could they not have said that over the phone instead of sending her up? We have always been more than pleased with our choices with Holiday Inn's. I was excited to think there was a nice new one close to the University when we visit our daughter........NOT! Word of mouth is the best advertising, and we will not go back or recommend it to anyone. People/companies make mistakes, and I fully understand that. What kills the deal is when you receive the " I don't care attitude." Such a shame....
On a positive note, I will say the room was very nice and clean, and the complimentary breakfast was nice and plentiful.
There are many choices for hotels in the area, so I would seek elsewhere until they can work out- their issues.
- Official Description (provided by the hotel):
- The Brand New Holiday Inn Express & Suites is adjacent to Busch Gardens / Adventure Island and is the closest hotel to the University of South Florida and University Community Health Hospital. Enjoy a comfortable stay at the new Holiday Inn in Tampa, a preferred hotel of Busch Gardens, located within walking distance of the hotel. Your family will love staying at our Florida Green Lodging designated hotel in Tampa. We're located just off I-275, directly across the street from Busch Gardens and just a mile away from USF and University Community Health Hospital. Located in the heart of Tampa, we are in close proximity to several other local attractions, including Lowry Park Zoo, Port of Tampa, Florida Aquarium, and the Museum of Science and Industry. Business travelers will appreciate the amenities and services provided at our hotel too! Our Green Lodging hotel is in close proximity to many area businesses, such as Syniverse, Verizon Information Technologies, USAA and the Anheuser-Busch and the Yuengling Breweries. In addition, we provide meeting space that can accommodate up to 60 people with free wireless Internet access. While staying at our tropically landscaped Tampa hotel, you can enjoy our premium amenities, including an outdoor swimming pool, a 24-hour fitness center, and complimentary, hot breakfast bar. Book your reservations now to take advantage of our great Tampa, FL hotel room deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express And Suites Tampa Usf-Busch Gardens
- Holiday Inn Express & Suites Tampa Usf-Busch Gardens Hotel Tampa
- Holiday Inn Express Tampa
- Holiday Inn Tampa