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“The bartender made it okay.” 3 of 5 stars
Review of Sheraton Tampa Riverwalk Hotel

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Sheraton Tampa Riverwalk Hotel
3.5 of 5 Hotel   |   200 North Ashley Drive, Tampa, FL 33602 (Downtown)   |  
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Breakfast for 2 Included
Ranked #73 of 159 Hotels in Tampa
GreenLeadersSilver level
Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
“The bartender made it okay.”
3 of 5 stars Reviewed August 14, 2014 via mobile

The rooms are below average and the hotel staff is rude...with the exception of the Bartender. JOSEPH is amazing. His personality is great...a true people person! He provides fantastic customer service! If you are up for a drink and good coversation, stop in.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 4 weeks ago
Thank you very much for taking the time to share your experience with us. I'm happy that you found our bartender Joseph amazing and personable.

I am very disappointed however that other staff weren’t up to your expectation. I appreciate giving us another chance to sever you again in the near future.

Sincerely,

AL M. ALSALEH – Hotel Night Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 14, 2014

Great service, bartender Joseph is the best. Great rooms and amenities get not much around the place but staff will recommend good places. Will definitely recommend to others. Book in advance they get packed quick

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, 4 weeks ago
Thank you so much for your kind words about your stay with us. We are so happy that you enjoyed your time here and we hope you will visit us again soon next time you are in Tampa.

Al M. Alsaleh - Hotel Night Manager
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Florida
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 8, 2014

We stayed here in December while a family member was in Tampa General Hospital. The staff was super accommodating and gave us a wonder suite to spend Christmas with our loved one. I will be forever grateful for this experience. On top of that, the facilities were terrific. Thanks to everyone at the Sheraton Riverwalk.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, August 14, 2014
Thank you for taking your time to provide feedback regarding your stay at the Sheraton Tampa Riverview. I'm so thrilled to learn that you enjoyed your stay and our beautiful property.

I’m also glad to hear that the staff was all very friendly and were able to assist you. I do hope that you will give us another chance to serve you in the future.

Sincerely,
Al Alsaleh – Hotel Night Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Visited Tampa for a medical business trip. Training Emergency Services personnel. Had electronic training equipment. Poor connection software for Mac operating systems. Decent food selection at breaks.

Easy to get to from the airport, 15 minutes. Flat fee 25 dollars pretty decent. That's for the whole taxi, not per person. Much better than Dallas, Fort Worth or Houston.

Riverfront is very clean, good shopping, nice neighborhoods, very safe. Downtown Tampa. Hotel has a free shuttle that covers 3 square miles of downtown, very convenient.

Very clean, pleasant staff, except the night clerks are clueless, still pleasant, though.

Beds very comfortable, rooms updated, good bathrooms, decent showers, Great work stations. It's pretty quiet for a downtown Sheraton business hotel. Sea Gulls on the low roof outside room 109 facing west were a pain in the early AM.

The facilities for conferences are nice, but small. 35 students and 4 instructors plus equipment fit nicely, wouldn't do more than 50, though.

Restaurant is decent, food ok. Grouper is pretty darn good. Lots of cajun style food for some reason? Bartenders are good, know the local hangouts, the windows out onto the canal/river are
large and pretty at sunset.

Would use it again, but not for a personal extended stay.

Room Tip: Dont do floor west above the roof, noisy seagulls.
See more room tips
Green Features: Very good, standard towel and bed linens changing practices.
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, August 14, 2014
Thank you so much for taking the time to share with us your feedback. We are so happy to hear that you enjoyed your stay and also enjoyed our facilities and the food at our restaurant.

We hope to see you again next time you are in Tampa.

Thank you again for your review

Sincerely,
Al Alsaleh – Hotel Night Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 4, 2014

From the time we arrived at valet parking until we departed, we were greeted by the most friendly and helpful staff. They truly made our stay one of the most memorable. We would definitely stay here again. Great price, super amenities, very convenient! The hospitality room was a pleasant surprise. Having complimentary soda, water and coffee available after a long day of sightseeing was very nice! The evening snack and breakfast were delicious. The attendant was first class all the way--very attentive and on top of things. Great job Sheraton! We stayed at other Sheratons, but this was was tops for the price.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, August 6, 2014
Dear Guest,

We are very glad to hear that your stay was memorable and you found our staff friendly and helpful.

We are also happy to hear that you found the hotel conveniently located and you enjoyed hotel amenities. We look forward to welcoming you back very soon.

Best regards,

AL M. ALSALEH
Hotel Night Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 4, 2014

The service was great everyone was real friendly and helpful... The price was right for the area. The rooms were clean and nice. The only drawback was the valet parking which is 18 a night... Other than that it was a fantastic stay.... Plus it's close to some great dining and close to the trolley which goes to Ybor city... You won't be disappointed

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL A, Manager at Sheraton Tampa Riverwalk Hotel, responded to this review, August 6, 2014
Dear Guest,

Thank you for the gracious score, 5 out of 5, and the great review of our hotel! We are glad that you enjoyed your stay with us and you found our staff friendly and helpful. We look forward to welcoming you back soon.

Best,

AL M. ALSALEH
Hotel Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed August 3, 2014

We stayed here for business. My biggest problem is that they force you to valet your car for $18 night and they scratched my bumper. I drove away and noticed the scratch at the gas station, immediately called and was transferred to valet, was then transferred to valet manager, then was told the manager was out but would call me back. I was never called back and have to keep calling. The problem has still not been resolved.

Hotel/Room review: Average. We had an AC problem in our room. The AC was not cooling. The repair man tried to fix it, but it was still broken. We were relocated to another room the next night where it was much better. Staff was professional and friendly in regards to broken AC. Plusses: The gym is nice and the Riverwalk area is fine and walking distance to convention center. Cons: You must valet your car because there is no nearby lot or hotel self-park so factor in the additional $18 per night. Slow free wifi, but can pay for faster.

Room Tip: Ask to make sure room does not have history of bad AC.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Tampa Riverwalk Hotel

Address: 200 North Ashley Drive, Tampa, FL 33602
Phone Number:
Location: United States > Florida > Tampa > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Tampa Riverwalk Hotel 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Our hotel is conveniently located near the Port of Tampa and Raymond James Stadium, home of the Buccaneers. Onsite we also have over 10,000 sq ft of meeting and event space. ... more   less 
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Also Known As:
Tampa Sheraton
Sheraton Tampa

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