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“Great location, large rooms, adequate” 4 of 5 stars
Review of Sheraton Tampa Riverwalk Hotel

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Sheraton Tampa Riverwalk Hotel
3.5 of 5 Hotel   |   200 North Ashley Drive, Tampa, FL 33602 (Downtown)   |  
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Special Offer
Breakfast for 2 Included
Ranked #73 of 159 Hotels in Tampa
GreenLeadersSilver level
Palm City, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great location, large rooms, adequate”
4 of 5 stars Reviewed February 24, 2011

We stayed for a volleyball tournament. I had great customer service (the bellhops/valet guys were helpful with directions and getting us in the shuttle, the check-in was fast, and the housekeeping staff was friendly and responsive). I agree that the hotel is a little dated, but the rooms we had (2 with king size beds and a sleep sofa) were roomy and clean. I liked the extra bar/coffee space outside the bathroom - it gave you some extra counter space and a mirror, so one person could get ready in the bathroom and another in that area. The pool and surrounding area is nice - not huge or anything, but the pool is deep, and you have a nice view of the river. We would stay there again. The valet parking was complimentary (not sure if that is standard or not, but I had expected to pay). The hotel is about a 10 minute walk from the convention center - very convenient. You could easily walk to a Publix grocery store, the hockey arena, banks, and restaurants. The bedding was comfortable except for the pillows, which are really fluffy, and once you put your head on them, you are hitting mattress. My husband and I had to bunch them up to get any kind of support.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 16, 2011
Greetings Megatron71! We would like to thank you for your recent feedback about our hotel and are pleased to hear that your overall stay with us was pleasant. It's also rewarding to hear about the fantastic customer service you experienced with our valet, bellmen, and housekeeping team. They are all a huge asset to our hotel. Parking is normally $16 a day but at times are comped for group bookings which was the case for your group/event. We are glad that you were able to enjoy yourself by our pool area which overlooks the Hillsborough River. Our restaurant team can also provide service on the pool deck as well. We hope to see you again during next year's volleyball tournament.
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691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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English first
Orlando, FL
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2011

Stayed at the Sheraton for a Hockey game. Read some reviews about needing renovations, I disagree. Our room looked brand new, flat screen TV and great bed! Amenities were outstanding (outdoor pool was warm in February!). My only issue was the website and desk clerk talked about complimentary shuttle anywhere within 3 miles. We called for a ride to the game and were told it was 1 1/2 hour wait!!! Since the game was in 1 hour, we decided to walk. Got to the lobby and there was the shuttle, empty and ready to take us wherever we needed! Some communications issues it appears. But everything worked out, we walked back (very close), and really enjoyed our stay. Will return if going Downtown Tampa!

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 16, 2011
Greetings Gator1972! We would like to thank you for your recent stay with us and thank you for your feedback about our hotel. We are pleased to hear that you enjoyed your Sweet Sleeper bed and our recently renovated rooms. We would also like to take this time to apologize about the poor communication which you experienced when trying to take the shuttle to the hockey game. Please know, this is not typical for our staff and we will be sure to address it with them. Feedback like yours help us build on the great customer service we try to deliver day in and day out. Feel free to contact our Sales Manager, Crystal Rivera, at 813.226.4427 on your next hockey trip so that we can extend to you our "St Pete Times Forum" rate. Hope to see you again soon!
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Buffalo, New York
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed February 11, 2011

We visited Tampa for a hockey game and booked this hotel back in August, because it was within walking distance of the forum. When I booked it, I was told the only rooms left were the King Suite for $249/night. Seeing that it was a Christmas gift for my husband, I felt compelled to book it. I didnt' read the fine print, that said if we should cancel, change the room, etcc. we would still be charged the rate of $249. About 2 weeks before we left, I went on the Sheridan's website and noticed that the same rooms were now going for $163/night! We called the Sheraton and inquired about the lower rate. We were told that we could not change or we would be charged a cancellation fee on top of the regular room rate. We are even Sheraton Point Members, but it didn't matter. We checked in, and went to our old, old room! Yes, it was a 2 room suite, that had a hole in the wall, where the refridgerator is supposed to be! It needed a paint job badly. The old color was mint green! The toilet was not clean! The wifi was sporadic at best in the room, and the parking rate was advertised as $10.00/day, but if your car is parked overnight it is $16.00/day!! We were not made aware of this until we checked out. I guess the only plus side was no bed bugs!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 21, 2011
Greetings weluv2travel07! We would like to take this time to thank you for your recent feedback about our hotel. It's feedback like yours which enables us to look into the situation to rectify as needed. In regards to the parking fee, perhaps we can take a better look at how the parking rate is presented since the $10 is a daily fee while the $16 is correct for overnight. We appreciate the feedback regarding the conditions of the advance purchase discount and will be sure to share it with Starwood as to whether there are some things we can do to ensure customers have read all of the conditions prior to purchasing. Please know that the rates can sometimes fluctuate due to the changing market conditions which not only effect hotel rates but also airlines, rental cars, etc which is typically the reason for us to make drastic rate changes last minute. Once again, thank you for your feedback and we hope to have you back soon.
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Tallahassee
1 review
5 of 5 stars Reviewed February 1, 2011

The Sheraton is very conveniently located in downtown Tampa, easily accessible to main attractions. It offers a variety of amenities satisfying to any travelers needs, leisure of business. The hotel is extremely clean and the service is friendly and accommodating. I would recommend staying at this hotel to any type of traveler.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 17, 2011
Greetings KateShanahan! We would like to thank you for your recent stay with us and for your valuable feedback of the hotel. As you mentioned, our hotel is conveniently located in the downtown area...close to many restaurants, shopping, movie theater, bowling alley, etc. Not only are they all within walking distance but they can all be accessed via our complimentary hotel shuttle. We are glad to hear that the service you received was friendly and accomodating. We understand how hard it can be on the road and pride ourselves in welcoming all our guests to thier "home away from home". Thank you again and we hope to see you soon.
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Boston
1 review
5 of 5 stars Reviewed February 1, 2011

This hotel is great in every way. The location is great. The rooms are clean and the beds are incredibly comfortable. Great pillows of varying degrees of firmness. One of the best parts of the hotel is that everyone who works there is courteous and accommodating to the needs and requests of the guests. An overall wonderful stay. I will be back.

  • Stayed January 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 16, 2011
Greetings GFSBoston! We would like to take this time to thank you for your recent feedback on our hotel. We strive on delivering exceptional customer service and enjoy hearing back from our guests who agree. Thank you for your recent stay with us and we hope to see you again soon.
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Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2011

Excellent hotel. Helpful staff. Room large and clean. Bathroom fine. Well run.
Downsides: If you like to open a window - do not - lots of traffic noise.
Parking very expensive.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 16, 2011
Greetings HeraldoZomplin! Thank you for your feedback about your recent stay with us. It's always great to hear from our happy guests. In regards to the cost of parking, we are actually one of the lowest priced hotel for valet parking but there are also other cost effective options you may want to consider for your future stay. There is a parking garage called the Fort Brooks Garage located in walking distance from the hotel which only charges $9 a day. Our complimentary shuttle can pick/drop you off as needed to that garage. There's also complimentary street parking after 6pm. We hope to see you again soon and would be more than happy to give you further detail on the other options if needed. Thanks again for your feedback, we truly appreciate it.
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Manila, Philippines
1 review
5 of 5 stars Reviewed January 20, 2011

THANKYOU!!!!!

I loved your hotel!!!! so many babes, so much food...so much fun!!!!
did i mention many BABES? so many HOTCHIX around....my eyes got
sore eyes just from looking...hehehe!!!!!

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crivera01, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, March 16, 2011
Greetings AGENTpopo. It's great to hear that you enjoyed your stay at our hotel and truly hope to have you back again. Thanks for your feedback.
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Additional Information about Sheraton Tampa Riverwalk Hotel

Address: 200 North Ashley Drive, Tampa, FL 33602
Phone Number:
Location: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Tampa
#54 Business Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Tampa Riverwalk Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Our hotel is conveniently located near the Port of Tampa and Raymond James Stadium, home of the Buccaneers. Onsite we also have over 10,000 sq ft of meeting and event space. ... more   less 
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Also Known As:
Tampa Sheraton
Sheraton Tampa

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